Shapermint Reviews Summary
Shapermint has garnered a mixed reputation among its customers, with many praising the comfort and quality of its products, particularly bras and shapewear, which enhance confidence and fit well. However, significant concerns arise regarding customer service, particularly in handling order issues, returns, and communication, with many customers reporting delays and difficulties in obtaining refunds or support. The reliance on automated chat systems has also been criticized, leading to frustration among users. Overall, while product satisfaction is evident, the company's customer service approach requires improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Fits well true to size. It really flattens the fatness of the tummy. Recommendable for ladies who wants to use a dress or jeans
Simply put, opened the parcel, put on the bra and sighed a huge sigh of relief.
It fits me perfectly and is amazingly comfortable.
I bought a shape wear and the product is the best shape wear I have ever purchased. And I really love it the quality and the price also.
I watched several review videos and they all seemed really happy with the product, so I made the purchase. It came within the week of the order, but unfortunately, I bought the wrong size. I had a great experience with exchanging the product for a larger size and my customer service rep. Was very helpful. Once I was able to get it on it rolled down instantly, it did not stay up at all and I believe it is because of my apple shape. When I watched the videos again, all the models are pear-shaped with a small waist and not one was apple-shaped. A little misrepresentation on the company's part. It's not for all shapes and sizes.
I had a return & it was replaced the very same day. The response time was within the hour. Can't get any better than that when dealing out of country & different time zone.
Please supply information for exchange - does not fit properly
Hi there, Christine. We'll surely help you in processing an exchange. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
It went on smooth and felt so good. I definitely felt a difference in my clothes.
I look good but from the side I look like pregnant
I bought these because they were jean legging an i do realize its not jean material but i still would think it would be thick enough to not show my skin or panties. I will return them.
Oh no. That shouldn't be. Allow us to further assist you, Deborah. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
I like the price, since most stuff is on sale most of the time. Unfortunately, they run out of my size on some items regularly. I wish they labeled the items better so if you had ordered several styles and wanted to reorder something you really like, you could be sure what you were ordering. I returned nearly everything in this order because I reordered the wrong style bra because of their vague labeling. I also returned the tank top because it was see through and I couldn't wear it without a shirt over it. I have several styles of the bras and they are all comfortable. Some have annoying removable pads and most don't have adjustable shoulder straps which are the things that keep me from giving them higher ratings. The leggings are ok but don't hold up to the hype. The company itself is really good about exchanges and refunds.
I have been trying for 3 days to exchange 2 items. Their online exchange site is worthless! I follow the exchange prompts and nowhere does it show or allow me to choose my exchange items without purchasing them. It just proceeds as if I am purchasing new items with no allowance for exchange. I do almost all my shopping online and I have never had such non existent customer service! I have called numerous times only to be told to leave a message. No one has returned my call. I have done "live" chat only to get scripted non person responses, I have emailed and I continue to get scripted responses. It has been a continuous circle of robotic responses. I will now attempt to just return the damn items! Wish me luck!
Oh no. Sorry to hear about this, Lori. Allow us to make things easy for you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
Could not get the free shipping as promised for cyber sa! E.
Then weeks passed and no paid for item. Tried to contact them
But it was impossible to talk to an actual person. I will NEVER
Order from this company again.
So sorry to hear about your frustration, Martha. Allow us to further assist you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.
... And comfortable to wear! Effective while wearing with no rolling at waist. Breathes well... Glad I purchased 2.
Ok, here's the skinny. I ordered the wrong size & was allowed to reorder-No problem! Quick and easy. There was no jumping through hoops to reach a customer service rep. The instructions were online and very clear. Next, I gave a review of the product when it came. I was satisfied but feeling it out. And guess what? They thanked me for my review and gave me a gift! Holy Moly! Am I in 'Shapermint Heaven" or what? The deal was for me to order with the promise to be reimbursed. I kinda thought it was hacker when they sent me the message via Messenger on Facebook instead of my email address. I was to contact them back via Messenger if I had questions. I ordered the product and Amazon processed it. After a few days I wanted to make sure the gift was real so I contacted them via chat. It was a challenge to get pass the automatic chat lady so I typed "agent" "representative" and got a LIVE person to chat with. She said she'd look look into why I hadn't received credit and that someone would get back to me. They did. Honestly, I was more relieved to know that the offer was real & not spam than I was to receive the gift... whew! Afterwards, Patricia contacted me a few days later to confirm that their offer to me would be processed. As promised they came through! The customer service ppl I spoke to via chat were AWESOME! I really felt their peacefulness and care in addition to the ease of ordering. I've been scammed before so I was on alert and now relieved... ahhh. I am pleased with my products and I will order again! Thank you all at Shapermint for the gift, for being REAL and for your excellent customer service :)
Shapermint is the bomb! This is not my first order, and it is definitely not my last! I want more... I have almost enough of the Empressa High Wasted Leggings to wear every day of the week!
I Love my Shapermint so much I must have 5 now and brought my sister one and she Love it. I've been telling All I know.
Keep up the Good work!
I I tried to help centre online. I couldn't make them understand what my problem was. I tried calling the number listed, and all I got was That customer service was helping other customers at this time. Tried several more times using this method same outcome. I then proceeded to email, and all I got, Was an automated Message back. It would've been nice to be able to speak with a person. Sorry about the bad review, but this was very frustrating... all I wanted to do was an exchange and now it's too late as my 30 days are up. You don't make it easy for people out side of the USA
Sorry to hear that, Janis. Don't worry, we can make an exception for that. Please send us a DM via FB messenger with your order details, and we'll have someone help you right away.
I like it because it helps smooth out your rolls into a smooth curve instead of an ugly and embarrassing muffin top. That means a lot to me!
From the business
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there, Laurie. Thanks for sharing your experience and we're so sorry to hear that your shapewear rolls down. Maybe a different style or brand would better fit your body type. Let us help you. Please send us a message via our Facebook page, or email us at hello@shapermint.com with your order details. Thank you.