Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Quick response time. Great customer service. The shape wear works. I recommend to try it. Pice is a little expensive.
The product rolls over some in the back. The product is flattering, but it doesn't flatten the way it's advertised.
Excellent service when I had a problem with sizing.
Shipping was quick and prompt.
Would like the legging material to be thicker and not transparent.
It's nothing like the ads at all. Just putting it on and you slim down. It made it look good, but in reality it's not.
Hey there, Sylvia. Sorry to hear about your experience. Kindly send us a DM with your order details via FB messenger, and we'll have someone help you right away. You probably just need different shapewear with a high compression level.
Excellent service, product and price! Would definitely order again and recommend to family and friends.
Delivery was quick, I love Shapermint as you look after us curvy larger women, you make underwear that is very comfortable and makes us look that bit better when wearing a nice dress or even in jeans.
Very happy with my empetur panties. In my last order I requested another brand and found they were too tight so I've sent them back requesting replacements. Now I'm looking forward to receiving them. Thank you. Rhonda
The 3x I ordered did not shape me at all. I was hoping to get a smooth look around my waist like the ad and it was useless.
Yes the tummy hiding technology works but the thigh portions of it are a little long for a short dress
Thank you for your feedback, Catherine. We appreciate that and we're sorry for the slight issue. Would you consider that shaper panty instead? Send us a DM through our FB account, and one of our associates will surely help you.
Ok. No product will make you thin'. Ive tried three different shapers. The boy shorts ride up The empetua fits nicely. The longer shorts' are great for cold days under a dress EXCEPT it takes an act of congress to get them up and down. Don't wait til last minute to use toilet! Customer service is great - when you're buying. And my oh my do they have great marketing! Lotsa hype. The quality was not good. Crotch ripped. No. Im not interested in trying to replace. Have read what others say. I would say these are par with other shapers I have tried. Everything has pros and cons. Just a matter of where you want to spend your money. I made this choice, but I will not be buying another Shapermint.
We're sorry to hear about that, Hodgepodge I. Thank you and we appreciate your honest feedback, we hope there is something we can do to make it up to you. Let us know if there is anything else we can help you. We're still hoping to see you again soon.
I despise shopping for under garments and I refuse to spend ridiculous amounts of money on a single garment that won't fit well and cannot be returned. For the price of one piece in a store I got three here. I figured I'd have to try out and fight for the return policy to be enforced... but they fit! I have a bad back, and the compression garment I should wear is $300. For less than $50 the piece I bought here expectantly worked just as well. Thank You. I've since purchased another order this time tights, that are on their way:-)
I love they make me feel
I've lost weight so it helps hold that extra skin in. I highly doubt these. I do want to buy other items from them.
Very comfortable and it really does stay in place. I bought one earlier in the year, but I have lost weight and went for a size smaller this time.
It didn't fit as snug as I seen the women on T. V. My stomach is as soft as theirs. Maybe need to go down a size.
Sorry to hear that the compression didn't work as expected, Antonia. Let us help you out. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Fit well the first time I wore it. Did not roll or slide. The smooth fit looked really nice under my clothes
Happy with purchase. Easy to wear, no digging or discomfort.
Overall, the shaper works well. I had trouble with the band at the top rolling.
Hi there, Janet. Thanks for letting us know about your experience. The band at the top shouldn't roll. Let us assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Not firm enough. Was smoothing but not very firm afraid the smaller size would have been too small because I am not size 12 - 14
Hey there, Olivia. Sorry to hear about that. Would you consider trying different shapewear with a much higher compression level? Send us a private message with your order details through our FB account, and we'll take care of that for you.
Wrong size, exchanged. Then I was sent wrong color. Waiting for phone call. Hopefully I'll get the correct size and color this time.
Sorry about that, Gayle. We can take care of that for you. Would you mind sending us a private message with your order details, so we can check the status of the exchange? We hope to hear from you soon.
I love the way it fit my body like no other. It's very comfortable and you can wear it under anything. I love the way it don't roll down when you sit down are bend down are over.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry to hear about that, Stacy. You just probably need a higher compression level. Send us a private message with your order details, and we'll have someone help you right away.