Sheplers

I was a bit skeptical when I ordered the Texas Longhorns because I didn't know anyone that had ordered them. However; I've done business with SHEPLERS since I was a Kid and I'm now OLD and I've never had a negative experience with SHEPLERS through all these 50 years, or more. I always shopped there when I lived in Dallas.
The information about them said they would be 48" to 60" long and mine are exactly 60". The Mounting is absolutely EXCELLENTLY done and the Suede and Leather and Rope couldn't be any better and Authentically Old West; and the Longhorns are just unbelievably Magnificent! They are in perfect condition and I'm so proud that I bought them for the price that was just surprisingly low and affordable.
I put these in my Old West Room and I'm ordering another set for our covered Front Porch!
I would recommend these "Longhorns" to anyone; especially in Texas! Texans are very proud!

I created an online account & placed an order online three days ago, after the order was placed I checked the Order Status feature and nothing showed up?
Thinking the order failed I placed it again. Once more nothing in the Order status. So I called customer service and got the most Rude / aloof, ignorant woman ever.
Three days later still nothing in the order status feature. Called and at least got a guy who was polite and seemed embarrassed that Sheplers website was such a failure.
If this order ever makes the trip it'll be a miracle! LAST ORDER TO SHEPLERS FOR ME! Not durprised to see a 1 1/2 star rating... There are plenty of companies who read their reviews and learn from them. DO NOT WASTE YOUR TIME WITH THESE PEOPLE..

I see I am not the only one with a bad experience with returns. Return process was horrible, I will never shop with them again just for this reason.

GOD HELP YOU IF YOU HAVE TO DO A RETURN! THE RECHARGE YOUR CARD FOR THE NEW PAIR AND PUT YOU THROUGH HELL TO GET REFUNDED FROM THE FIRST PAIR. THEY ALSO PUT ANOTHER HOLD FOR THE $216.00 ON MY BANK ACCOUNT WHICH I HAD TO HAVE MY BANK REMOVE. I AM STILL WAITING ON MY REFUND AND IT HAS BEEN WEEKS. I DONT UNDERSTAND HOW ANY COMPANY CAN GET AWAY WITH THIS. DO YOURSELVES A FAVOR AND PAY A FEW DOLLARS MORE AND USE A COMPANY THAT IS HONEST!

PLACED ORDER 2 WEEKS AGO WITH A PROMISE DELIVERY DATE. NEVER RECEIVED A CONFIRMATION ON THE ORDER, CALLED THE REP WAS RUDE AND UNPROFESSIONAL. SHE OVER TALKED ME ONLY TO TELL ME MY ORDER WASN'T GOING TO SHIPPED OUT FOR ANOTHER 2 WEEKS. THIS IS UNACCEPTABLE THEY WERE NOT WILLING TO HONOR THE DATE AS WAS TOLD TO ME. TOLD ME THEY HAD NO CONTROL OVER THE WAREHOUSE WHICH MY ORDER WAS BEING SHIPPED FROM. YOU SHOULD NOT HAVE ADVERTISE ANY PRODUCTS THAT YOU DON'T HAVE IN YOUR OWN WAREHOUSE. THIS PLACE IS TRASH I WOULD HOPE THAT NOBODY ORDER FROM THEM UNLESS YOU HAVE MONEY TO THROW AWAY OR TIME TO WASTE.

I can see why this company has a 1.4 out o 5 rating. I made an order on the website, I live in Canada so it is an international order. The order went through and just hours later I received an email saying they had cancelled it. I emailed back asking why, I was given 3 vague reasons. The last of which was that my credit card info did not mach the billing info. I went and removed the info, retyped the exact credit card number from my card in to their site. It went through and later I received an email saying that it was cancelled. I phoned in and spoke to someone that may or may not had a pulse, he was less than helpful and told me I needed to call my credit card company to get their fax number so they can send in a paper to have the charges released on my credit card... I spoke to the 'Team Lead' who never once apologized or showed concern that perhaps the issue is with Global E, the site they use for international orders, she was rude and ignorant. I did call my credit card company, they said they don't understand what the issue could of been, the card is fine. Shepler, the original ignorant customer service ( I use that term generously) called me to 'follow up' he didn't even identify himself, in a monotone voice just said the same ignorant comments. I can honestly see why Americans think Canadians are so nice, if this is the type of individuals you all need to deal with. As a business owner myself and manager of many staff, I can say the level of negligence and rudeness in which that was handled was amazing. I have sent emails to all of our western themed businesses about this and they agree and are changing companies they purchase from. Get it together Shepler's, if you want to be $#*!s you shouldn't be dealing in the front lines. The level of frustration here was unnecessary.

Website is misleading. Ordered two items, one shipped and one didn't. Wasn't notified by Sheplers as to why the other item didn't ship until I contacted them. Got email stating it was backorderd but checked website and it said it was in stock. Called Sheplers customer service to find out what was going on and asked why I was told it is now backorderd but says in stock online. I was now told it wasn't backorderd but being shipped directly from manufacturer, Justin. Sheplers customer service staff was very rude, not interested in anything I had to say, and had a serious attitude! I asked to talk with a manager. Of course none were available. No information was given on the website when I placed my order that those boots would be shipped from somewhere different than Sheplers. They say items in stock will ship in 24-48 hrs but I'm still waiting after five days. I've purchased directly from the store in the past but based on this experience I will not purchase from them again. Horrible customer service and misleading information online.

Website stated "entire site on sale"... AND 20% off! Ordered 220 dollars worth of Miss Me clothing. In my cart it showed the sale price and then the price with the 20% off. My order total was 220.00. When I clicked submit payment at checkout, it changed my order to 275.00. I immediately called their customer service. The woman on the line told me I have bad news, you cannot get the 20% off. I told her that your website showed that I was getting the sale price and that it is misleading the customer. I asked her to put me on the phone with a supervisor and she said that her supervisor already told her there's nothing they can do and they will not give me the 20% off. I told them to cancel my order and that this website and company is misleading and fraudulent! The money came off of my credit card and I had to wait for it to be cancelled and then be credited to my card. This company is terrible! Shop at boot barn or cavenders or ANYWHERE else! I'm an avid online shopper and this has been my WORST experience ever. TERRIBLE customer service. JUST DON'T SHOP WITH THEM!
P.s. I also emailed their customer service telling them about my sub par experience and have not heard a peep back. Trust me, they just don't care.

I ordered a pair of boots yesterday. All of a sudden the bank takes out $233 for the boots for authorization, then they take out $238 for the boots for authorization. That's $472 for one pair of boots. So I called customer service. They said they'd send a fax to the bank. I fax was never sent to the bank because I called. Your customer service phone reps don't understand why it's authorizing twice with 2 different payments. I called again after the bank told me there was no fax sent. They told me there was nothing they could do. I called again to just cancel the order so I could get the $472 back. He said it was cancelled and I'd get my money back. I tried emailing yesterday, but no response back. The bank contacted me back this morning to tell me another $238 has been taking out. THAT'S $710 NOW! No one can explain to me what is happening! This is a nightmare! I called back this morning to let them know that this is happening and that I have cancelled the order. They said they didn't have any receipt of cancellations and she seemed surprised that I wanted to cancel. They're putting me in a bind financially over one pair of boots and they don't even care.

I was trying to order a ariat heritage roughstock Boots, I filled a application to buy the boots and the aplication it didn't went drew, and when I went to check my bank account they told me that they already charged me for the boots, that was 10 of November, and I was calling for my money back, they just say call me back. This their store name Sheplers Western Wear, phone number is *******004 and I think they stay in California. I am looking for help to sue them.

VERY VERY VERY BAD BAD SERVICE... YOU GUYS TOOK MY STUFF NOVERMBER 10 /2017 NOW TODAY IT IS JANUARY 04/2018... I DIDN'T GET MY STUFF... NOBODY RESPONDING TO PHONE CALLS OR EMAILS... WHAT KIND OF BUSINESS YOU GUYS ARE DOING...! I DON'T WANT TO GIVE EVEN ONE START TOO... WITHOUT SELECTING I CAN NOT POST THE REVIEW THAT IS WHY I CHOSE 1 STAR... THEY DON'T DESERVE EVEN A STAR...

DO NOT ORDER FROM HERE. Last week I purchased two pairs of boots from Sheplers. Today I received an email saying my order had been declined, however, when I checked my account, the funds had been successfully withdrawn. I went to my bank and they confirmed that Sheplers had received my funds amounting to over $600. After talking on the phone 8 times with 6 different people from Sheplers, they told me that they didn't have my money, that I'd have to file something with my bank and they would attempt to take the funds again. I obviously declined this 'solution'. After speaking to every management option (all thoroughly unhelpful), they finally checked with billing and credit. My money was back in my account minutes later. They fully attempted to steal $630 from me & would have if I'd not fought for it. Now we don't have the boots we need and I wasted a whole morning dealing with this. This is a very poorly run company, I am disappointed. I will be sharing my poor experience with others. DO NOT ORDER FROM HERE.

Literally charged my card 5 times for 1 purchase, have to shut off my card as it continued to try charging my card but ny card declined.