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After reading the posts here I was scared attempting to return/exchange a pair of boots I purchased from Sheplers on line. The first pair that came were defective, so I used the Smart Label they provided to send them back. Long story short, the exchange went very smoothly, only taking two weeks from beginning to end. I was able to track the return package at "sheplers. Com/trackmyreturn", as well as the exchange package coming back to me. I did have to pay $10.00 for the return shipment, but all in all, I am very happy with my purchase, and the way Sheplers handled the exchange. I would have no issue ordering from them again. I think they have a great selection, and fair prices.
Tip for consumers:
One thing to be aware of though with a return/exchange, they credit your card back for the return (minus the $10.00 shipping fee) and then recharge your card again for the exchange (original price you paid).
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Very good shopping and fast shipping! If you have a problem or question the staff is eager to...
