Sheplers

On Sunday, July 24,2016 my wife placed an order for two pairs of boots with a total cost of approximately $218. Sheplers confirmed the order and placed a charge against our bank account in the amount of the order. A few days later, another charge in the amount of $89 -- the price of one pair of boots -- hit our bank account. Then, yet another charge for $128 hit our account.

When I called Sheplers' Customer Service line, I was told that charging a customer at the time of order was their standard procedure to ensure the money is available in the account and that the "hold" would be released later. In the mean time, they also charge for each item as it is shipped. This means that Sheplers had effectively tied up nearly $450 of my money for a transaction that should have only cost $218.

I searched this vendor's website for any notice of this policy, but could not find any mention of it. By "holding" a customer's funds, Sheplers is opening customers open to overdraft charges and other bank penalties. When the order was initiated by my wife, we had plenty of money to cover the charge, But, because Sheplers is effectively double charging -- albeit temporarily -- they are placing their customers in harm's way financially.

Further, customer's are not informed of the "hold" so they cannot give consent. A non-consensual charge is called fraud in my book. Any fees levied by my bank because of this ill-conceived practice will be brought to the company's attention for reimbursement.

Bought a $44 belt, paid $29 shipping plus another $17 shipping once it hit the Canadian Border. Shipped by UPS which ALWAYS doubles handles their shipments. Notified Sheplers, first contact was reception, she couldn't care less. She said she could pass it on to Shipping Dept. but only after I offered her my Order Number. SHEPLERS does not appear to understand that articles under $100 don't have to pay duty therefore, a broker is not required. Being a very frequent online shoppers and buying MANY of our items from the US, direct postage is the usual route. The kicker being, when UPS Canada receives the item, the broker sends the item via Canada Post. Conclusion, DON'T EVER SHOP AT THIS STORE - Experienced worst Customer Service Ever!

DO NOT BUY FROM THIS COMPANY, After 10 days of not receiving my order I phoned them. They were not helpful, informed me that international shipping is a process and that they need to ship the product to their location from the weyerhouse first which takes three days then ship it out... it's now been 15 days, they never called me back. Other representatives say different things. Still no order, DO NOT WASTE YOUR MONEY. I reported to my CC as fraud. Hope this saves someone's time. Thanks Everyone.

I have been satisfied with most everything I have bought from Sheplers, when I have had to contact customer service for an issue I was satisfied with their assistance in the matter. The thing that I hate is the shipping they use. The Idea of using DHL to ship my purchase from Kansas to Texas to hand it over to the US Postal service just to be mail back through Kansas to South Dakota where I live is NUTS! GEZZZZZ People either switch your shipping method to the USPS or UPS OR god forbid FEDEX. IF this makes it impossible to offer *Free Shipping* then charge shipping most of us would prefer to receive our Items before we retire.

I ordered a pair of boots in red. I waited about 2 weeks for delivery. When they finally arrived, I discovered Shepler's had sent me blue instead of red. I contacted them. No apology from Shepler's, they just told me told me I would have to do an exchange and wait 2-3 weeks after they received the return package for them to process my exchange. They did not offer me free postage, however, I requested this given it was not my fault. I returned the boots using their label, the slowest shipping method, as it took at least 2 weeks before the boots even reached their warehouse. I then got an email saying boots had been received and my case was being processed. I waited another 2 weeks without any word from Sheplers. I then called them to check on my case and they told me they had processed a refund instead as the boots (which I had bought at their sale price) were discontinued and out of stock. These boots had been available via Ebay & Amazon when I ordered from Sheplers for about $10 more than the Shepler's sale price. They are no longer available at any of these retailers.

Everybody I dealt with or spoke to at Sheplers was either rude or plain unhelpful. I wasted around 6-8 weeks and my energy on this case, only to get to this result. Customer service did not even offer me a gift card or something as a good gesture. I will never buy from Sheplers ever again. Very, very poor customer service.

Would get any kind of customer service. Strike #1 Waited on hold 20 minutes + until gave up. (I did that twice) Strike #2 Would not answer emails through their website until 3 weeks into the waiting, only then just simply say "It's on backorder" no estimation of arrival. And Strike #3 I ordered the Carhartt Coat on December the SEVENTH. And as of today (1/9/2018), no word from the company. I called a regular Wichita store and the MANAGER transferred me to corporate CSR and I said Cancel the order, I want to use the coated before the weather change in late May. I ordered it online I'll have it by Monday.

One December 29,2017 I placed an order for three items. Jan 3rd I received one item. On January 9th I was to receive the other two items according to the email Sheplers sent me. Well I received one package with only one item. I called Sheplers the next day to inquire about the missing item from the package. They told me they will track the missing item and send it to me. I received a 3rd package yesterday, Jan 16th. The order I received is wrong. Sheplers resent an item I already received. All this and I paid for the 3-5 days shipping so I can have an outfit for a cruise I was going on Jan 12th. Sad... who is managing?

Please never order from there if you are a international customer.

1) the price it's not cheaper.
2) Every time you request information from customer service it's wrong. Like yes we will change your order... They can't do nothing for customer service just cancel your order and re-order. Useless
3) all order are manage by Globale for international, so Sheplers can't change, add or do anithing about your order.
4) I ordered a pair of boot 250$ and need to exchange because was to small. Their site said if you exchange you don't have to pay the 40$ return handling fee. It's wrong if you are a international customer (wrong information on return policy).
5) finally they said only way to exchange it's to cancel and re-order. The worse part they credit me minus the 40$ in addition minus 47$ of taxes. It's lost 87$ and no boot. Worse place to shop don't go there.
6) if i would like to re-order that would cost me again the 47$ of taxes... crazy

PLease advise all your friend and contact to not order there

If you are thinking about buying from this company, reconsider and possibly entertain a frontal lobotomy, it is a lot less painful than dealing with them. Purchased a pair of boots from this company. I realized from reviews of the boot, that they were not of good quality. Within 5 minutes of placing my order, I emailed them, telling them I wish to cancel the order and that I reordered a different pair. I never received a response. The next day, I emailed them twice and called them. I spent 40 minutes on hold again before I got disgusted and hung up. The next day, I called back again. I was on hold for 20 minutes before I got disgusted again and hung up. After the second attempt, I wake up to an email notifying me that unfortunately it was too late to cancel my order, your order has shipped. So, buyer be ware, you are selling your f#$@ soul to Sheplers. And, if you enjoyed the process, you would probably also enjoy a red hot 2 foot long piece of rebar shoved up your anus. I intend to contact the Federal Trade Commission (FTC). If others file a complaint as well, Sheplers will change the way they do business very quickly. This is the info on the FTC www.ftc.gov/complaint or call 1-877-FTC-HELP. Good luck to all of us suckers.