Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
I got robbed by shein executives.it deducted ******* RS from my account.and noone from the application is responding to me. Noone is taking care of the matter. Please guys help me. Delete this app and raise a voice for me. Please everyone be careful with this application.
I just bought a home for myself February 28,2023 as a new home owner y'all know money can get tight with unexpected repairs and expenses. I placed a 75 dollar order with this company for cleaning supplies buckets sponges kitchen towels. They never shipped my items yet took my payment. I disputed payment come May no shipment, June no shipment July no shipment now it's August and they are saying unless I take the dispute off they won't refund me! They know I didn't get the items but still won't refund me that's straight up STEALING!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Orders 5 pieces they say shipped, than apparently to wrong address with no answer, not true, than that gave 2 warehouse numbers in Ontario to call to pickup in Montreal. One number no good the other a bs number. No C's, nobody to talk too, Bure bs
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I sent in my return on 6-26-20. The website doesn't mention my return at all. Almost a month later and I can't get anyone to respond to my emails. It really sucks because I bought 10 items and ended up not liking 3 items. DO NOT BUY!
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed an order on 04/19 and my order is still processing! They say it takes 7 days to process but it has been way more than 7 days! The customer service replied to me once saying that one of the dresses I ordered was in high demand (? I have nothing to do with that, they should not take orders if they can`t compromise delivering it) but that they had the rest of the stuff ready to ship and that they would ship separately. I said OK, what can I do? I ordered one of the dresses to wear on my graduation day on 05/10 and I did way in advance, so I wanted it as quick as possible. Since then my order STILL have not shipped, I have not received any e-mail, but of course my credit card was charged next day I placed the order. I tried to contact the customer service about 3 or 4 times again and they just decided not to answer me anymore. SO FRUSTRATED!
Dear customer,
Nice day.
Sorry for the waiting time and and all inconvenience we have brought to you.
We sincerely apologize for the delay. Hope you can understand us.
As you mentioned before, one of your items sells well, so we need more time to stock it. And because of three-day holiday and time difference before, it takes longer than usual to arrange the shipment for you. Actually we want to send you in one package before, but later in order to save your time, we have sent your package in two parts. Hope you can understand us.
We used your order number that you gave us via email before to check for you, and found your first package has been shipped on May 7, and 61299992140420066049 is your tracking number. The second package has been shipped on May 8, and the tracking number of this package is 61299992140420082735. Both logistics information shows that your package are in transit, you can also search them on http://www.fedex.com/us/. Hope you can kindly trust us. We promise that we will do better in the future. Please forgive us and give us one more chance again.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
I live in a city where there are only few malls and shops to choose from so I rely on online shopping for great and chic finds. I couldn't be more happy to have known SheInside.COM... They practically sell chic and trendy pieces that are so affordable. Apart from that they always conduct SALEs to even give you the chance to shop at low low prices!
All in all my experience with SheIn has been fruitful. They offer a wide variety of exquisite clothes at a feasible rates that are undeniably attractive. Their clothes are good in quality and super cute!
Am I the only one that didn't have a bad experience with shein? Lol I never heard of shein before but my friend refer me to this site when she brought a skirt from them. I ordered multiple items on 2 separate occasions. I was hesitant at first because after I ordered, I found this site and has so many bad reviews but I was shock that all my clothes came perfect and good material for such an affordable price (t-shirts, pants, skirt and cardigan) My last order I just place was on Friday May 13, they shipped it out on Saturday May 14 and I recieve d it today May 20. When buying from them, u have to rely on the buyer's reviews on their website so you know what's a hit or miss. So far I had a great experience with shein and most definitely will be buying more things.
I haven't got my order. I waited for more than 20 days. Now, these guys are not giving my refund saying that they will give only after the order reaches there warehouse. I don't know how long they will take. As the order status isn't updated by their courier partner since 15th June. Still, they are not giving me my money and asking me to wait.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I bought a bunch of tee shirts ( after losing clothes in a move) and I would try on one or two and ok one would fit the other fit differently BUT today I decided to try them all on and I am out a lot of money. Great prices but try on each one. And return immediately. I spent over 250$ and can wear about 10 shirts.
I have many orders this was my first order..
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.
Shein sells us dreams. Shein used Baffalo couriers to me and other people they use Aramex, I'm very much disappointed. I trusted this store and even recommend it. I needy refund so that I'll continue with Zaful. This app is a scam, TRUST ME. And I'll take this to social media. Urll should contact the Baffalo couriers since they don't respond to my emails
Thank you
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I have yet to receive my confirmation email over my purchase of three items on July 30th! I clicked the tracking button and the dates don't even correspond to my purchasing date or to real time! Extremely disappointing, I wish I could cancel my order entirely! What is the purpose of paying extra for the shipping if it never comes in!
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on. Hope you can kindly understand.
We check that you placed the order on 30 July and it was shipped out on 2 August. The tracking number is 3********6 (we have sent it to your email box). You can get logistic information through this linking: http://www.cn.dhl.com/en.html. The estimated delivery is on 8 August. You will receive your order soon.
Apologies again for all the trouble. You can contact us if any problem.
I used this site to purchase over 400 dollars worth of merchandise for my daughter who had a coupon for 30% off and and they won't honor the coupon because she put in the order an hour early for the coupon they sent her and now they want her to receive the clothing and items purchased then send them back and return them in order to get our money back ridiculous I will tell everyone that I know that this site is a scam and that they are just sending you coupons and not honoring them
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I placed 2 orders for Christmas. I wanted to pay for express shipping for both. One let me pay and it got here through FedEx quickly. The other only let me "free" expedited shipping which is a lie. So now Christmas is tomorrow and no package. Good bye SHEIN
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered 5 tops, 2 were to be cotton, one was. 2 were to have embroidery, one was the other was printed on and nylon material. The others were okay, but not great polyester. I ordered an extra size up, glad I did otherwise not all would have fit. All were loose styles.
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.you can view the size and measurement method of each product on the product detail page. It is recommended that you refer to the reviews of other customers when ordering!Hope it helps!
I love buying clothes from shein. They have the trendiest collection at affordable prices. They have the size info below every product so I never have any confusion regarding size. The quality is amazing and true to size. Love shein.
I received the wrong item for this green dress. I need to return it for the correct one, but guess what? I am unable to select the green dress for return because it is marked as "non refundable". I get it, but It's the wrong item. Now trying to find a phone number to call customer service was awful. They don't offer one. Plus, the customer service chat is all automatic responses. It is my first and will be my last ordering from SHEIN!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
This place is terrible. I ordered 114$ worth of clothing 15 days ago and I've been emailing them and using the "live" chat (You basically just write down your email and your message and they "get back to you" - still haven't heard from them after a week, great live chat!) but I still haven't heard anything back. I'm not even sure if the merchandise they show online actually exist. DO NOT SHOP FROM HERE! They will drive you insane. I will try to get my money back from PayPal.
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Because the reason of time difference, customer service can't reply you at once. Hope you can kindly understand this.
Your items really have been shipped. The tracking number is 1139059670. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059670&brand=DHL
The tracking history shows that your items has been arrived at HONG KONG - HONG KONG on Saturday, October 11,2014.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day
I placed an order over $150 and it was supposed to be free shipping according to the app, it comes to my door and they are telling me to pay $35 extra for shipping! If you say it's going to be free shipping, stick to your word! Will not be ordering from them again!
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered two summer dresses from sheinside.com and I love them. They fit me perfectly. The sizing is about the same as most other stores so it made it easy to order online and know it would fit properly. The dresses are both great quality and look like high quality boutique items. You would never know I paid so little for them. Both dresses are made from soft materials that feel good on my skin and flow well. The shipping was fast and I was able to track it. I plan to order again from sheinside.com
Answer: They asked me 8 times to change my review! And offered me $15 out of my over $100 that I spent as a refund. "consider it carefully" consider the fact that this company steals brands
Answer: Hi SHEIN takes about 2 to 3 weeks if your from the uk or USA and Ive order a few things from and the clothes are amazing Im from the uk but if youre from any where else it might take longer
Answer: Do not waste your money on this website, they are very disrespectful, and they do not help their customers. It was one of the worst shopping experiences ever.
Answer: It is a hit and miss. Some items are OK but others are made by them recreating clothes from other companies and the fabrics are literally table cloths of worse. It is best to look at the photos of clothing posted by the users themselves and not she inside. I wouldn't purchase anything they add themselves. Also, to let you know how long it takes. I ordered a few items on April 15th via express shipping and they still haven't shipped them. It is JUNE! So I would save your money and shop at other sites even if they're a bit more expensive.
Answer: It's better for you to check the measurements fir each
Answer: I personally have only ever purchased off of their website. I got my clothes in a good period of time and sure some of the clothes didn't fit the way I needed them too but that's the risk you take buying online without trying something on. I found the clothes to be a good quality. I would compare the quality of items I received to be similar to that of like forever 21 or urban planet. No where is going to be perfect and you have to use your discretion when purchasing something. Obviously you're not going to get this intricate beautifully crafted A+++ quality item for like $13, but I would say the quality was better than I had expected given the pricing.
Answer: My order took four to five weeks. The clothes weren't at all how they looked online either.
Answer: Whatever you do, don't order anything from this site. The shipping took 3 weeks, even after I had paid for express shipping. Further, the items are SO CHEAP, and their return policy is so terrible, that I literally threw items out... Don't think anyone at a thrift store would even want them.
Answer: Takes AGES to come and the quality and sizing is very poor.
Answer: Yes, no phone no., bad reviews will get their attention immediately. Worst online shopping experience ever.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️