Shapeways

I have been working with Shapeways for about 5 years, and in general I'm very satisfied with the service, but unfortunately I need to say that, after the co-founder and CEO Peter Weijmarshausen leave the company, the things are getting visibly worst.
Some exemples are a total neglect of the marketplace, the bad relationship with the community, the disappear of the "Cancel Order" button that, IMO, is totally unacceptable, and so on.
I usually place 1-3 orders a day on Shapeways, and the stress of doing this without possibility of make any simple mistake is a painful. I had an order placed with one wrong item, I sent a message to the Service 10 minutes (yes 10 minutes) after the mistake, and the answer was that the order was already at the production and couldn't be canceled... what? So, I needed to place another correct order, my customer received two items, and I paid twice... totally ridiculous!
Usually I have a very good customer service, mainly by Christel and Lefteri that are awesome, but I have noticed a delay at the replies sometimes, something that I haven't before.
Even so, my overall concept of Shapeways is positive, I'm very grateful by them letting and helped me to have my main job today, that is develop and sell my Geek Ring Boxes.