Shapeways

I bought 2 window shade brackets. They wouldn't hold the shade in place because the length of the clip was too short. The company said it wasn't their fault and that I should address the problem with the designer. They offered no help whatsoever. They just kept telling me it was a design problem.

I bought these parts right from the company website. They are shown as Shade Bracket 304 Louver drape Kirsch Levolor. Anyone purchasing these items would assume that they are going to get a bracket that fits the Kirsch Levolor manufactured shade. They don't. After multiple requests for help I finally realized I was never going to get support and I spent a couple hours on the parts filing down the clips so that the shades would snap into the brackets. The 2 parts cost me $62.10 so I took great care. I needed the parts.

If I'm purchasing a part # 304 Shade Bracket from the company that's what I should receive. Would they sell a 1/4 - 20 bolt that was out of spec?

I would tread lightly before using this company. Don't assume that you are going to receive the part that you think you are buying. And don't expect that you will receive any kind of customer support after the sale.

This was my first purchase of any 3D printed parts, I am very pleased with the results and the quality of the models received is very good, I am genuinely surprised that such a complicated model can be produced by these methods, as an experienced modeller the ordered models would have taken me many hours to build, well done Shapeways

As a new customer of Shapeway products, I'm very positively impressed the very informative and timely communication from its Customer Service agent, Adela Zemcova. I look forward to many more purchases in the future! I've bought four 1:87 scale racer models but unfortunately cannot send a proof of purchase photo because I don't have a web cam.

I was really impressed by the quality of the service, the final product is sharp. Also I really like the way the website is designed, I can know in one clic the options and prices for the print of my design. Very cool. Thank you very much.

These folks talk a good game... but... I made a bracelet for my wife and it arrived broken... customer service was pleasant but no help... use at your own risk...

I've been modeling jewelry for shapeways for 4.5 years now. And I think its Ok. Yeah, I have dealt with the change of minimum requirements, printing failures, price changes etc. All my designs are on shapeways, I sell like 3 models per year on the platform, but I see shapeways as a tool for my business, and also as a business of their own. Their guidelines are good, they have always delivered quality, solved my issues etc. As a business they have to make a profit to continue working and the best way to have profits is to not produce what they belive cannot be done.

Lately I've been producing and selling my pieces localy because for me its cheaper, but Shapeways continues to have all my catalog because its free and only represents a small part of my business.

I absolutely recommend this service for the most professional level of printed products anywhere. Quick story: I had trouble with some designs that I picked up from Thingyverse because I had them resized to a smaller scale. They did in fact point out that a number of areas would be extremely thin to print and gave me a choice to print it anyways OR to resend it in after editing the models myself. Problem is that I don't work with 3D modeling and it would take me forever to figure out how to fix it all. I emailed their customer service about it and the kind folk at Shapeways made an exception for me and fixed up all the designs for me. Such great people. Emails were all sent back and forth within a day; very satisfied with their support team. Thank you again!

Poor customer support, no matter how many emails I sent. Of course, they don't list a phone number. I have lost money and customers. Poor quality material, flexible material was brittle and broke.