Overview
HisRoom has a rating of 4 stars from 931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
Instant Feedback
I did not receive the order despite it was marked delivered. The customer service representative just said I need to check with the post office as it was confirmed the package is delivered and it was all "help". My question who confirmed it was left without any answer. I lost my money. I will never order from you again and will warn all my friend do not deal fit hisroom.com. It was the worst shopping experience I ever had
I ordered underwear for my husband because he really loved this underwear he purchased in Italy. I ordered 2 packs of three for almost
$50 a pack. I didn't care because it's a Christmas gift. A 3 pack of black said it was back ordered and would arrive the week of 1/6/2025. I email them on 1/13/2025 because I was expecting them the week before and just wanted to make sure I was still getting my underwear. Customer service for overs to tell me that "throughout my order" I was informed that the seller was going to ship it on 1/30. Don't try to ah-ha moment me when you're wrong, I don't appreciate it. Just give me an apology and a timeline. Now I won't be shopping here again.
Hello Mariga - We have reached out to you to clear up a misunderstanding with regard to your order which shipped.
Kind Regards,
Wilma
Customer Service Manager
I originally ordered 4 pairs of underwear. About $35 each. One pair (gregg homme boytoy jock) was paid for in the order. Got an email and part refund 24 hrs later. I had free shipping. I would have added a diffrent color if so. 7 days later decided to order another color and pay shipping. 24hs after the 2nd order got an email stating cancled and refunded. Online says it was in stock. So I used the website chat ti see if the other 2 colors where actually in stock even thought je website says they where. One pair of red was available. Finally got the pair some 2 weeks after my initial 130 dollar order for 4 pairs of underwear. Most likely will not order from his room again due to very bad online maintance. Don't know if what I order is actually in stock despite what the website says. Very frustrating.
Hello Eric - Your complaint with us is valid. When you placed your order, our system was not showing accurate inventory levels and also showing items that were no longer made. You ordered a quantity of an item that we did not have, and you twice ordered a discontinued item that was showing up as orderable. We have since corrected our inventory online to now be accurate. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The Good—great selection of name brand merchandise at reasonable to great prices, easy order and quick delivery.
THE BAD—a horrendous return experience! Items didn't fit, it happens, requested return which was approved with UPS return label provided.
Mailed next day 12/27, delivered 1/6 (slowww) but nonetheless UPS receipt showed delivered to dock and signed for.
Despite that HisRoom claimed they never received the item and despite chats, emails and phone calls they would not relent, not provide my refund nor offer any way to resolve this.
Had to get PayPal involved in the dispute after two weeks of this nonsense before HR provided my refund.
This experience soured me on HR as a company since I followed their return procedures, used their carrier of choice and provided them with proof of delivery of the return.
It is doubtful whether I would shop with them again after this.
Hello James - We have looked into your claim. Our records show you filed a dispute 2 days after receipt of your order into our facility. Our return policy states we reserve the right to handle a return in 5 business days. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
NO one answers your questions when sending messages.
Merchandise takes WEEKS, YES! WEEKS to arrive (3 days shy of one month! ONE MONTH! And only two notices sent the first week after ordering thAt the product will be late.
This form will not let me change to dates of "service" but order was placed Thanksgiving weekend and arrived the day before NYE.
I want to order more but now the sale is over so I am screwed.
Hello Mark - You are Canadian. Your order was shipped out the same day you placed your order. Tracking shows your order arrived in 3 weeks. Unfortunately, we have no control over the Canadian carrier that delivered your items. However, the carrier did keep you informed of the shipping status. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I've purchased other polo boxer shorts which had better fabric - maybe 2 ply, seemed thicker - and larger 2x size yours are lower rise in crotch
Hello Edward - All are products come directly from the manufacturer. Looking at your order history, the recent style you purchased is different from your past purchase. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
As always service was great:-
Initially not all items I ordered were in stock. I was kept up to date on availability and delivery. At no time did I have to worry or wonder about where my order was.
Easy to order and item arrived in a timely fashion. Was the quality I expected.
Was pleased with my order. Will order again when the time comes.
I received most of my order in a timely manner. One item is on back order and is scheduled to be sent out in about a month. I wish HisRoom's descriptions of all men's underwear and swimsuits would specify whether the pouch or front is doubled or single ply. This is really useful information.
Very Satisfied, though it is kind of rude to demand reviews
Product was represented correctly,but firm has delivery issues. Excessive time considering other vendors. They should review.
Hello Chrtopher - You ordered "pre-order" items with delivery dates. The good news is that you will get the item. Other sites will not show an item as being available to even purchase, but we provide this feature.
Kind Regards,
Wilma
Customer Service Manager
Three products ordered, listed as in stock. Two months later, finally received 2 of 3 products, with refund for 3rd product due to lack of availability. Countless number of emails to enquire about status, tracking shipment, etc. On the positive side, the customer reps all seemed very nice and responded quickly each time I contacted them.
Hello Mark - You are located in Warsaw, Poland. Our records show your items were pre-order and shipped within the time-frame promised. We also informed you immediately when our vendor was unable to source one of your items. Our records show 2 inquires from you and each was answered within 2 hours of posting. Our International Shipping partner, Global-e delivered your items. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
It was not discreet so won't be ordering from this site anymore, but the products were great!:3
Hello Robert - We feel our packaging is discreet in that both site logos are on the package. No one could tell which site you ordered from.
Kind Regards,
Wilma
Customer Service Manager
Good sale prices. Didn't have item I wanted but found good alternatives.
I am a repeat customer because the quality is good. Arrives in timely manner as well
Complete review pending full order delivery, i'm sure it will be fine
Always excellent goods supplied and fast safe shipping
Very unique pair of trunks. Albeit kinda pricey. I want to see how it holds up after a wash.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Irina - Your order shows as delivered. We have communicated with you several times. The issue is with the delivery location which is on a busy street to a building with no mailbox. The package was therefore left at the front door of the business out in the open. Unfortunately, we cannot be held responsible for the security of the delivery location. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager