Overview
HisRoom has a rating of 4 stars from 931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
Instant Feedback
I received most of my order in a timely manner. One item is on back order and is scheduled to be sent out in about a month. I wish HisRoom's descriptions of all men's underwear and swimsuits would specify whether the pouch or front is doubled or single ply. This is really useful information.
I pre-ordered an item with an expected delivery date only two weeks later. I said "sure, why not"... I got four notifications over the next two weeks saying the delivery date would be delayed a another week, and another, and another. It wasn't even easy to cancel. Had to contact their customer service. Terrible experience from a terrible company.
Ordered men's flannel PJ top. Item shipped was a cotton PJ top, but not Flannel. Called customer Svc to return top, requesting paid return shipping and request was declined. Had to pay to return shipping for merchandise that was not as described. Not ordering from here again.
Hello Susan - We confirmed with the manufacturer that the sale top you ordered is flannel. Your complaint was also posted after our 30 day return policy. We did, however, make an exception and accepted your return.
Kind Regards,
Wilma
Customer Service Manager
The robe I ordered was too large, I followed the instructions given on how to return and exchange for a smaller size, I ended up paying $15.84 at UPS in order to return and exchange. I called your company and told them to just credit my order, Ms Alicia was very courteous and assured me that my order would be credited. This was done on Feb 7 and I have yet to see my credit
Hello Joe - A refund is not issued until your item is returned. Your return arrived on Feb. 12th and a refund was issued on Feb 13th. I hope this answers your question. As for shipping charges. Your sale robe was well under our $75+ free shipping threshold. This is why the shipping was charged to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I purchased two V-neck undershirts (white) from the few options that did not seem overpriced. I would say my shopping experience was okay, although I would have been happier with a greater available selection, lower prices, and faster shipping. I have had better shopping experiences with HisRoom in the past, but several years ago; not sure whether this was just an isolated experience based on temporary conditions or if things have changed overall.
Three products ordered, listed as in stock. Two months later, finally received 2 of 3 products, with refund for 3rd product due to lack of availability. Countless number of emails to enquire about status, tracking shipment, etc. On the positive side, the customer reps all seemed very nice and responded quickly each time I contacted them.
Hello Mark - You are located in Warsaw, Poland. Our records show your items were pre-order and shipped within the time-frame promised. We also informed you immediately when our vendor was unable to source one of your items. Our records show 2 inquires from you and each was answered within 2 hours of posting. Our International Shipping partner, Global-e delivered your items. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I did not receive the order despite it was marked delivered. The customer service representative just said I need to check with the post office as it was confirmed the package is delivered and it was all "help". My question who confirmed it was left without any answer. I lost my money. I will never order from you again and will warn all my friend do not deal fit hisroom.com. It was the worst shopping experience I ever had
Hello Irina - Your order shows as delivered. We have communicated with you several times. The issue is with the delivery location which is on a busy street to a building with no mailbox. The package was therefore left at the front door of the business out in the open. Unfortunately, we cannot be held responsible for the security of the delivery location. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My son is in school to be a Nurse Practitioner and wanted a sweater that would represent the position in the hospital. He said most doctors wear this sweater. Perfect. He loved it! Thank you!
Comfortable, well-made, looks smart!
One of the products was not in stock, but the team swiftly contacted me about it and refunded that item. Everything else arrived quickly, and I'm very satisfied!
As always service was great:-
Initially not all items I ordered were in stock. I was kept up to date on availability and delivery. At no time did I have to worry or wonder about where my order was.
I've used Gold Toe socks for many years. The last few times some of the socks had premature runs. I'm afraid like everything else, the quality is not the same as older ones.
The Good—great selection of name brand merchandise at reasonable to great prices, easy order and quick delivery.
THE BAD—a horrendous return experience! Items didn't fit, it happens, requested return which was approved with UPS return label provided.
Mailed next day 12/27, delivered 1/6 (slowww) but nonetheless UPS receipt showed delivered to dock and signed for.
Despite that HisRoom claimed they never received the item and despite chats, emails and phone calls they would not relent, not provide my refund nor offer any way to resolve this.
Had to get PayPal involved in the dispute after two weeks of this nonsense before HR provided my refund.
This experience soured me on HR as a company since I followed their return procedures, used their carrier of choice and provided them with proof of delivery of the return.
It is doubtful whether I would shop with them again after this.
Hello James - We have looked into your claim. Our records show you filed a dispute 2 days after receipt of your order into our facility. Our return policy states we reserve the right to handle a return in 5 business days. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Excellent, quality selections made my choice easy. HisRoom is all about customer service, and shipped my order very quickly. Great products and great service!
We ordered slippers and they were delivered quickly. They're a very good product and the price was great.
I received the clothes that I ordered. The quality and fit are great. I look forward to ordering more items once I test these over time.
Got everything and I'm happy with my purchase. My Nike underwear are just as I ordered and look and fit fine.
The socks i ordered fit my feet just right. Though the delivery was delayed, it was well worth it for the price and quality.
Prompt delivery, comfortable, practical and good price. Overall very satisfied, would recommend with confidence.
Product was represented correctly,but firm has delivery issues. Excessive time considering other vendors. They should review.
Hello Chrtopher - You ordered "pre-order" items with delivery dates. The good news is that you will get the item. Other sites will not show an item as being available to even purchase, but we provide this feature.
Kind Regards,
Wilma
Customer Service Manager
Fast Shipping, Good Company to deal with. Thanks. Will purchase again from them, when I need more stuff.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas - We are proud of the fact that we keep our customers notified whenever a vendor changes their shipping dates to us. With a little patience, we can get you the item you are wanting.
Kind Regards,
Wilma
Customer Service Manager