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HisRoom Reviews Summary
HisRoom has a rating of 3.7 stars from 926 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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If the product is on back order and misses the ship date, then send an update with a new ship date.
I ordered then got part of my money back but then it said the order was still coming but in separate deliveries. So far I have gotten 1 item. I'm confused
Depuis plus d'1 mois toujours pas reçu ma commande
Est ce une arnaque?
Hello Abram - We have contacted you to explain your order shipped out on 12-11-24. You are an international customer. We gave you contact information with our partner Global-e who handles your shipment. Please contact them. Thank you
Kind Regards,
Wilma
Customer Service Manager
This order still hasn't been received. I've been communicating with customer service back and forth by email. Packages go in a mailbox which is locked by key. I'm hoping for delivery.
Hello Mike - Our staff has worked hard to to help you with your package. Our carrier has confirmed your package arrived on December 11th and they show delivery confirmation to your apartment building. As you can appreciate, we cannot be held accountable for the security at the ultimate delivery point.
Kind Regards,
Wilma
Customer Service Manager
My boyfriend loves these shorts! I ordered 5 pairs for him for Christmas. His last pairs lasted years! Definitely worth the money
Love the look, fit, feel of this product. Delivery slow and price high!
The color of the briefs I usually order is no longer available, and when I ordered another color for the same pair, the cut was different in the rear.
FYI, the customer service rep who took the order was very helpful
Hello Richard - The vendor has confirmed they have not changed the cut of their briefs. You are comparing 2 year-old product with new product. They will not fit the same.
Kind Regards,
Wilma
Customer Service Manager
Never received my order, with poor customer service and little updating along the way.
Have not received my order. Never received an email saying it was shipped. Order # *******
The tracking info says it was delivered but we did not receive it. Please help!
Hello Nancy - We have sent you an email stating that your order shipped out the same day, an email was sent with tracking and that your package arrived 3 weeks ago. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I had trouble placing my order, kept not letting me to continue shopping. Didn't give me discounts advertised.
I ordered and paid for two items on 11/15/2024 and through an understandable error, one of the items received was not the item ordered. I emailed the company about the error and they responded with a list of steps, including photos that needed to be accomplished before it would be advanced 'to management' for consideration. Now five emails later and two weeks later, they have refused to provide the simplest solution: send me the original item ordered and provide a prepaid return method for the item sent in error. Instead they are asking for more photos including actually opening the manufacturer's sealed packaging, which clearly shows the erroneous item number on the outside, to take a picture of the contents. Obviously that would make the item unsaleable which is an absurd request. To the company's credit, they stock hard to find European sleepwear but customer service needs further training.
Hello David - It is standard practice with websites that a claim of receiving the wrong item should include photography. As we explained to you, your dropbox claiming to contain the photographs rather than providing PDF photographs is not secure. Additionally, your items were final sale, so the request to provide photography to shore up your claim is SOP. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I got the product I wanted but it took about two months to come which seems like a lot in this day and age. I'll order again but I'll make sure I order with plenty of time to spare.
Hello Dafydd - Our records show that your pre-ordered items arrived in 5 weeks to you. We are glad you received them.
Kind Regards,
Wilma
Customer Service Manager
I have been buying from Hisroom for years now and have never had an issue. As long as you follow the rules with returns, you're fine.
I was excited to get my order but instead, I still haven't received the rest of my order, so what is going on still short two pairs of underwear got the blue pair,so where is the rest of my order,two pairs white.
What we ordered was not available and it took months for them to get in stock and fulfill our order.
Not sure what the problem was but probably will not order from them again. Was given multiple opportunities to cancel order but decided to wait it out.
Wanted the short inseam boxer to fit my prosthetic. I am a disabled veteran with above knee amputation. Want the short inseam boxer
Hello Roger - We are reaching out to you. All inseam lengths are posted on our boxers.
Kind Regards,
Wilma
Customer Service Manager
Took over a month to arrive, had extensive email correspondence with customer support to change size from S to M, which they confirmed was done. When the items finallh arrived, they were size S. I requested to send them back for the correct size and have not heard back from them. I will dispute the charge if it shows up before the correct size arrives.
Items on back-order, no updates. Would like more information on when I can expect the balance of my order.
Hello Todd - When placing your order and prior to check out, we give you order status. Your order shipped 2 days after it was placed and we provided you with an email the same day with tracking information. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lisa - We have correspondence from you on 12-11-24 to cancel your pre-ordered items and ship the one instock item. We followed your wishes and refunded your pre-order. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager