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How easy is it to get a hold of customer service at Shiply?

asked by Paul X. on 5/14/19

16 Answers
Phones are answered promptly and emails are answered quickly.
Helpful (3)
Great during weekday office hours.
With speedy and informative responses by email
Helpful (2)
Not easy. They replied after 3 days to an urgent call request.
Helpful (0)
Email acknowledged straightaway followed by a helpful response, during office hours.
Helpful (0)
Shiply responded to my fraud report quickly and refunded my deposit right away. Despite one bad experience I would definitely use Shiply again, I would just make sure to use established couriers on the site/
Helpful (0)
Very easy simple contact number supplied on site very easy
Helpful (0)
Very easy by email and they respond well... Their phone number didn't work on the couple of times I tried it.
Helpful (0)
Email goes into a Ticketing system and they are very responsive, no one seems to answer phone... but that is quite normal in service sector as they prefer to track the history in the ticket
Helpful (0)
Very easy. Ring the number at the top of the website or use the contact hyperlink
Helpful (0)
Never had to use this service so cannot give a reply
Helpful (0)
They answer e mails but there is no customer service - Once you have paid for the introduction to the transport company thats the end of their service. They do not have any responsibility at all if the goods ( as mine did) do not get delivered. There is no comeback and no refund! Use at you peril.
Helpful (0)
Never had to use this service so cannot give a reply
Helpful (0)
No phone contact emails aren't answered so pretty non existent really
Helpful (0)
I had a reason to contact Shiply's Customer Service. They responded within 4 hours and solved my issue completely. I am very satisfied with Shiply.
Helpful (0)
Very easy. Just follow the email pointers, and answers will come within a short time.
Helpful (0)
I couldn't get hold of them to ask for deposit refund.
Helpful (0)

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