I returned 5 items due to wrong size the same day I reordered correct size been fighting for 2 months to get refund I just go in circles trying to get refund back cant ever talk to anyone their customer service is horrible they don't try to help their customers at all

Cheaply made Chinese Hong Kong garbage made dresses that dont match the photo and dont fit propely cheap materials, rude greedy people selling them.

I love the range of style that Shein offers to the customer, but I think that they have lots of problems with accuracy about how the clothes really are(usually they're super 'see through' and with cheap fabric), overall not a very good place to buy clothes, but the office and beauty items are very good

I adore most purchases, however will probably never purchase another workout equipment, specific dresses, or jeans before thoroughly researching.

These sequin dresses are just stunning! They are perfect for special occasions. I really love the designs and color and the quality is excellent.

My favorite online fashion clothing site. I love the versatility and all the options and variety of clothes. Prices are great. Sometimes quality of the fabric is not that good but overall I highly recommend!

I bought matress covers two weeks ago. I thought oh what a nice deal! I even gave a nice review upon receipt of the items. Believe me cheap is expensive and am now paying dearly.

After using the covers from Shein, my child got sick and has terrible rashes all over his body till now. When I went to the dermatologist, he said it was a reaction but to what? We hadn't change his food, clothes, soap or lotion but one thing! Bedding since we got "new nice ones' from Shein. So when I got home I checked them and they were just as "new and lovely". Then I held them against light! Goodness gracious me! Parasites! Bedbugs and stains. I cried so hard. I ordered and for matress covers, but Shein served me sickness and parasites in a nice cover! What a shame?! Think twice before shopping and Shein and be careful. If there was an option of negative or zero stars, that's what I would give. It pains me to give even that one star! Run for your life! Take care of your health! Shein will sell you cheap fabric as if that's not enough, bring diseases and parasites to your home.
Worst shopping experience ever!

Here is my order number Shein, should you need a verification- GSHMPP07A00HJV9

They will take your money then bs you for weeks right before they decide to tell you they cannot deliver your items. There are far toobmany sites that are a million times better than this one.

I bought 9 items for my daughter for Christmas.
My problems:
1) they didn't send me an item. I only got 8.
2) Clothes were ALL were off sized - too big and too small!
3) they don't talk to you - only chat.
4) chat can only help so much.
5) In the end I returned EVERYTHING - and they refused to give me credit for the item I never got.
6) BEWARD: The "coupon" they offered - yes, they want you to "BUY" their coupons - so I "bought" one for the order - BUT it is NOT refundable. That's how they "get" you - even if you return everything. They keep your coupon money!

Bottom line: JUST STAY AWAY FROM THINGS FROM CHINA!

I ordered a gift card for my granddaughter for Christmas and never received it! I have checked my SPAM folder everyday since I ordered the card. I have sent multiple requests through "customer service". I have NEVER heard a word from them. I tried sending an email using the address of the email I received confirming my payment... no response. I tried in vain to find a phone number to actually talk to someone... there is no such thing as far as I could find. I also had zero luck with the "chat" feature. I am very disappointed with my experience with Shein. My granddaughter is so sad, she was really looking forward to shopping on your site. I am out $200.00 and I can assure you that we will never order from this site and will do our best to make sure that no one we know ever does either.

Out of 5 dresses I ordered from SHEIN the fabric is all different. All poor quality. The seams on the items are unfinished and raveled. You have to be careful because sizing is different on each item. I can sew. I had to cut and re sew items to fit correctly. Cheap price but, cheap quality. I would not recommend. By the way I tried to return items and the app let me go so far and stopped in the return process. I could never print out a return label. Buy American made.

They are scammers. They lure customers to order. My first order arrived timely. I ordered second time in November and delivery date was supposed to be 9 December. It's 18 January and still nothing received. Orders worth more than A$130. I am very disappointed as they I wanted to give as Christmas presents but nothing arrives!

DO NOT ORDER FROM SHEIN. Unreliable and no communication to inform customers what happened to the delivery!

Wish I could leave zero stars for this. Ordered this green jumper a couple of days ago and it arrived today. As soon as I opened the package I noticed that the left sleeve is hanging off! The jumper looks like it's almost been cut with a pair of scissors and just been thrown in a bag and sent out to me! I'm disgusted that this company even thinks it's okay to send their items out in this condition. The material is extremely cheap and it appears as if it's already been worn! The item also came with no tags on which is very odd and no paperwork to show order confirmation or returns policies? Would not recommend to anyone, disgraceful quality and extremely disappointing.

I ordered my order on the 24th of November and it still hasn't arrived…. I was told it was coming in 13 days…. I haven't heard back since…. Will not be ordering again.

Be very careful ordering with us company two of my orders that I returned I never received my refund through afterpay will never order from them again

So, I was hoping these items were as cute as look online. And lots of folks call it "hit and miss". For me, it's a distinct MISS. I have ordered twenty or so items over the last 8 months or so. I gathered it all together in my closet. I have worn ONE item a couple of times. Ask your granny about cheap, double-knit polyester fabric of the 70s and her grimace will tell you all you need to know. Only this is even cheaper, thinner than that stuff of her day. Items are generally ill-fitting, cheaply made and don't fall on me like they appear in the ads. If you like surprises and are into the idea that "I'll order ten things and maybe find one I like" and only be out 50 bucks, then this is for you. Personally, I gave it a good run and am done.

Placed an order on 12/11/20. Never recieved order, still waiting as of 1/9/22. Chat with agent not good.

I ordered a good amount of clothes to gift to my nephew for Christmas since I saw they had good pricing. I paid expedited shipping which is around $13 so that I could get it here as soon as possible. They took alittle bit longer than expected to process my order but I figured I ordered with enough time that it wouldn't be a problem. Well, after they finally shipped, it seems my parcel got lost in transit. I kept reaching out to FedEx as Shein told me once they ship it's no longer their problem. Finally after a week of no movement or help from FedEx, I reached back out to SHEIN to see if I could at least be refunded so I could possibly reorder my items or buy another gift for my nephew. They asked me to give them another 7 business days to investigate what happened before I contact them again. At this point, I'm out of money, time and gifts. I tried to be patient and gave them the time they requested to look into what happened. The 7 business days have come and gone so I requested that they refund me my full amount. They told me I would not be refunded shipping which was $13 because it's not something they do. Instead they tried to give me a coupon code for free shipping which mind you, you get free shipping if you order more than $49 anyways. They are complete scammers that don't care about their customers. Do yourself the favors and shop elsewhere as they will do nothing to help you out when things go wrong.