business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,606
value
1,500
shipping
1,591
returns
1,192
quality
1,426
This company responds to reviews on average within 9 days
India
1 review
7 helpful votes
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I got robbed by shein executives.it deducted ******* RS from my account.and noone from the application is responding to me. Noone is taking care of the matter. Please guys help me. Delete this app and raise a voice for me. Please everyone be careful with this application.

Date of experience: October 22, 2019
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Ohio
2 reviews
9 helpful votes
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SHEIN stole my money
August 9, 2023

I just bought a home for myself February 28,2023 as a new home owner y'all know money can get tight with unexpected repairs and expenses. I placed a 75 dollar order with this company for cleaning supplies buckets sponges kitchen towels. They never shipped my items yet took my payment. I disputed payment come May no shipment, June no shipment July no shipment now it's August and they are saying unless I take the dispute off they won't refund me! They know I didn't get the items but still won't refund me that's straight up STEALING!

Date of experience: August 9, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Canada
1 review
0 helpful votes
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Pure bs
August 31, 2021

Orders 5 pieces they say shipped, than apparently to wrong address with no answer, not true, than that gave 2 warehouse numbers in Ontario to call to pickup in Montreal. One number no good the other a bs number. No C's, nobody to talk too, Bure bs

Date of experience: August 31, 2021
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Alabama
1 review
0 helpful votes
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Don't give refunds
July 17, 2020

I sent in my return on 6-26-20. The website doesn't mention my return at all. Almost a month later and I can't get anyone to respond to my emails. It really sucks because I bought 10 items and ended up not liking 3 items. DO NOT BUY!

Date of experience: July 17, 2020
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Illinois
1 review
2 helpful votes
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I placed an order on 04/19 and my order is still processing! They say it takes 7 days to process but it has been way more than 7 days! The customer service replied to me once saying that one of the dresses I ordered was in high demand (? I have nothing to do with that, they should not take orders if they can`t compromise delivering it) but that they had the rest of the stuff ready to ship and that they would ship separately. I said OK, what can I do? I ordered one of the dresses to wear on my graduation day on 05/10 and I did way in advance, so I wanted it as quick as possible. Since then my order STILL have not shipped, I have not received any e-mail, but of course my credit card was charged next day I placed the order. I tried to contact the customer service about 3 or 4 times again and they just decided not to answer me anymore. SO FRUSTRATED!

Date of experience: May 3, 2015
JUDY G. Shein Rep
over a year old

Dear customer,
Nice day.

Sorry for the waiting time and and all inconvenience we have brought to you.
We sincerely apologize for the delay. Hope you can understand us.
As you mentioned before, one of your items sells well, so we need more time to stock it. And because of three-day holiday and time difference before, it takes longer than usual to arrange the shipment for you. Actually we want to send you in one package before, but later in order to save your time, we have sent your package in two parts. Hope you can understand us.
We used your order number that you gave us via email before to check for you, and found your first package has been shipped on May 7, and 61299992140420066049 is your tracking number. The second package has been shipped on May 8, and the tracking number of this package is 61299992140420082735. Both logistics information shows that your package are in transit, you can also search them on http://www.fedex.com/us/. Hope you can kindly trust us. We promise that we will do better in the future. Please forgive us and give us one more chance again.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

Nevada
1 review
0 helpful votes
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Low prices!
February 5, 2016

I live in a city where there are only few malls and shops to choose from so I rely on online shopping for great and chic finds. I couldn't be more happy to have known SheInside.COM... They practically sell chic and trendy pieces that are so affordable. Apart from that they always conduct SALEs to even give you the chance to shop at low low prices!

Date of experience: February 2, 2016
India
1 review
0 helpful votes
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All in all my experience with SheIn has been fruitful. They offer a wide variety of exquisite clothes at a feasible rates that are undeniably attractive. Their clothes are good in quality and super cute!

Date of experience: May 3, 2016
Pennsylvania
1 review
1 helpful vote
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Am I the only one that didn't have a bad experience with shein? Lol I never heard of shein before but my friend refer me to this site when she brought a skirt from them. I ordered multiple items on 2 separate occasions. I was hesitant at first because after I ordered, I found this site and has so many bad reviews but I was shock that all my clothes came perfect and good material for such an affordable price (t-shirts, pants, skirt and cardigan) My last order I just place was on Friday May 13, they shipped it out on Saturday May 14 and I recieve d it today May 20. When buying from them, u have to rely on the buyer's reviews on their website so you know what's a hit or miss. So far I had a great experience with shein and most definitely will be buying more things.

Date of experience: May 20, 2016
India
1 review
2 helpful votes
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I haven't got my order. I waited for more than 20 days. Now, these guys are not giving my refund saying that they will give only after the order reaches there warehouse. I don't know how long they will take. As the order status isn't updated by their courier partner since 15th June. Still, they are not giving me my money and asking me to wait.

Date of experience: July 5, 2019
molly m. Shein Rep
over a year old

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Washington
2 reviews
0 helpful votes
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I bought a bunch of tee shirts ( after losing clothes in a move) and I would try on one or two and ok one would fit the other fit differently BUT today I decided to try them all on and I am out a lot of money. Great prices but try on each one. And return immediately. I spent over 250$ and can wear about 10 shirts.
I have many orders this was my first order..

Date of experience: July 5, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.

South Africa
1 review
1 helpful vote
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Never received my parcel
April 13, 2021

Shein sells us dreams. Shein used Baffalo couriers to me and other people they use Aramex, I'm very much disappointed. I trusted this store and even recommend it. I needy refund so that I'll continue with Zaful. This app is a scam, TRUST ME. And I'll take this to social media. Urll should contact the Baffalo couriers since they don't respond to my emails
Thank you

Date of experience: March 14, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
3 helpful votes
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I have yet to receive my confirmation email over my purchase of three items on July 30th! I clicked the tracking button and the dates don't even correspond to my purchasing date or to real time! Extremely disappointing, I wish I could cancel my order entirely! What is the purpose of paying extra for the shipping if it never comes in!

Date of experience: August 6, 2016
JUDY G. Shein Rep
over a year old

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on. Hope you can kindly understand.

We check that you placed the order on 30 July and it was shipped out on 2 August. The tracking number is 3********6 (we have sent it to your email box). You can get logistic information through this linking: http://www.cn.dhl.com/en.html. The estimated delivery is on 8 August. You will receive your order soon.

Apologies again for all the trouble. You can contact us if any problem.

Pennsylvania
1 review
0 helpful votes
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Coupon
December 5, 2021

I used this site to purchase over 400 dollars worth of merchandise for my daughter who had a coupon for 30% off and and they won't honor the coupon because she put in the order an hour early for the coupon they sent her and now they want her to receive the clothing and items purchased then send them back and return them in order to get our money back ridiculous I will tell everyone that I know that this site is a scam and that they are just sending you coupons and not honoring them

Date of experience: December 5, 2021
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
1 review
1 helpful vote
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Saying Goodbye
December 24, 2023

I placed 2 orders for Christmas. I wanted to pay for express shipping for both. One let me pay and it got here through FedEx quickly. The other only let me "free" expedited shipping which is a lie. So now Christmas is tomorrow and no package. Good bye SHEIN

Date of experience: December 24, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Canada
1 review
3 helpful votes
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I ordered 5 tops, 2 were to be cotton, one was. 2 were to have embroidery, one was the other was printed on and nylon material. The others were okay, but not great polyester. I ordered an extra size up, glad I did otherwise not all would have fit. All were loose styles.

Date of experience: June 11, 2023
molly m. Shein Rep
over a year old

Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.you can view the size and measurement method of each product on the product detail page. It is recommended that you refer to the reviews of other customers when ordering!Hope it helps!

India
1 review
4 helpful votes
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I love buying clothes from shein. They have the trendiest collection at affordable prices. They have the size info below every product so I never have any confusion regarding size. The quality is amazing and true to size. Love shein.

Date of experience: March 23, 2020
Arkansas
1 review
0 helpful votes
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I received the wrong item for this green dress. I need to return it for the correct one, but guess what? I am unable to select the green dress for return because it is marked as "non refundable". I get it, but It's the wrong item. Now trying to find a phone number to call customer service was awful. They don't offer one. Plus, the customer service chat is all automatic responses. It is my first and will be my last ordering from SHEIN!

Date of experience: August 2, 2023
molly m. Shein Rep
over a year old

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

New York
1 review
6 helpful votes
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This place is terrible
October 6, 2014

This place is terrible. I ordered 114$ worth of clothing 15 days ago and I've been emailing them and using the "live" chat (You basically just write down your email and your message and they "get back to you" - still haven't heard from them after a week, great live chat!) but I still haven't heard anything back. I'm not even sure if the merchandise they show online actually exist. DO NOT SHOP FROM HERE! They will drive you insane. I will try to get my money back from PayPal.

Date of experience: October 3, 2014
JUDY G. Shein Rep
over a year old

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.

Because the reason of time difference, customer service can't reply you at once. Hope you can kindly understand this.
Your items really have been shipped. The tracking number is 1139059670. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059670&brand=DHL
The tracking history shows that your items has been arrived at HONG KONG - HONG KONG on Saturday, October 11,2014.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day

Canada
1 review
0 helpful votes
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Terrible
July 30, 2020

I placed an order over $150 and it was supposed to be free shipping according to the app, it comes to my door and they are telling me to pay $35 extra for shipping! If you say it's going to be free shipping, stick to your word! Will not be ordering from them again!

Date of experience: July 30, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Texas
2 reviews
3 helpful votes
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I ordered two summer dresses from sheinside.com and I love them. They fit me perfectly. The sizing is about the same as most other stores so it made it easy to order online and know it would fit properly. The dresses are both great quality and look like high quality boutique items. You would never know I paid so little for them. Both dresses are made from soft materials that feel good on my skin and flow well. The shipping was fast and I was able to track it. I plan to order again from sheinside.com

Date of experience: August 22, 2014