Sheplers

I could not be MORE disappointed in Sheplers! I placed this order as a present for some young friends of mine who admired my beaded belt. I looked for many days and finally placed the order on the 12ththe 12th of DECEMBER! Both showed in stock and to be shipped by the 18th. I found even that strange but the delivery was to be by the 23rd. You liedand now cant even get one of the belts to the kids till the 29th.

I will NEVER, EVER shop at your store either online or in personAND will do everything I CAN TO MAKE SURE THAT I CRITIQUE YOUR CUSTOMER SERVICE TO ALL.

This is the worst service Ive ever endured! Never... use them!

Respectfully submitted

I ordered a mens work coat. What I first opened the package, I saw the coat was the wrong color. Then I noticed it had a hood, the coat I ordered did not have a hood. When I looked at the tag, I saw it was the wrong size. Then I saw it was a womens coat. Sheplers missed on every count. I called customer service and told them they sent me the wrong coat. I was told the couldnt ship me the correct one because they were going through inventory. I had to ship the coat they sent back (they did email me a mailing label) before they could process the original order. Sounded to me they didnt trust me -but they did process me credit card and get their money. Today I got an email from them that they had received my return. So I called and asked now that they had received their coat back when would they ship mine? The customer service rep couldnt tell me. Said they were processing a backlog. When would the backlog be caught up? She didnt know. Who has the information? No one. She asked if if I noted the problem on the packing slip. I told her there was no check box noting they sent me the wrong order so I wrote out the problem on the slip. However, based on everything else that has happened with Sheplers customer service Im a little worried they are going to send me another womens coat, even though she said the problem was documented in her computer. I guess she finally got tired of my guestions because suddenly there is a lot of noise on the line. So now they have my money, and they have their coat back, and they cant tell me when they will ship the proper item. I should have known this was going to be painful. The packing slip that was in the box with the coat had the Return mailing sticker removed from the slip. Apparently they removed the return slip before they shipped me the wrong coat. Must be a way they are using to slow down returns. A bad omen...

I logged in to Sheplers.ca and ordered two pair of Wrangler Jeans for a total price of $63.98. When I entered credit card and all the shipping info and hit the check out I was amazed they charged me $32.95 shipping for a total $96.93. I search the web site looking for how I would cancel the order. I found their customer service number and called. The C/S agent was very polite but told me he could not find my order and Ishould call back in 30 mins as it was probably just going thru the system. I agreed to call back. In the meantime I called my credit card company who advised the order had already gone through in U.S. Dollars so with the currency exchange the total was now $124.00 I immediately called the C/S agent to cancel the order again and also sent and email through their web site same story can't find the order call back in 30 mins. As you might guess each call takes a long time to be answered and by the time I got through it was two hours or so since the order. They couldn't find it again and advised me to call back the next day which I did. This time I was told they had the order and it was going through shipping. He told me it was to late to cancel so what I should do is wait for the package to arrive at the Canda/US border where I would get a call from customs for the duty charge and I should simply tell them to return it to sender and I would get a refund to my credit card. Problem now is I would have to pay shipping to return it. Called credit card company again and they said nothing they could do about so it looks like I am sh-t out of luck. I have yet receive an order confirmation told them they had sent it to the wrong email address After correcting the proper email address still I wait for documentation. When one calls customer service a folksi comes on to tell you agents are busier than a cows tongue at at salt lick so prepare your self for a long wait.