Sheplers

Thought I ordered a wide size boot as both 9 and 9D were listed. When it arrived the box said 9 regular. Returned boots immediately, but it was not mad clear that $10 would be withheld from refund. That is disingenuous.
Order # SHP*******

Called Sheplers to order two pair of boots asked about a price match on one pair and was told there are rules on price match. Same boot ok,, which I had. However one rule I could not get around was they told me boots had to ship the next day... these boots were to ship in three days. So because Sheplers could not ship them the next day I lost the price match!
Went to the other store for boots, made me think maybe there other claims were bad as well, as in returns if need.

It seems that this company only puts effort in their website and making prices lower than anyone else. Problem is they sell items that they CANNOT ship... EVER. Customer service call was useless. I talked to a Whiny girl that blamed time of year and the vendors. I ordered 4 items over a month in advance Deborah Christmas and they only managed to ship ONE thing. All the rest were back ordered. Why are they taking peoples $ when they cant ship? Is this company run out of someones garage? I cancelled the balance of the order but only received email confirmation for cancelling 2 items instead of 3 so I dont think this is over yet. Go to Cavenders!

I was looking for a new pair of boots and found a pair on their website. I decided to place the order and at the end they charged me for two pairs ($400)! I called immediately with no answer, I emailed them and also got no answer. So the next day I tried calling again and a lady answered the phone, I told her about the situation and that I only wanted one pair, she proceeded to tell me that there would be no worries that and that the problem would be fixed and the money placed back into my bank. A few days go by and they place the $400 back into my back and took out the $200 for the boots, but what I didn't see was that later on they took out another $200 for the second pair without me know until the day of arrival! Now my bank account is screwed up and sheplers has lost another customer! ( I wish there was a lower rating option than 1)

The website for Sheplers is ridiculous. Might as well not have one. Apparantly, the website has been hacked so Sheplers has deleted all order history. So you aren't able to follow your orders or returns. It's been a hassle throughout the entire process. Now they say I won't be getting my return processed for an additional 2 weeks because "they're behind". Total of 1 entire month to have a return processed. The people working there are kind and that's the only reason I gave it 2 stars.

I ordered boots on the 4th that were supposed to ship out the next day. Today is the 20th and the order hasn't shipped. No one corresponded with me at all until I asked for help, after which they initiated a trace which I'm waiting 7-10 days to learn the results of. Meanwhile they have my $200 and I have a ticket to hurry up and wait. Reviews on their site (which I can't seem to find a way to post on) are overwhelmingly positive and, based on what we see here, undoubtedly curated to their liking. Will be looking at Tecovas in the future.

This is the worst online shopping experience I have ever had. They tell you something is on back order and then it arrives in the mail the next day after you have already bought something else to replace it. They are unresponsive and disorganized. No one at their customer services knows what they are talking about. They took the money for this item out of my bank account A MONTH after I had already received the item. I ended up returning the item and the prepaid label they provided me with didn't work and now a $150 item is lost in the mail because the tracking information is not available a week later. I would NEVER buy from this place EVER AGAIN!

I ordered a pair of equestrian boots because Sheplers had the best price I could find. Not many options here in Canada. My order never showed up under my account; an employee advised me that their order tracking is not working on their webpage, so I was definitely skeptical at that point.

I got a shipping notification about two weeks later. Tracked the order, and it was already in my city. UPS charged me $20, which really isn't bad for UPS. I was expecting to pay $100 going by my history with this company but maybe the shipping method helps to avoid outrageous brokerage? Not sure.

Anyway, the boots fit and I got them at a price I couldn't get here in Canada. So, I am satisfied with my experience shopping here. I'm sorry to see others haven't had the same experience. I put another order through, so we'll see how that goes...

I have purchased my Justin boots from Sheplers in the past and i was lucky they fit. I loved them. Purchased a pair of Ariat jeans, lucky they fit, and loved them!
Purchased a pair of shorts, same size as all of my other jeans, and the jeans from Sheplers... they did not fit. I am a Canadian customer, and on this web page https://www.sheplers.com/customer-service-returns-exchanges.html it does NOT clearly state that if you are an international customer, and Shelpers runs out of stock, and you simply wanted to exchange your product... you have to pay to ship them back and they treat it as a return.
As far as I am concerned, I liked the shorts, I wanted to exchange them, and Sheplers ran out. The Customer should NOT be penalized for that and have to pay shipping back, which equates to more $$ than the cost of the shorts to begin with.
Terrible.

They need to update their web page, and include this scenario so that Canadians can have a clear picture on what they are dealing with if they get something that does not fit.
Even the response they sent me reads like the exchange policy does not apply AT ALL for Canadians... whether products are in stock or not...

"Thank you for contacting Sheplers. Regrettably we are unable to set up any type of an exchange for international orders. You have a 60-day window from the shipping date to return your purchase. "

Very disappointed. I love their clothing selection.

Ordered from them on feb 20th. Paid extra 28 dollars for overnight shipping. Received 23 re. Wrong size. Sent back on 23rd. Got an email confirmation was returned. On march second still took 228 dollars from my account. It's now March 6. No sign of money back in my account. Nothing but run around. They say up to 14 days on returns. Not true. I will never purchase again. Went to Justin boots and ordered direct. Still waiting for my money back and they have the boots.

I purchased boots online from Australia on 5 feb 2017. I received an email saying I would be notified when dispatched. Received nothing had to contact them. I was then told the boots were on back order and would be delivered on the 7 march. Received nothing. Several days after the date I received another email saying delivery was 5 April. I emailed cancelling my order asked for a refund and confirmation when this was done. I received nothing. Just called and was put on hold for five minutes before I hung up (international call). Without a doubt the worst customer service ever. I'd they didn't have them in stock they shouldn't let you order.

Ordered a pair of boots. When they arrivedo I wore them in my house on carpet for less then an hour to check fit. The toes on the black circle g boots scuffed to white. Sheplers would not stand behind their products and the same day they arrived I asked to e turn due to inferior, shoddy product. They said I broke the warranty by wearing them. NEVER NEVER will I order from this company agsin. I now have a pair of black boots that look like $#*! before I've ever wore them out.

Come on, do people buy anything from this site? A quick google search on any of their items reveals that even after their huge discount you will be paying MSRP prices. Don't be fools people! Research prices!

Worst customer service. The email said they would get back to me in 48 hours. I got an email back 2 weeks later saying they couldn't help. I bought 5 felt hats to which they were all stacked up like cups and sent in 2 boxes. Sheplers doesn't know how to treat felt hats? Is this business owned by city folk? You don't stack hats. And how do I wrap them all for christmas. I wanted to send one back but had no box to do it in. I threw it in a box and mailed it just like they did to me. My wife had the a similar experience. She ordered pants and they sent her mens wranglers for a giant. She called and they fixed the problem by deleting her order.

I ordered a pair of boots on-line in November of 2014 as a birthday gift, here we are 3 months later and still no boots, I call every month and they tell me they are on back order, the estimated date for them to ship changes every time, never an apology, never an attempt to see what they can do to make the situation better, all they say is "Well you can cancel if you want". Customer service does not exist for this company, the only reason I don't cancel is because after all the bad reviews I have read I am afraid they will still charge my credit card and am not wanting to go into another nightmare with this company. It is really sad when a company has built a successful reputation based on their customers that they forget that we are the ones that got them there. I Will definitely NEVER do business with Sheplers again and plan on sharing this experience with as many people as possible.