Shapermint sent me products that aren't as advertised, and then did their best to make returning them impossible.

The reasons for the return are that the products are defective. The camis are see-through, despite not being see-through in product pictures. The bodysuit rolls up on the legs, despite being advertised as being made to avoid rolling up or down; I can clearly see there actually isn't a sticky strip or any boning to prevent rolling.

I went through Shapermint's online system to make returns, but their system malfunctioned, and my effort there was wasted. So I opened the chat feature so a real person could help me.

I shared that I live in a rural area, and making a return was going to be very difficult for me. For starters, I have no access to a printer to print a return label, and would need to travel at least an hour (& pay for parking) at a library to use their printer.

I shared that the nearest post office was an hour away; while there is a drop box near me, there is not a staffed post office, and the closest staffed office has limited hours, meaning I have to take PTO from work to make the trip for the return.

I asked many times for Shapermint to mail me a return label so I could use my local drop box and avoid all of these issues. I was denied.

Instead, Shapermint assured me that the post office an hour away would be able to print my return label for me, saving me the trip to the library printer; I just had to show them a QR code for them to scan to do so. Shapermint lied; after a long drive and waiting in line, the postal workers told me that they do not print labels.

I've used an hour of precious PTO for a wasted trip, on the guidance of Shapermint. I wasted more in time, gas money, and PTO than the products I wish to return are actually worth. And I'm still facing the prospect of spending considerable hours, and more PTO, to complete the return.

I am disappointed with the lack of customer service. I am not hopeful that Shapermint will mail me a return label. I feel scammed at this point.

Since Shapermint solicits reviews, I left two very accurate reviews of the poorly made products on Shapermint's website. Those reviews have disappeared from Shapermint's site; only the very positive, glowing reviews appear. I expect this is true for others' reviews as well, and that Shapermint practices deleting reviews that are not favorable. I feel deceived, as the favorable reviews were a deciding factor for me to shop with Shapermint.

I filed a complaint with the BBB, and in doing so, discovered that Shapermint is not accredited with the Better Business Bureau. I also learned that Shapermint is actually based in Uruguay, even though it names New York on its website. This means US citizens have little to no recourse when Shapermint sends products that are defective, and then follows up with ineffective and dishonest customer support.

SCAM / Don't order from this site / Ticket ID: ******* / Order RPD-1-SM******* - 17OCT22 / Refund Requested - 02DEC22 / Tracking# ****************************

The worst experience I've ever had when it comes to buying online. On May 10/22 I made my purchase, I never received anything (tracking number in US: *********************) and # order: SM *******, and after contacting them many times through the web chat, they made fun of me saying they would send me the products and of course, nothing. A total lack of respect, I lost almost $70. I don't recommend Shapermint to anyone ever!

I had never had such a terrible online shopping experience before. I have ordered 4 items on the Shapermint website, 2 bras and 2 tops.

The first package they sent was automatically back to the sender because they didn't fill out my unit number in the delivery. Canada Canada Post couldn't deliver it.

The second package they sent out only comes with 2 tops! Missing 2 bras. So I went to their website and asked what was going on. The live agent told me that because the 2 bras were out of stock. Usually, the website service department is supposed to notify their customer that the item they order is out of stock, not the customer find out by themselves.OK, I can accept that and totally understand, and their solution is I CAN COME BACK 2 WEEKS LATER TO ASK THE LIVE AGENT AGAIN. Not they will automatically send the missing items when these items are back in stock.

And I did accept the solution because I have no choice. I came back 2 weeks later and asked the live agent. Again, bad luck, the bras I ordered were still out of stock. I asked for a refund instead of keeping it back and forward. However, the agent just wants me to exchange with different styles or sizes and kindly offer me 10 credits. OK I accept it. However, I found the bras I ordered were in stock on the website! So I ask the agent, how can I know if the exchange items are in stock or not? The website is not even accurate about the item status. I don't want to do it again and again. After my questions, the agent called Ica ignored my question and left. Without any solution.

I was thinking of giving it one star for the whole experience and the unresponsible agent Ica. However, there are also responsible and good live agents that help me to address my order at the end.

The shopping experience is terrible. I simply wish that I order an item and it's out of stock, someone can send an email to notify me and send me the item automatically when it's back in stock. Or if they don't want to spend time informing me the item is out of stock, they can refund me instead of charging me and keeping me waiting for almost a month like stupid.

The product quality is good but it's too small for me, my size is us small or 2, I ordered size M for the shapermint cami, but they're too small and I can't even take it off by myself. After experiencing these missing items story, I don't even want to spend my time returning them. I would just donate it to save my time.

I ordered 2 bras and received 2 high-waisted shaper shorts!

My side boob was out of control, my cami fixed this.

I orderd black truekind in 2XL but received XXL unsread

AMAZING, GREAT FIT, GOOD COST. I WILL DEF BUY IT AGAIN.

I have so many pieces of shapewear, camisoles. Leggings, bras. Etc... they are better than Spanx.

Shipping takes FOREVER but the product is great makes me feel put together.