• HisRoom

HisRoom

Overview

HisRoom has a rating of 3.92 stars from 754 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality, and fast delivery. HisRoom ranks 3rd among Underwear sites.

  • Service
    70
  • Value
    64
  • Shipping
    66
  • Quality
    365

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 57.1%
Positive
28
Neutral
2
Negative
19

Instant Feedback

6,136 reviews

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What reviewers want you to know

Positive highlights

  • Order and product are fine customer service was very good No issues Totally satisfied

Critical highlights

No critical highlights yet

How would you rate HisRoom?
Top Positive Review

“Smooth transaction”

Mark W.
3/24/24

Effortless experience. Thank you! On another note, and in my opinion, your "Features" filter could be improved. Way too many choices. Have you thought about a "Style" filter for brief, bikini, boxer, trunk, boxer brief, thong, etc.? Other underwear sites that I use are easier and quicker in terms of setting filters.

Top Critical Review

“Bad service”

Steve G.
3/12/24

Received my order which should have been to sets of underwear. However there was just in package inside. I immediately called but the wait time was insane so I emailed the customer service link. Heard nothing. Repeated this procedure 4 times over 2 weeks until k was credited for half the order. Terrible

Reviews (754)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (86)
Thumbnail of user tellyleanwwgx
11 reviews
2 helpful votes
April 3rd, 2024

I'm very impressed with how quickly my products came to me and the quality of the clothes.
I would certainly recommend.

Thumbnail of user steveg2305
1 review
0 helpful votes
March 12th, 2024
Verified purchase

Received my order which should have been to sets of underwear. However there was just in package inside. I immediately called but the wait time was insane so I emailed the customer service link. Heard nothing. Repeated this procedure 4 times over 2 weeks until k was credited for half the order. Terrible

Thumbnail of user jima839
1 review
0 helpful votes
January 30th, 2021
Verified purchase
• Updated review

Easy

Reason I chose this business:

Style of jock and price

Reason I chose this product:

Can't find them anywhere else.

Value
Shipping
Quality
Easy to order for a first timer
January 23rd, 2021
Verified site experience
• Previous review

Easy

Reason I chose this business:

Style of jock and price

Thumbnail of user jamesw5108
2 reviews
0 helpful votes
November 28th, 2022

Wonderful Service! Thank you for the follow up after the transaction. It really does make me believe you are concerned about future business and a good reputation rather than a "one time" sale.

Thumbnail of user hectorb99
1 review
0 helpful votes
July 27th, 2021
Verified purchase

Good quality. Fair price. Been a customer for years.

Reason I chose this business:

Prior purchases.

Quality
Thumbnail of user manuelc275
1 review
1 helpful vote
December 18th, 2021
Verified purchase

Received today items ordered 10 days ago, it appears order was processed promptly but carrier delay. For several days appeared no activity in tracking, six days later item in Texas, then sent to Georgia en route to
Alabama
From previous experience have had some trouble with size of Cottonique boxers, a medium in different models can be up to
1 inch wider at the waist

Service
Value
Shipping
Quality
Thumbnail of user williamd2264
1 review
1 helpful vote
August 6th, 2021
Verified purchase

Very happy with the whole transaction, merchandise was high quality, all on sale, web site worked well, unlike soo many others. Product arrived quickly, well packed and everything was as described. Almost all of the items were made in El Salvador which I prefer to support rather than China.
As long as quality stays high, prices are good and it all goes smoothly, what's not to like?

Reason I chose this business:

Just ran across it online.

Quality
Thumbnail of user beckyh271
1 review
0 helpful votes
November 4th, 2021
Verified purchase

Quick, easy, simple process. Great place for online shopping.

Thumbnail of user georgem1970
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I was extremely pleased with the rapid processing and brilliant pricing of my order of Lucky Brand shirts. Highly recommended HisRoom. Thank you.

Thumbnail of user christinejblock
1 review
0 helpful votes
December 15th, 2023

This company does not appear to be a real company. They charged my card and then I started receiving suspicious emails from them to provide my billing and shipping address in order for my order to be processed. My response bounced, so I tried their contact form on the website, which also bounced. I then DM'd their Instagram and got a canned auto response that their account isn't monitored. I finally realized the order number in the emails I got doesn't even match the confirmation email order number. I eventually called me credit card company to report as fraud. Something strange is going on with this website, beware.

Thumbnail of user manim22
1 review
0 helpful votes
August 1st, 2021
Verified purchase

Spent nearly 2 years trying to find Nike's jockstraps. They are some of the best out there. I was able to finally track this company down to get ahold of them. The check out & delivery went very smooth as i purchased with them thru the eBay & Walmart app. I received both packages 3 days early. So if you see something you want. GET IT. It'll be gone by time you come back. I had to find out the hard way lol But im happy & satisfied with my purchased with HerRoom & HisRoom.

Service
Value
Shipping
Quality
Thumbnail of user gaila223
1 review
0 helpful votes
December 24th, 2021
Verified purchase

Fast efficient and good product they were a gift for my husband and he was very pleased with them. The pajamas appear to be made of good material and should wash very well.

Thumbnail of user robertf4039
1 review
0 helpful votes
February 25th, 2024
Verified purchase
• Updated review

Hisroom consistently provides a great online shopping experience. They consistently have the best selection and prices on men's thongs.

Hisroom is great
April 7th, 2020
Verified site experience
• Previous review

Hisroom is awesome! They have a wide variety of men's thongs!

Reason I chose this business:

Past customer

Thumbnail of user philipb506
2 reviews
0 helpful votes
March 13th, 2024
Verified purchase

The socks are not Seattle and cotton. I've had them before I'm very sauce and I didn't pay that much. I want my money back.

Thumbnail of user sovierb1
5 reviews
0 helpful votes
November 30th, 2021

This online store has amazed me a lot. I was in search for new jeans, but I understood that I must look stylish. Everything that is being sold in offline stores doesn't sit a lot, so i have decided to visit this online store. The assortment here is awesome and it required up to couple of hours for me to find the best jeans. Actually, everything was good and I ordered new pair here. The staff here turned to be very responsive and polite. I'm grateful to them that they have explained all the details concerning shipping.

Thumbnail of user connerz
1 review
0 helpful votes
February 14th, 2022
Verified purchase

Great product and experience. I'll definitely order from you guys again soon

Quality
Thumbnail of user josephiney20
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I ordered 3 pairs of mens pajamas and heard nothing for several weeks. When I inquired about the status of the order, was told it was a wrong address. Checked. Address right. Already billed and paid, but according to my husband it was billed to HERroom. He stopped payment.

Thumbnail of user markm6187
1 review
0 helpful votes
March 4th, 2024
Verified purchase
• Updated review

I dont know what happened but it took 2 months to get the socks. They did let me know that there was a shipping delay. The product that came was the exact product I ordered and I thank them for that. Its hard to find a place that carries stuff that other stores discontinue and are really the perfect thing. Just glad I got what I needed and again, they communicated the entire time. I did not have to call them or anything.

Nice
November 30th, 2023
Verified site experience
• Previous review

Quick and easy

Reason I chose this business:

You had what I needed in stock. Amazing!

Thumbnail of user rickv151
1 review
0 helpful votes
August 16th, 2021
Verified purchase

More than once I've bought something that didn't fit, and had to rebuy the next size or two larger. If you guys could implement some sort of rating system for sizing, or reviews period, that'd help people. For example I bought a new swimsuit from a brand I buy a lot of so I'm pretty safe on sizing, and for some reason this one piece ran really small. At $50/ea it's a huge waste of money for something that I now have to sell on Ebay to recoup the cost.

Thumbnail of user miker2308
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

Took months and when I called, suddenly the order was delivered. Won't order anything from them again.

Thumbnail of user chasel47
1 review
0 helpful votes
December 28th, 2021
Verified purchase

I hate compression lined shorts…they tend to hold the stink even after washing, bunch up under my shorts and most of all don't offer support, just an extra layer pressing my junk against my leg. These are the reason I go with a jock strap every time under my workout gear (lifting or running). The Nike jock gives me the right level of support with a very comfortable (soft) material…like your boys are being held by clouds. The support prevents my boys from hitting my legs or getting stuck as I develop a sweat. I also like the wide leg-straps, keeps everything in place that a gym rat would want. So, if you're new to a jock strap, give these Nike ones a try…you'll never go back to wearing compression shorts under your shorts I promise.

Service
Value
Shipping
Quality
Thumbnail of user johnh5922
3 reviews
0 helpful votes
November 15th, 2021

Eine sehr große Auswahl an Kleidung, vernünftige Preise, die Website ist sehr benutzerfreundlich, mir hat alles gefallen

Thumbnail of user dennism2380
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Luckily I was looking for a specific item and His Room not only had a great price but even an extra discount that actually paid most of the shipping cost.

Thumbnail of user andream1174
1 review
0 helpful votes
February 18th, 2022
Verified purchase

Good. Easy to maneuver website. Quality product. Quick response to customer service inquiry.

Good

Reason I chose this business:

Availability of product.

Service
Quality
Thumbnail of user bens1465
1 review
0 helpful votes
April 12th, 2024
Verified purchase

Amazing quality and they look and feel awesome to wear. Turning myself on just cleaning the house wearing them.
Pouch is spot on and I don't have to fold my 🐓 into a pretzel to keep it in there.
Highly recommended. Will be buying again.

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From the business

Company Representative

Thumbnail of user hanc7
Randy C.
Typically responds within 2 days

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