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ShinDigz
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ShinDigz

shindigz.com
New York
2 reviews
1 helpful vote
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The ABSOLUTE WORST
April 12, 2021

This company is the absolute worst place I have ever ordered from, and that's saying a lot because I have had some really crappy experiences! They suck! I ordered 6 boxes of personalized lollipops for my son's communion, I paid $72 for them. They sent me ONE box and when I looked on the website to see when the rest was coming, it said the order was fulfilled. When I called them to find out what the hell happened to the 5 missing boxes, I was left on hold for over 2 hours! I literally fell asleep waiting! I was given some bologna story about their computer program and how they would rectify the situation as soon as possible. Here I am with a knot in my stomach 2 weeks later and NO Lollipops! I am once again on hold so far for 47 minutes. I wish they would stop calling their customer service reps amazing because I want to put my hands through the phone and ring their NECKS every time they say it! If they are so amazing, why am I on hold for over 2 hours?

Date of experience: April 12, 2021
Connecticut
1 review
0 helpful votes
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Shipment
July 20, 2021

This company is so bad tried calling no answer say go to live chat will not pick up order two months old do not under stand how there state has not shut them down. A money scam for sure please beware they are fakes

Date of experience: July 20, 2021
Virginia
1 review
2 helpful votes
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Very poor customer service. Placed order through United Mileage Plus Shopping portal. Was told by Shindigz they did not have the item in stock. I asked if they would just sell me something else for the money rather than refund the money. They said no. This is so unbelievably stupid or unprofessional, I cannot express it. Now I must pay a fine to reset my Mileage Plus miles because of Shindigz.

Date of experience: October 2, 2013
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience back in 2013. Our Customer Care team has implemented several process improvements since then. We know you'll be pleasantly surprised with the level of service you'll receive.
We'd love for you to give us another try in 2021. Give us a call@ 1-800-314-8736. If you need to escalate a call, please ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor. We'd be happy to help!

California
1 review
0 helpful votes
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Good service
July 17, 2015

I ordered 3 bubble guppy cardboard cutouts for my sons 1st birthday. I Love them! Great quality, perfect size & they arrived a week after I ordered them! I'm giving shindigz a 4 out of 5 just because they are a little flimsy but other than that there perfect... I will definitely be purchasing again from this site! :)

Date of experience: July 17, 2015
Shindigz C. ShinDigz Rep
over a year old

Thank you for your review. It is our pleasure to work with you.

Connecticut
4 reviews
8 helpful votes
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I have used this company numerous times, I will continue to do so - however I suggest two specific things: Make sure you are not being over charged for an item you can find cheaper elsewhere and don't purchase anything involving balloons from them.

Date of experience: January 2, 2013
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience in 2013. We'd love for you to give us another try in 2021.

Indiana
1 review
0 helpful votes
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Bridal Shower Decor and more...
February 5, 2021

I received my order yesterday & everything was so nice! Exceeded my expectations! Great quality, the colors were spot on and everything was packaged very carefully. I ordered 4 chandeliers plus some other decor and they all made it to me perfectly! I will be placing more orders very soon! Plus, your customer service rep was super helpful, even took the time to describe things to me! Thank you ShinDigz!

Date of experience: February 4, 2021
Texas
1 review
0 helpful votes
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I am 100% satisfied with my purchases; ghostly go round animated Halloween prop from ShinDigz, it was very FAST delivery. I love it! I am definitely shopping ShinDigz again.
Satisfied costumer
From Texas,
Yvette H

Date of experience: October 16, 2021
Pennsylvania
1 review
0 helpful votes
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4 FT. 3D BALLOON NUMBER 2
August 13, 2021

Hands Down Awesome Product. Super easy to assemble and the quality of the cardboard is amazing. The balloons included was a mixture of Tuftex and Shindigz brand. I specialize in Balloon Artistry and I received a lot of requests for this Balloon Number Mosaic. You won't be disappointed. This product is a must buy! Shindigz never disappoints..

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+3
Date of experience: August 12, 2021
Washington
1 review
0 helpful votes
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Terrible Product
August 23, 2016

After paying for what turned out to be a terrible product, it seems like it's impossible to get them to stop emailing me a constant barrage of sales emails. Do yourself a favor, go ANYWHERE else. Goes for Stumps.com and whatever other company names they dream up to wash away the bad reviews.

Date of experience: August 23, 2016
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience in 2016. We'd love for you to give us another try in 2021.
If you are still experiencing sales emails and would like to be removed, please give us a call at 1-800-314-8736 or email us at CSR@shindigz.com. We can personally remove you from the distribution list.

Texas
1 review
0 helpful votes
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Awful awful awful
September 21, 2021

DO NOT GIVE THESE CROOKS A DIME OF YOUR MONEY! NEVER RECEIVED WHAT I ORDERED FOR MY HUSBANDS PARTY... PAID $22.99 FOR EXPRESS SHIPPING TO HAVE WEEKS GO BY AND ORDER STILL IN "PLACED " STATUS. THEIR CUSTOMER SERVICE IS HORRIBLE AND I WISH I HAD READ REVIEWS BEFORE I GAVE THEM A DIME. THEY ARE SCAMMERS!

Date of experience: September 21, 2021
Pennsylvania
1 review
0 helpful votes
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Shindigz WAS a good place to purchase custom signs and such from. Just recently (Feb 2021) the website underwent some updates and they royally f*&'d up the site and save areas. Whatever you may have saved was gone post site update. In addition, the site was useless the first few days post update. You couldnt even input in any discount codes - yet they provided you with DISCOUNT codes to use. Useless. Tried calling instead and the reps there were utterly useless and they knew it. Made no sense negotiating with them. But sadly enough they offered nothing that gave you a positive feeling. I ended up wit 4 separate orders that now look like they cannot be fulfilled. For sure, I should have stayed clear of this site. I'm guessing post COVID they just havent figured some things out. I will be taking my business elsewhere. Its just sad that my current offer is stuck with them and I cant do anything about it.

Date of experience: March 6, 2021
Washington
1 review
1 helpful vote
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I made an order earlier in May 2021 for my kids' birthday in Shindigz.com. I paid $35 to expediate the order and ensure that it reaches us on time. I received 2 balloons total of $7 out of a $126 order. Well, we are now a week into June, the birthday was long celebrated and I am still yet to receive the buck of my order. I reached out to them via email few times and online chat, yet never received any feedback. I thought I should warn wise shoppers to stay away from this merchant, so to avoid disappointment and extortion of your money. Thank you!

Date of experience: June 7, 2021
California
1 review
2 helpful votes
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They are a scam
June 7, 2021

I ordered my order before a supposed announcement of a delayed timeframe on their website. I actually a whole month in advance. I got word from a customer service rep who gave me no timeframe. When I told him it made no sense, he went to "check my order again", and gave me a date. That date passed. And now there are over 3 hour wait times on a chat via the internet to where I'd you allow your phone Or computer to sleep That page refreshes and you're waiting on hold all over again. I got no response back from any emails. I even asked questions under products and I don't see them answered nor posted. Total rip off. I didn't receive any items. Instead got my money taken away from me. They don't have a refund option. And their telephone number redirects you to their 3 hold chat feature to get connected to a live person only to be told after 3 hours by an automated response that no one can help you.

Date of experience: June 7, 2021
Pennsylvania
1 review
3 helpful votes
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Placed an order 5/1/20. As of 5/20/20 order has not shipped. Attempt to call multiple times- good luck talking to someone. Emailed 6 times and counting- no response. Of course they charged my account right away. They won't even cancel the order. Credit card company is now handling it.

Date of experience: May 20, 2020
Shindigz C. ShinDigz Rep
over a year old

If you’re open to discussing this further, please call us at (800) 314-8736 ask to speak with Tabitha, our Customer Care Manager or Tequela our Customer Care Supervisor.
We’d appreciate the opportunity to make things right and work toward earning back your business.

Missouri
1 review
3 helpful votes
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Shindigz Sucks!
July 31, 2019

Ordered a Full Size Cutout of my parents for their Anniversary. My picture looked fine when order was placed, with no issues.
My order came in quick, but the picture is extremely blurry! You can't even read what is printed on my Dads T-shirt!
Since it's a Customized Product, they claim they cant refund or reprint it to solve the situation.
Instead, they offer me 15% off my next order... what a joke! We just wasted $150 on a blurry Cutout that would be embarrassing to use!

Date of experience: July 31, 2019
Shindigz C. ShinDigz Rep
over a year old

We’re sorry to hear about your experience. I really hope you give us another try.

California
1 review
0 helpful votes
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So dissatisfied
June 3, 2021

I placed an order over 2 weeks ago and I only received partial order. I have sent this company many emails and they won't answer their phone. I tried to chat with someone on the chat message but it was over 180 minutes of wait time, so ridiculous. The tracking says they delivered everything which is not true. My Daughters graduation is this weekend and I was counting on the last part of my order to arrive! No one from this company has emailed me back! I am so unhappy and will not shop at this place again. Just give me a refund!

Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
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After Paying for the item to be shipped on second-day delivery they sent the wrong item. And it took me forever to get someone to answer back. Live chat was courteous but provided only a refund resolution. My baby boy's birthday was ruined.

Date of experience: February 16, 2021
Florida
1 review
1 helpful vote
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Awesome!
October 25, 2014

Awesome! My order came faster than I expected. I ordered personalized candy jars and they look adorable, along with a couple of other regular items. I really like it. It was a good experience. I will use this site again for future parties.

Date of experience: August 27, 2013
Shindigz C. ShinDigz Rep
over a year old

We know the world is full of options. Thank you for selecting us.

California
1 review
0 helpful votes
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I wish I could submit a negative score. Received an email in response to my inquiry about my order, promising that my order would be completed and received by my required event date. However, when I asked for tracking information I received no response, and since then, no response at all - they have gone "radio silent". I figured out how to login in and look up my order on their site and it says "UNFULFILLED" under order status. So they basically lied to me to appease me. In addition, they won't answer their phone and their "live chat" access has apparently been removed from their website. "Don't call us, we'll call you." I've cancelled my order that they've already charged me for so this should be fun. I now get to spend more time talking to my credit card company to get the charge reversed.

Date of experience: May 19, 2021
Washington
1 review
0 helpful votes
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We ordered Senior Banners for baseball and track. Track banners arrived last week, my order confirmation says it has been fulfilled. No, it only included 2 out of 6 banners. I have been on hold for 4 days, an hour and a half each day, or until my phone went dead. I have written to them on their online chat everyday for 5 days. Finally today I waited them out. My phone was at 1:36. Long story short, they have no idea where our banners are in the production process. I asked, have they been started? "we don't know." Will they make it here before baseball season is over,?" we don't know." Is there anyway to track them by the production number?," no, there is no way. " Our booster club will never order anything through Shindigz again.

Date of experience: April 13, 2021

Overview

ShinDigz has a rating of 1.7 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShinDigz most frequently mention customer service, live chat and phone number. ShinDigz ranks 153rd among Party Supplies sites.

service
84
value
73
shipping
78
returns
53
quality
59
+37