Shipito

Similar to many others here who have commented on the number of documents to pass their test in order for them to ship your shopping to you. I also agree with some who suggest they deliberately make sure you do not pass their test hence they auction your goods. This is really cruel and heartless of them.

Documents to prove your identity that have passed many government departments of the world have failed Shipito's test.

Drivers License, Passport, Identity Cards with photos are not deemed as suitable identities of 2 types? I wonder what is to them?

I used Shipito to send a package to Australia which was insured for US$436. Shipping cost me US$176 and delivery timeframe was meant to be 4-9 business days. I never saw any updates on the tracking code and contacted them several times for an explanation only to be told that the package was "on it's way" despite the one single tracking update showing that it was sitting in their warehouse. I am trying to get them to pay the insurance amount and refund the shipping cost but they're ignoring my requests.

I ordered some coffee glasses. A set of 4.2 arrived OK, the other 2 were a few shards and basically glass dust.

Not Shipito's fault but the complaint is that I had ordered "Extra bubble wrap" ($5) and a "Fragile" sticker ($2).

There were no outwards signs of damage when the box arrived but as soon as I picked the box up I could hear the contents were no longer intact.

Attached is a pic of the "extra bubble wrap" - this for a box measuring about 6 inches square and 3 inches deep. Its 3/16" bubble wrap - almost useless - even if it had been the appropriate size.

staples.com sell 5/16" bubble wrap - 12" x 30 FEET - not 30 inches - 30 F-E-E-T for $8.

I'll let you decide if you think $5 for some scrap, thin, useless, ineffective "extra bubble wrap" is worth it.

It was my first time in Shipito. I'm pleased with the company. They work well and seriously.
The Chat is very good. They reply fast and explain everything. Certainly, I wil send another package to them. Congratulations to you and the staff. Thanks a lot.

I used their service for years.The service works till they decide to arbitrarily to enforce one of their myriad rules and screw you over.

Then they show you their true colors. You item(s) are hostage to their whims thousands of miles from where you live. You have no legal recourse, you can't do anything but write reviews. They have a polite customer service that stops answering your complaints.

You're screwed. Don't use shipito.

I use Shipito service occasionally since 2012. In the meantime I have bought in the USA and Canada and forwarded to Russia 28 parcels. I have never had any issues with Shipito. Even if a seller on ebay or similar site allows international delivery, it is cheaper to send an item to Shipito and then forward it to myself. I read quite a few negative reviews on Shipito here, but in my case they always worked flawlessly.

If you pay this company for delivery insurance. Trust me. You will be doing all the work to make sure your money is refunded to you. I sent them pictures of the damaged box and product. One and a half months ago. Told to take my damaged package to my post office for them to look at it. They tell they do not do that. Asked for shipito help. We cannot do anything. Until I pissed off. They kick me off social media and some of my comments on there service tickets. We're is the customer service in this. I even told them I had a bad back. This still did not matter. I would not use this company for the love or money. You take your pick. It will be a long time before anything is seen or done by this company. If you don't believe me. Read some of the other comments.

Have used Shipito services since long ago, although didn´t have use it for a couple of years. Recently, used Shipito services again and could see they still give high attention to their customers. The chat service is wonderful, helping you to have a great customer experience, as your questions are immediately addressed, and this is a kind of task where many issues can happen. I use a few other services, run by other companies, and can evaluate Shipito as the best of them, by far.

Frankly these people have the hardest verification process I have seen, I am an expat living in Mexico and have been using mail forwarding services for 7 years. I´ve never come across a company so inflexible, uncooperative and unwilling to help. That said their packaging and shipping prices I have found hard to beat. I´m now verified and my wife sent my birthday present to me at this address, for some reason my name was not on the shipping label but I asked them to open the package and look at the invoice. I also sent them the purchase email where it says she bought it but it was shipped to me at my address. They won´t release the package unless I verify her even though my name is on the invoice as the shipping receiver and the email order confirmation. They are a bunch of W...

Unlike whom had problems with verification process, I have sent numerous packages without an issue. I don't know how the verification process works but I think they're more flexible than other forwarders and their prices acceptable.

Really arrogant, unhelpful customer service. Their added fees along with high shipping prices are a rip off. It took me 5 times to cancel my account. They kept telling me I needed a zero deposit balance, which I did. But when they did refund me via Paypal, they took a fee on a transfer that was free!