Nadhir E.

First of all, I start using shipito in December 2017 and that was the first time using a freight forwarder service. They were providing good services and they no charging high fees, But the good thing will not last long. I was a regular customer and I did what I had to do I sent them a lot of notes & suggestions and feedback but unfortunately, they don't care at all.

Here is the list below of all problems with them:

1- Receipt and entry of the packages:

A lot of times they do not enter my package in on time into my account they did it after contacting them which means after a few days.

2- Special requests:
I have never seen a company that is so delayed in executing special requests as this company, For Any special request, I promise it will be done after two working days with shipito.

3-lost packages:
For me, I lost a lot of packages with them while the tracking shows that the package was delivered to them and they will tell you that they didn't receive it.

4- Excessive weight gain:
Many times they show you the incorrect weight for packages and they will hide scales In order not to show the real weight.

5- Double fees:
You will be charged extra fees without any reason be careful when you place any special request because you will be charged extra fees if you don't notice that, I was charged for 15 packages for $5 extra fees without any reason, I contact the customer support they said don't know why I charged these fees after one day they issued a refund without fix the issue.

6- Customer service:
This is very very very worse and the rudest thing at shipito, because it's useless, the chat support all what they can do, is creating a support ticket. Which you can create yourself by the way, or send a message to their warehouses. For any kind of problem, they will not able to help you instantly.

7- Changes in terms & services: they will make many changes and will rising the fees and they will not inform you at all. You will be surprised.

8- high fees:
Shipito has raised the fees to something unbearable. You will pay a high cost for poor service while there are a lot of freight forwarder companies providing the same services with low cost and very good services and speed of implementation in services.

9- International shipping and insurance: Shipito since 2020 they stop offering insurance on shipments to Algerian customers and raised the shipping cost for a stupid reason. Due to the nature of my work, I'm using shipito to ship electronic products and this kind of product gets damaged quickly in transit sometimes so I can not take a risk to ship any package without insurance. After a lot of contact with ship-to managers, they approved reoffer insurance just for DHL carrier & UPS and remove it from other carriers and they increased the price to an unreasonable price just to force you to use DHL carrier only...

Due to the many trouble and a lot of problems, delays, and disrespect, I beg you to stay away from this company you will lose a lot. I wish that someone shares with me all this experience. I highly recommend avoiding using shipito there a lot of companies providing batter services than shipito with low cost & very fast services like planetexpress they are better than shipito Together, it has many flaws, but it is better than shipito.

I have heard about this company I decided to use Stackry services for forwards my packages I have received 16 package and I sent one by using DHL first of all the price of shipping is so highs, I decided to consolidationion my packages I placed Consolidation request for 15 packages after few days received an email says that Consolidation request has been completed after checked I find they was consolidationion 14 package only and they left one while I placed request for 15 packages, I contacted them via email due to chat support does not work, they answer to me to filed new request again and I asked them again why this package does not included with other packages they keep send me same email and keep send them same question finally they told me they didn't find the package and they looking for it and they asked me to wait one business day until find it, until now they didn't answer on my emails or contact me regarding that I'll filed lawsuit against them.