Shapeways

I had just bought an rc crawler, and needed some bumpers custom made, because no others would fit my body. I cad designed one up and got the perfect measurements. I didn't have a 3d printer, so I placed an order through this business, which was very simple and easy to use! After I placed my order, It shipped 12 days earlier than expected time, and had incredible print quality. I would highly recommend this site for others looking to print high quality materials, and I would also use It again!

I sent in a cancellation order immediately after ordering a ring (within minutes, late into the night when I ordered). A day later, the ring was made and I receive a response that it was too late to cancel the order and refund my money as the ring was already in production. After a dozen emails back and forth with several reps and several alternatives offered to make this right, the company's several representatives would do nothing to remedy the situation. Why even offer cancellation of an order on your website if it's not possible to cancel an order even minutes after it was placed? Truly frustrating.

Bought a lot of miniature pieces through shapeways. After receiving the products, they were heavily pitted and worn away large parts of the products. Customer support was terrible, refused to accept any problem, wouldn't reprint and check items or give refund. Why sell a product if you can't print to adequate standards? Shocking

When I realized a wrong delivery of one of the three items I ordered, I just wrote them an email and got back an answer in less then 3 minutes with a new order (with no charge) already placed.
Great job!

I wish I can give this company half a star or even 0.1 star, but it's an option.

I have been an online business customers for 20+ years. 99.9% of the companies which I have encountered problems would resolve a problem I've had...even when it's an honest mistake such as ordered a wrong part they would gladly replace for the right one, even a custom part or hard to find part.

HOWEVER, not so with this company. I ordered a wrong part and they immediately say no, sorry, we cannot help you with that. Simply please place a new order for the new part again. WTF?

Just don't expect you'll ever get a new part or exchange or anything at all if anything goes wrong with your order!

The level of service provided by Shapeways is greatly appreciated. I spent 36 years in the Military and Civilian Fire Service and understand customer service. I shall continue to be a returning customer for Shapeways products and again the service exceeds expectations.

I ordered a modification for a leatherman multitool. Less than 12 hours later I went to cancel my order and they refused, saying that it was already being made. The ship date is over a month away and I know for a fact the order hasn't even been confirmed. Pretty terrible customer service. I will never order from them again, so I hope that was worth the 40 bucks I spent.

The product was not able to be used as delivered to me. The screw hole would not accept the designated screw and the hole for the nut similarly was undersized. The designated screw was too short for their product. After enlarging the holes and sourcing a longer screw the head of it ( which was smaller than the designated screw) would not fit in the recess of their product.
Good idea but terrible design/quality control. Unless you're handy and really want this STAY AWAY!

Order a semi trailer toy for my husband that was suppose to be a decent size and truck was suppose to be blue and trailer silver. I didn't care that it was suppose to be plastic. It arrived on time box seemed to be somewhat small but I figured they put it in two sections in box and you just had to put it together. Nope I opened it and here's a small 4inch plastic thing with no wheels. I paid sixty two dollars for a piece of nothing very mad the little guy is what I got and the blue and silver is what I ordered

I spent a week with their support trying to get my N Scale designs ready for Shapeways to sell my designs. Everything was uploaded and the renders looked good and gave the green light to print. On the first order everything was taken down that my details were too thin and would not survive there manufacturing. Adding the thickness they wanted to the models would ruin the look of the model.

I was able to print these fine on my home resin printer and the details did not break during cleanup, painting or assembly. Apperatly a $150 home use resin printer and real person can outperform a larger international company on quality, durability and handling.

I ordered a 3D printed stem cap mount for my gravel bike that was supposed to hold my GPS in place. Instead I received a mount that could barely hold my GPS, and the slightest bump on the road would send my GPS flying off my bike. I contacted their support; they told me to contact the designer. So I did. I didn't hear anything from the designer, so I contacted support once again. They told me they would contact the designer themselves, but I still haven't heard a thing.

Sold a file of a ship that ended up on Shapeways. I asked to have it removed they refused even when the Mr Garry Stair admitted it was my work. Talking with them just seems like you're nothing they change their policies to whatever they want. So it's all about money to them not honor, respect and doing the right thing. This guy buys a files so called fixes it and steals it. So if you give a file to Shapeways don't be surprised if they steal it. Everyone we contacted Steve below I'll post his response - no surprise! Please stay away from Shapeways they will steal your work, files and not do the right things to fix problems. Originally I asked them to remove the files and they made me run through hoops so I did. Sat there and laughed at me the whole time - I'm posting those emails as well. Who this hurts? My family in this desperate time this project was for them, to feed them and now stolen by Shapeways.

The customer service representative, while nice, did little to solve the issue. I had problems with checking out items and ended up unintentionally ordering a previous item instead. I contacted customer support as soon as possible to ensure a response, but I suspected they would respond right as the item was in production, how convenient as my previous orders took at least 24-32 hours before they were produced.
When they did respond, they gave me a chance to refund the order, but I had to confirm my request for a cancellation a second time. However, after sending them my confirmation response, it was "too late". The only consolation I received was that I could order the item I actually wanted along with the wrong order without paying for shipping for the new item.

In the end, I wasted 20 bucks on a useless item and spent 11 dollars more than I had planned to. The people were nice but nothing was accomplished. So please keep in mind when ordering from Shapeways, remember to make sure you have the right item in your cart when in the last stages of the purchase. And remember that once an order has been placed, there are no refunds and changes.

I received some clear headlight that were to be used in a model with LED lights. One light showed up with a cloudy white mass that would not reflect light correctly. A major manufacturing error. They were extremely difficult in refunding a $12.99 part. It took numerous emails back-and-forth and over proving for them to respond to my refund request.

I use Shapeways for producing my silver, gold and platinum jewelry since 2015. I miss that days when they had sharply 9 business days production, no additional fees, shipping was provided by USPS and costed $4.99.

I'm very happy with the product quality. I never worry that I will get my designs imperfectly made. I tried other companies, and can say, Shapeways is the leader!

Customer service always was and still is caring and attentive. Maybe I'm lucky but 99% of my requests are resolved almost immediately.

I use my shops integration - this is really great thing! I'm waiting only one improvement here - I want to have opportunity to choose shipping method and production mode (standard or priority).

It pains me to think how much time and money I have wasted on this company. Problems are never solved live. There is no one to call directly about production issues and basically a general lack of consideration for projects that have a degree of complexity. Don't get me started on their packing...

Do not, absolutely do not attempt to print anything unusual with these people. Whats bizarre is that all other print-on-demand services I have used in the past were competent and participatory.

Ordered a custom pendant as an anniversary present. Unhappy with the result.
It came much larger than designed and rough with pointed edges (when it was specified to have a round polished finish).
No refund policy. No replying to emails.
No customer service.
I will say the shape and strength appears well crafted and understand some of the difficulties posed by 3D printing, but no communication with their customers is their let down.

After 3 years of ordering parts from shapeways for my business, they sent one of my orders with defect parts.
Another 10 frustrating days of emailing customer service without shapeways taking responsibility about this case, left me with very unhappy clients of mine that I needed to compensate. Including one poor guy, who ordered a wedding ring and needed to rush and find a replacement just before his wedding.
I am now checking for a substitute provider.

I've built a part and offer it to partner labs at no profit for at least 2 years. Shapeways increased the price by more than 25% in October and will not call or email me to help me understand how to either change the part or make it easier for them to print to reduce the price. I've inquired at least 3 times using their online contact tool, and I only received one canned response that described their price increase.

People built businesses, maybe foolishly, using their 3D print service, and without notice or explanation, they've increased the price so much that the business isn't possible. In my case, I will be moving as quickly as possible to a much cheaper subtractive manufacturing model as soon as possible.