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When there is any issue with one of my prints Shapeways always gets in touch. A real person emails me to describe the problem and is knowledgable enough to provide useful tips for how to address the issue. And when they don't have an immediate answer they get back to me within a day after talking to other teams. They seem eager to help and always friendly!
Products used:
3D printed model in sandstone
Ordered igniter for my oven. Easy to order and it arrived quickly. Was a perfect match for existing part and is working great so far.
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