Sheplers

I ordered a pair of riding boots and after two weeks had passed and still had not received them I decided to track the order and to my surprise the order had been canceled by Sheplers! No one notified me. I then sent an email asking about it, no answer. Sent another email requesting my money back and again no response. Took a screenshot of my credit card statement showing the charge and again requested a refund. I have gotten NOTHING! I always do business with Boot Barn and just thought hey, I'll give Sheplers a try. Never again!

After reading the posts here I was scared attempting to return/exchange a pair of boots I purchased from Sheplers on line. The first pair that came were defective, so I used the Smart Label they provided to send them back. Long story short, the exchange went very smoothly, only taking two weeks from beginning to end. I was able to track the return package at "sheplers. Com/trackmyreturn", as well as the exchange package coming back to me. I did have to pay $10.00 for the return shipment, but all in all, I am very happy with my purchase, and the way Sheplers handled the exchange. I would have no issue ordering from them again. I think they have a great selection, and fair prices.

I ordered a shirt for my husband's birthday. There was a flag on the site that said "orders placed by 3 pm will be shipped he same day." I did not get the shirt in time for his birthday. I called Sheplers the next week. The told me that they would check on it and I would hear In a few days. Eventually I did get a call from them and they stated the shirt would go out the next day and I would get an email confirmation. It has been 3 days since that promise and I still have not gotten that email. I called them this morning and they told me shirt was discontinued. I would never, ever order from them again. I wish I had read the reviews before ordering from them. I have no pics to post as I never got my item.

This company is a total waste of time and money, bought a shirt from them for a Christmas present for my father, only to have them send the incorrect one out to me. Once i rang them and told them of the issue they assured me that they would send the correct one out, but a few days later i received the exact same incorrect shirt again, so i rang them again and stated that the wrong shirt was sent and again they assured me that the correct one would be sent and again they sent out some other random shirt to me. So now i have 3 shirts and none of them are the one that I've ordered and no gift for my father at Christmas.
Nice one Sheplers

My advice stay away from them especially if you are an international order like mine was. Don't waste your money with them go elsewhere this company is useless.

I ordered a pair of boots on a Saturday afternoon and received them them following Wednesday. I did pay for the 3 day shipping but after reading the review I was worried it would take weeks to get them. I saved about a hundred bucks going through them and I'm very happy I did. The boots were exactly what I ordered and fit perfectly. I would recommend sheplers to anyone wanting to get a quality product at a fraction of the price. Not sure what all the negative reviews are about.

I was very skeptical and worried i was not going to receive these boots for Christmas, i read all the bad reviews and people had gone months without receiving anything. I ordered these boots a week and a half ago and received them in the mail today.
Shocked and very surprised, the communication for Sheplers was not the best but wow were they fast!

Thanks

HI,
The shipping was real fast I was surprised when I got them faster then 5 days! They only had one size left so I bought my size though I would have bought a size bigger in a moccasin boot. I thought the leather was not as soft as it looked or reported in details but it was still good leather, the biggest surprise was that the Durango boot was made in China! What? Vote for Trump maybe we will get our manufacturing back from China and get better quality!

Sheplers website showed that my order had been delivered, when in fact it hadn't been. I attempted to contact the company to try to get the product that I paid for sent to me. I sent 5 emails that all went unanswered. Every time I call customer service, I get "disconnected" as soon as I ask for an actual person to talk to. The automated system is also not an option considering it told me it had no record of my order at all.
I will NEVER do business with them again, which is quite a shame considering they used to be my favorite to order from since I was a little girl. I'll be using Amazon from here on out.

When I was reading some of these reviews I was a little nervous about my purchase. But I gave it a try and I am glad I did. I ordered 2 pairs of boots and love them. One of the pairs is a little darker than I thought but for the price I wouldnt return them and go through all that I will just order another pair. And come on people who complained about delivery around the holidays, give the company a break they were busy. I would definitely buy again shipping was super fast.

The number of bad reviews is so revealing and true. I wish I read them prior to ordering from them. Who is running this company and why do they still have a job? Have they ever put themselves in the customer's shoes and actually placed an order? Why not? They might learn something. Have they ever read these reviews? Why not? They might learn something. Have they ever waited on hold for over 20 min calling their own company? Why not? They might learn something. Have they ever tried to return something and wondered why there's no return labels included? Why not? They might learn something. I actually think they have good capable employees, but very poor management. I'll spare you my sob story, just be advised to order elsewhere.

In the past month I have placed several orders, I spoke to 4 diffrent ladies, Diana, Julia, Connie and Angela all 4 ladies are the best in customer service. Placing orders on the web is fine but I think I will continue to call in my orders when it comes to Sheplers! Outside the CSR experience I have bought 2 Stetson hats and so far love the first one and will be receiving the second soon, both have been bought during Sheplers clearance sales and at a good price. I recommend people to spend a little more money for a better quality, Sheplers has the quality you want! I hope the picture puts a face to the voice.

Thanks ladies!
Chris Harris
Cincinnati Ohio

I ordered 3 items for my husband for Christmas on 12/5. Tried to track order on their website and it will not show the order. I called last week and after 45 minutes was able to speak to someone. Was advised two of the items, coat and t-shirt would be received this week and the wallet was backordered. I received the coat and a package today. When I opened the package it was not the t-shirt but an empty box. Someone had cut the tag off of the wallet and sent the packaging less the wallet. Either there is a thief in the warehouse or they are just sending out empty boxes. I have been on the phone, wasting two hours, of my evening trying to contact their 24/7 Customer Service. Once this is resolved, I will never order from this company again.