Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
So the payment process and everything was nice, although they do try to push deals on you last minute when you checkout (which is common). The only thing is that the shapers do roll down which is annoying and the bra wasn't as nice as I expected. It required a lot of reworking the pad in the bra and the materials seemed cheap. Overall though, everything was comfortable like they said and it fit, so not real complaints there.
Great fit, they do the job well. Very happy with my purchase.
A good product it does roll down on me on an all day wearing I find it is quite supporting of my legs and back! Very soft to wear
Washes easily and dries well
Wonderful they fit perfectly and are exactly as described. I am very happy with items and they feel very comfortable when I am wearing them many thanks
Bought 2 Shapermint products as a Birthday gift for a friend. Had they arrived on time, it would have been a 5 Star rating.
Unfortunately the delivery time Internationally seems poor. Having said that, when they arrived she was thrilled with them! So I would recommend them, just order Very early.
I found the service efficient and the garment fitted perfectly in the size I ordered. The fabric and fit are comfortable, although the "stay up" feature is not quite perfect. Delivery to Australia was a little slower than expected but that all seemed to be from this end.
Didn't like the 3bras I ordered, almost impossible to return! Company Just wanting sizing or exchange. I gave up trying! The hooks in back are on some kind of plastic ridge around lower side very uncomfortable!
I had a problem which was sorted out with no quibbling - very happy with that.
Fit and sculpts tummy area perfectly. I was skeptical about the ads so I hesitated to buy it for months until I purchased it in October 2019 and I was happy with my purchase and already looking into other products that they offer.
I ALSO HAVE NOT RECEIVED MY WHOLE ORDER (Order #SM*******)
I HAVE SENT6 E-MAILS, LEFT 3 V-MAILS, TEXT AT LEAST 6 TIMES. NO RESPONSE TO ME AT ALL. AFARID IF I SEND BACK WHAT I RECEIVED, THEY WILL DEDUCT THE PRICE OF THE BRA NOT RECEIVED. WELL, I NEVER GOT THE WHITE BRA. PAID OVER$80 FOR ITEMS. WHY CAN'T I GET A LIVE PERSON TO CARE. I WOULD SEND MY THINGS BACK BASED ON PRINCIPAL OF NOT WANTING TO DO BUSINESS WITH A COMPANY THAT IGNORES THE IMPORTANCE OF NOT RECEIVING WHAT I WORKED HARD TO BUY. EITHER WAY, I WILL PRPBABLY NEVER GET THE WHITE BRA. DAMN, I AM SO DISAPPOINTED IN THIS COMPANY.
We're so sorry to hear about your disappointment, Teri.We will surely look into your order and assist you further. Please send us a message via our Facebook page with your order details, or you can chat with us on our website. Thank you.
Don't waste your money did absolutely nothing worst thing I have ever brought it is now going to sit in the back of my draw
Oh no. So sorry to hear about this, Joanne. We'd love to know more about your experience and help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Didn't fit well, top rolled down, accentuated my bulges instead in minimizing them
Oh no. Sorry to hear about this. That should not happen, Crystal. Let us assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I was told I would get a free pair of panties. When I went to messenger to place the order I was told to order w PayPal. If I did t have a paypal Acct I was told to order on Amazon and I would be reimbursed. When I told them I did that they told me I could NOT do that... not cool! Not cool at all! I'm on disability retirement and have to watch my spending very closely. So all the other great thing the company does can be completely ruin w these types of actions. Thoroughly disgusted.
Hi there, Michelle. We can totally understand the frustration, and we're so sorry. We will surely look into this and help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
All the reviews I read before I bought my shapewear said the top didn't roll down, that it was different than other shapewear because it has silicone at the top to keep it in place. Well it stayed up for 5 minutes then it rolled down. It works but that's super annoying.
Oh no. That should not happen if the size is right, Cristal. We're you able to get your measurements and checked out the size chart? Don't worry because we're here to help. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I got my shapermint shorts but was to small so I'm getting bigger size. Awesome customer service she was so helpful and she shorted it for me, keep up the awesome work team.
Extremely comfortable. Didn't remember the underwear was even on. Will definitely recommend these products
Very comfortable, great material. It actually does start to roll down through time. I have not really wore all day yet to test it out but for the time that I did wear it was comfortable.
While the shape ware does what it is suppose to, the actually fabric that functions as the shape ware isn't long enough for my body. If I move it down so it is, the grip part doesn't stick to my body and just rolls down. If the top is sticking properly, then the bottom slides up and i have to keep tugging it down, which then loosens the top grip and it might roll down.
So sorry to hear about this, Melissa. Let us help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I PLACED AN ORDER (MY 1ST ORDER AND THE LAST). IT WAS SUPPOSE TO BE A FREE SHIPPING PROMO. WHEN I PLACED THE ORDER, THAT BOX DIDN'T COME UP AND I WAS CHARGED $6.95. I EMAILED, TEXTED, TRIED TO CALL TO HAVE THIS RECTIFIED. COULDN'T REACH THEM BY PHONE AND MY EMAILS AND TEXTS WENT UNANSWERED. SO, THAT SHOWS ME THAT EITHER THEY DON'T HAVE GOOD BUSINESS PRACTICES OR THAT THEY JUST DON'T CARE. WHICH ONE IS IT? SO FOR THAT, I WILL NEVER ORDER FROM THEM AGAIN.
Oh no. So sorry to hear that you weren't able to use the Free shipping, Shirlene. That's kind of unusual because there's always a place for you enter it, on both mobile and computer. Don't you worry because we're here to help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry to hear that you weren't happy with your purchase, Marcia. Please know that we are here to help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.