It takes 2 days to go out of the warehouse. It take another 8 days without any updates, unless you call them. It takes another 2 days to go from OR to Vegas, NV after calling, and that's not even close to the destination, which is in Florida. Check on USPS#: *********************

They either lost or stole my package, there's no other explanation since DHL's tracking is very clear, and they even have proof of delivery with somebody signing for it.

Yet they keep claiming they don't have the package, which is disgusting and pathetic. I will bring my case to a lawyer, since all the evidence points to the package being delivered.

People should avoid them, and I encourage everybody who got scammed by them to sue them.

Here's an edit:

Well here's my follow-up, as promised to shipito.

They are still absolute garbage scammers. My package arrived in a slightly damaged state, with items missing. I opened a damage claim/support ticket with shipito, and what do they do?

They strike my account with a 'verification', which means I'm required to provide who I am, and they even admitted that was because of my damage claim. I have used them a couple of times, and they never had to verify my identity when I was giving them money.

After I submitted my complaint to them, they also 'found' some abandoned packages from me, for which I still owed them storage fees. The weird thing is, those packages were already discarded months ago, but they came up with the story that they keep packages out of niceness for customers. But they never bothered to announce me they still had those packages, and they sure weren't available in my suite. And there's no proof they held on to them for so long, and that they actually discarded them. Also I don't remember if I already paid the storage fees for those packages, but there's no way to check. They sent me a screenshot 'proving' that I owed storage fees. Very interesting coincidence, days after my complaint. I'll let you decide if it's strange or not.

Anyhow, my package had protection/insurance, and I finally received a response, which was basically 'I am alone in the warehouse, I packaged everything, trust me bro, if you have issues contact the merchants', and they had the audacity to close my ticket, marking it as 'solved'.

To add to the story, first I contacted the carrier myself to see what can be done, and they told me the expeditor needs to file a claim, I can't do that. But apparently, the expeditor(Shipito) refuses to do that, and by telling me to go have a chat with the merchants about the missing item(which I have done), they concluded the issue resolved. That's what shipping protection gets you with Shipito. Jokes on you if you paid for it and expected any actual service.

Thing is, they believe they can keep scamming people because they are a package forwader, meaning most of their customers are in a different country/continent, may not understand English well enough to raise a valid complaint etc. so they keep doing it, but I will pursue this to the very end.

First of all, I start using shipito in December 2017 and that was the first time using a freight forwarder service. They were providing good services and they no charging high fees, But the good thing will not last long. I was a regular customer and I did what I had to do I sent them a lot of notes & suggestions and feedback but unfortunately, they don't care at all.

Here is the list below of all problems with them:

1- Receipt and entry of the packages:

A lot of times they do not enter my package in on time into my account they did it after contacting them which means after a few days.

2- Special requests:
I have never seen a company that is so delayed in executing special requests as this company, For Any special request, I promise it will be done after two working days with shipito.

3-lost packages:
For me, I lost a lot of packages with them while the tracking shows that the package was delivered to them and they will tell you that they didn't receive it.

4- Excessive weight gain:
Many times they show you the incorrect weight for packages and they will hide scales In order not to show the real weight.

5- Double fees:
You will be charged extra fees without any reason be careful when you place any special request because you will be charged extra fees if you don't notice that, I was charged for 15 packages for $5 extra fees without any reason, I contact the customer support they said don't know why I charged these fees after one day they issued a refund without fix the issue.

6- Customer service:
This is very very very worse and the rudest thing at shipito, because it's useless, the chat support all what they can do, is creating a support ticket. Which you can create yourself by the way, or send a message to their warehouses. For any kind of problem, they will not able to help you instantly.

7- Changes in terms & services: they will make many changes and will rising the fees and they will not inform you at all. You will be surprised.

8- high fees:
Shipito has raised the fees to something unbearable. You will pay a high cost for poor service while there are a lot of freight forwarder companies providing the same services with low cost and very good services and speed of implementation in services.

9- International shipping and insurance: Shipito since 2020 they stop offering insurance on shipments to Algerian customers and raised the shipping cost for a stupid reason. Due to the nature of my work, I'm using shipito to ship electronic products and this kind of product gets damaged quickly in transit sometimes so I can not take a risk to ship any package without insurance. After a lot of contact with ship-to managers, they approved reoffer insurance just for DHL carrier & UPS and remove it from other carriers and they increased the price to an unreasonable price just to force you to use DHL carrier only...

Due to the many trouble and a lot of problems, delays, and disrespect, I beg you to stay away from this company you will lose a lot. I wish that someone shares with me all this experience. I highly recommend avoiding using shipito there a lot of companies providing batter services than shipito with low cost & very fast services like planetexpress they are better than shipito Together, it has many flaws, but it is better than shipito.

I have used shipito extensively since 2013. The service was excellent but in the last 12 months it has got worse and worse. I recently had an issue trying to ship stirrups and a saddle blanket to Australia and they package was constantly rejected because 'Australia post wont ship pet related products'. I think they are making up regulations. I have an Australia Post account and lodged an inquiry with them and got the following response -

'Hi Ian, Thanks for getting in touch with us regarding items you are receiving from USA. Firstly, I'd like to apologise for the delay in getting back to you. We've received a large volume of enquiries and are working hard to get back to everyone as soon as we can. As this related to importing items into Australia using a third party, I can provide limited information, you may need to discuss this with Shipito directly, as they will have more information around importing items. I am not aware of a policy that prohibits pet products specifically, and as this is a broad term I'm not able to see any information about this. This is not listed in our dangerous and prohibited goods guide, but you can also check this here: https://auspost.com.au/content/dam/auspost_corp/media/documents/dangerous-and-prohibited-goods-guide.pdf I'm sorry I wasn't able to help further in this instance, you'll need to reach out to Shipito for more specific information about which policy they are referring to, and if they can provide you clarification we may be able to help further. I would also like to take the time to let you know about our 24/7 live chat and call back features which can be located in your MyPost Business Support Tab. I would highly recommend contacting us using these features in the event you require assistance urgently as enquiries can take several business days before a response is received. Kind Regards, MyPost Business Specialist Australia Post Our contact centre is open Monday to Friday, 8am to 6pm

After back and forth with shipito they refused to ship by my preferred method and I had to choose a more expensive option.

When the parcel arrived it was packed in a box that was nearly double the volume of the goods in it, causing a major increase in cubed weight.

My experience with shipito over the past 8 years has been very good, but I have had multiple problems in the last 12 months and will now close my account. They have become very expensive and service has declined.

I ordered a medical device (Shipito invoice number DF*******) in October 2020 and used Shipito to redirect the package to my home in Canada.

While the package was in transit to the Shipito warehouse, my diagnosis changed and I no longer needed the package. I asked the warehouse to do a straight return to sender when the package arrived. Nothing happened. I followed up, and they then explained that they refused to return the package without a return label generated by the seller. I was required to pay a storage fee.

I got the label and submitted it. Still nothing happened. I followed up and was told the warehouse refused to return the package because they thought it was a residential address (I had to drag information out of them, every time I asked a question, with long waits for responses). I told them that it was not a residential address, just a small company. They finally, on December 21st, agreed to return the package with the label I had submitted.

It was days before Christmas and I was so relieved, as the package is worth about $200 USD and I have been waiting on the refund. I did not realize that despite my having paid storage fees for the package since October, I would be required to pay YET ANOTHER FEE to finally send the package back, which the company had up until that point refused to do.

A month later, the seller had still not received the return. This was now January, and I ordered the product in October. When I investigated, I realized I did need to pay yet another fee to release the package back to the seller (on top of all the storage fees, after they have agreed to do the return they should have done months before). I paid the fee, but there was no response from Shipito as to next steps. A week later I logged into my account... and my last payment was logged as a fee to destroy the package. There was no indication that I was paying a destruction fee when I was desperately trying to secure the return of my package.

I have now paid rent for three months for a product they have destroyed.

I have requested a refund for all of the fees they charged to hold my package hostage while refusing to return a package that, by their own policies, they were fully capable of returning in November. They wanted a return label, they got a return label. In November. Why didn't they return the product then? I had to chase them down every step of the way, and provided them with easy answers to all of their demands as well as payment for the package they were holding hostage. Still no return.

At every step of the way I had to fight for more transparency as to what was happening with my package, with long delays in responses. It's not easy to communicate with their customer service reps, they don't reply quickly, and they consistently refuse to sort things out over the phone leading to confusion and long delays.

This is a company that will keep your package and collect ever-mounting fees, refusing to do what they have agreed to do, with next to no communication or transparency about what is happening to your property. What they are doing is tantamount to theft. Do not trust them with your business or your valuable property.

I made two different orders with APPLE. I choose the 2 hour delivery. I was tracking both couriers on the Apple website. They arrived at the Oregon warehouse almost in the same time. The packages shown delivered with a 2 minutes difference between them. In 10 minutes I have received an email from Shipito ONLY FOR ONE of the packages. I waited 3 days and the second one was not uploaded into the account.

I contacted their customers service. Of course that is a joke. They don't have a real customer service department. Only a bunch of incompetents that are opening "tickets" with your conversation with them and send it to the warehouse. If you contact them again they will do the same thing and open a new ticket and so on. I now have 5 tickets opened without any replies. They don't have a way of contacting the warehouse and see what exactly is happening. And the most important part is that you can open that kind of ticket directly from your account without their help. So basically they don't really do anything. Is just a cover up for the company to say they offer customer service. And don't bother to try and call, the answering machine will request a code that you will not know and they will not provide one when you ask them about that by chat.

So after opening 5 tickets no one is replying, no one is telling me where is my package. And if I contact the "customer service chat"they will open a new ticket. I suppose someone took my package. I also asked them to check the cameras at the same time the first package was received and they will see what happened. Is that easy.

So you need to imagine how safe your packages are if they disappear and no one cares. I will need to contact Apple and return the first packeting because I don't need the items. Timing is important, but not for them.

And they charge you for this services. But how I could "charge" them because of my lost time? I can't. This is not the only issue I had with them. Many years ago I had other issues and even the owner have the same attitude. They just don't care. I mean... of course the employee will behave like that if the owner of the company is doing this.

I remember that one time I had 5 envelopes there and when they "consolidate" those, they put 5 envelopes in a BOX and charge $100 for that. Really? When you have 5 envelopes you put them in an bigger ENVELOPE. They did that after and I paid $30. Nice job!

But probably most of the other providers are the same. At least they have a better system put in place. I would not work with them. A good company is one that solve issues. They struggle with that from the beggining.

Shipito, if you will take the time to reply to my issue please say what happened and not provide an email address for your clients to send another "ticket".

Thank you!

I have used Shipito for a couple of years now. Primarily to buy things online in the US and ship on to me in the UK.

When I began using them the service was of an acceptable standard, the cost wasn't too high and the packages arrived reasonably promptly. Then prices increased and they began to do things like the rounding up of weights for shipping cost calculations, a cheap trick. It took longer for parcels to arrive. And then, I had such an appalling experience with them I have closed my account and am now using a different company.

I ordered 4 pairs of shorts that were emphatically cheaper to buy in the US than here in England and paid for them to be sent to me. The first thing I should mention is that the shipping cost was approximately $40. This is an incredible mark up on what the real shipping costs would have been. I have had items sent to me via USPS, UPS, DHL and others and have a rough idea of what the cost would have been and I suspect it would have been less than a third of the amount shipito charged me.

Shipito promptly sent them off and the delivery partner in europe was hermes. Hermes are known to be probably the worst shipping company in the UK. I presume shipito partner with them for cost reasons.

The package entered hermes' warehouse local to me where it was promptly lost.

This is where the issues began. From this point onwards the whole process was a nightmare with nobody taking ownership and me having to push for a resolution constantly.

Hermes received the parcel and lost it, something they confirmed to me. At this point the correct course of action would be to say, no problem, we apologise, what was in it, and issue a refund. Instead, they told me they would conduct an "investigation" which would take 28 working days, ie more than a calendar month. What on earth they had to investigate I don't know. They got the parcel, then they lost it. That doesn't take over 35 days to establish. I doubt they investigated anything at all to be honest, it seems like a tactic designed to make people give up.
At the end of this "investigation" they referred me back to shipito saying that shipito would sort it out. So i contacted customer services. And thus began weeks of support tickets being ignored and unanswered.
Eventually via a support ticket I was told that, despite having openly admitting they had lost my items, because I hadn't purchased additional insurance, hermes wouldn't pay to replace them. I have to ask, why is hermes allowed to behave like this? They lost the package, their problem, they need to fix it. What I did or didn't do at this point is totally immaterial. Shipito should have gone into bat for me at this point, as their customer, but instead seemed to be hoping that I would go away.
So I looked at review sites and saw that assorted negative reviews were replied to with a request to email "*******@shipito.com". I thought I would do this to try and get things fixed up. I got a reply the same day, which I then replied to, and then nothing. I sent in three more emails chasing and all three were ignored. So I decided i wanted to speak to the CEO David Nielsen and the general manager, Dave Robinson. I emailed customer services asking for their details, and was of course ignored. I tried via livechat to source the same and ended up speaking to the same person who had answered the first email to marketing@.

This lady refused to give me either of the aforementioned peoples email addresses. It seems odd that a business has senior people insulate themselves from genuine customer contact like this. It makes me wonder if they are aware of the practices shipito engages in. That's a different discussion however.

I then had an extremely frustrating exchange with this individual which ended with a begrudging offer of approximately a third of what I was out of pocket by, and being told I was lucky to get that, as they had made 'an exception' for me. There was repeated reference to 'policies' as to why they couldn't issue a full refund, policies that curiously don't apply with myus.com, as confirmed by them when I signed up immediately afterwards. This person even almost scolded me for suggesting that they should be forcing Hermes to refund me what I had lost - "shipito is a business and has to act accordingly". A truly bizarre statement to make.

I'm never going to use shipito again. A business can be either brilliant at what it does, cheap in cost to the user, or provide amazing service. It must be one of those, ideally two and in a perfect world all three. Shipito is none of these things.

I don't want a reply nor do I want to email *******@shipito.com to discuss it. Either of the Davids can get in touch if they wish but otherwise I'm done with shipito and I'd warn others to steer clear.

Excellent Service. Fast Delivery. The Most Inportent Thing is Trust. Thank You Shipito...

This is simply $#*!y service. That's all what I can say.

Shipto was as always amazing. Everything was fast and their customer service is amazing