Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I really like the feel of my leggings and they look nice but the top rolls down Frequently. I'm not sure if it is because I am short so I do not wear them outside my own house :(
I was very disappointed with these they don't work. On the adverts the ladies look much slimmer. I am very big but I am solid I don't have any soft fat like the models in the advert it obviously only works for soft fat not solid
Sorry about that, R G. Would you like to try different shapewear with a higher compression level? Send us a DM via FB messenger, and we'll send someone to assist you.
It was for my mother and she really loved it. She looks great and gave her confidence (since she gained weight) now she can wear her clothes confidently. She says everything is in its place, "nice and tight"
The product fits great. I haven't used it that much yet however I gotta say this was one of the easiest online companies to deal with.
Customer service is really bad I emailed them so many times regarding my rebate and promo code they keep sending me a robot emails even you response to their email already still you received same email
Hi there, Guia. So sorry to hear that you haven't received an update about your rebate yet. We'll help you. Please send us a message via our Facebook page with your order details. Thank you.
Customer service was very helpful and fair. I was pleased. But the product was not which was too bad. I couldn't wear bra that had no adjustment for a strap that stretched out and constantly fell off shoulder.
I ordered the short shapewear but it is too long for me and has a hard time taking it off to go to the bathroom. I like the support on the shorts but not on the panty wear. Maybe they should put a slit under to make it easier for us to do our business.
Sorry to hear this about this, Toni. Let us assist you further. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Paid extra to get faster shipment... almost half the cost of the garment... and then it still came a day before I needed to wear it.
Used your measurements and garment is way too big... stretches to almost under armpits. So marginal effectiveness but very comfortable.
We can understand the frustration and we're so sorry, Gloria. Let us assist you further. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I've never had the pleasure of dealing with a company who clearly makes customer service a priority. Everyone I've dealt with so far has been exceptional. The product is amazing and will definitely reorder.
Fits as expected. Nice color choices. Great support! Very good value. Easy care. Would recommend!.
Appreciate the free item. Best shaper I have found.
I Love it. It Doesn't move at all Stays up all day and so comfortable. Great buy. Will definitely purchase from them again
I love my cami shaper. It is comfortable while giving me back my shape.
I must say that I find receiving your frequent emails a bit annoying. This is not a product that one buys frequently. One monthly email to remind us of your product would be sufficient.
My aunt wanted some shapewear and I immediately thought of this site. I checked it out and there was a bundle deal, shorts and panty set for $30, and free shipping. I ordered the bundle in small (or small/medium?) and it arrived in a week. Pretty satisfied, the only reason I gave four stars is because they sent the panty in the right size, but the shorts in medium (medium/large?). They were too big for my aunt so she gave them to me. They work just like in the ads!
It's a nice fit however the material could be a little more stretchy to go with the diverse body sizes that come with the various size ranges. Other than that I am satisfied with my purchase.
From the online order to shipping to customer service this was an excellent overall experience
They went out of their way to make sure i was pleased with my shapermint experience. Definitely an A+ experience.
I am proud to where fitted garments now, so I can give away my baggy clothes. Gave my purchase to my eldest daughter who is slightly bigger than me and my replacement is perfect.
The ShapeWear I bought is so light and fits so good on me. I would definitely refer my friends and relatives to try ShapeWear. They are the Best by Me and I'm
Very finicky!
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there, Vicki. Thank you for letting us know, it could be you need a different size. Don't worry, we can fix that. Kindly send us a DM via FB messenger, and we'll have someone help you right away.