In this day and age to have no return policy is juSt ridiculous. We ordered feet for eames chairs, the description said they were flexible but they weren't, at all and they did not fit the chairs we have. They were cheap, plastic items, not worth the money they charged. Customer service had us take pictures and send in multiple emails but the response was, sorry we don't have a return policy. So now we have 28 feet that don't work. Never again!