Shapeways

Right from the start I was impressed by their service with target delivery/production dates given and subsequently matched. Delivery was marred by one of the delicate products being damaged as a result of some sort of impact whilst in transit and defeating the protective packaging. However Shapeways were immediately responsive by offering a replacement and the order was then satisfactorily completed.

I've been using shapeways for about 4ish years now and lover the variety of material options. This lets me launch products that can't be made with conventional cnc manufacturing, and to not have the dreaded MOQ.

Only downside of them is the prices, understandably these things cost to make but being in another country (Australia) the dollar difference is a killer already. So price increases means I've had to stop making certain products, as I now have to price myself out of the market.

Another thing is small imperfections in the manufacturing, they are normally quick to help getting you a fixed version, but is annoying that they let it leave in the first place.

Overall happy with them, and would suggest it to any small business.

This review is specifically talking about the level of customer support/experience I received during the planning/order process. While I found the website pretty easy to use and having a pretty good level of documentation, they are not going to be teaching you 3d modeling(understandable). I had not done 3D modeling in the past and I was ordering a single model for myself and classmates as a custom gift from my class for our teacher. William Magley helped me review my model, gave me incredibly helpful design tips throughout the process, and gave me great advice about printing material/color/finish. He was quick in response time and response quality was high. He clearly has a competent knowledge level to help potential customers. I would highly recommend this company to friends/family based on my customer service experience.
-Jake S.

I had the wrong product shipped to me so I contacted customer service to get it figured out. The very next morning I was greeted with a very pleasant email from Mitchell Jetten who was not only very polite but also efficient. I actually received an email letting me know a replacement was already being processed a couple minutes before Mitchell's email. So I'm very pleased with how quickly it was all resolved!

When there is any issue with one of my prints Shapeways always gets in touch. A real person emails me to describe the problem and is knowledgable enough to provide useful tips for how to address the issue. And when they don't have an immediate answer they get back to me within a day after talking to other teams. They seem eager to help and always friendly!

Prices have gotten more expensive, broken models in shipping more frequent but Shapeways always other provides a credit or reprint if this occurs. I have never had a rude customer service person or had to ask for a supervisor. The turn around time can be lengthy but I am not looking for a speed service. The post cleaning of parts is hit or miss. I have to clean all models before painting so this is not a deal breaker for me. I have not found a service that is cheaper that provides access to the same machines any where.

My package was lost in the mail, but the customer service was excellent. I contacted them after I couldn't track it down and they were prompt to respond helping me open an investigation with the post office and when that didn't work quickly got a replacement in the mail for me. Every product I have gotten has been great and I will be continually coming back for more.

Shapeways has been helping me with my projects since 2014. Their service has always been reliable. On the very rare occasions that there was a mishap, Shapeways was quick to remedy it.
I strongly recommend Shapeways.

Concerned about the arrival of an item I reached out to the customer service team at Shapeways. They responded in a very timely manner and promised follow up if the item didn't arrive. I apparently was unnecessarily concerned as the item arrived the next day. In any case, the timely response was much appreciated, as was the offer to follow up if the package didn't arrive. Overall, I would say very professional customer service!

I have worked with Shapeways for numerous orders recently and I have had the pleasure of working with Victoria W. Every time I contact Vicky she is quick to respond and has the answer I need, or knows who to talk to in order to get the answer. I have had no issues with this company. I would highly suggest Shapeways due to their 5 star customer service.

I picked-up a used 2-ball putter that needed a face replacement and was referred to Shapeways by the Odyssey folks.
The Shapeways website is easy to use and after verifying the dimensions of the face opening, ordered the gray version.
When it arrived, I test fitted the new face and was happily surprised that it fit like a glove with no sanding required.
I'm very satisfied with my purchase from Shapeways!

In this day and age to have no return policy is juSt ridiculous. We ordered feet for eames chairs, the description said they were flexible but they weren't, at all and they did not fit the chairs we have. They were cheap, plastic items, not worth the money they charged. Customer service had us take pictures and send in multiple emails but the response was, sorry we don't have a return policy. So now we have 28 feet that don't work. Never again!

_/\_ Thank you so much!
You guys are amazing after all. Working with many different companies,
And throughout all the Corona-restrictions and challenges most companies
Had to deal with somehow, I must say Shapeways has THE BEST customer
Service!

Many Blessings,
~. ~

When we first started working with Shapeways, we didn't have a Lefteri, but then after he became a dedicated account specialist everything became amazing. He is a doll and all of our interactions since have been a total walk in the park and I feel so fortunate every day that Lefteri is my guy!