Overview
HisRoom has a rating of 4 stars from 931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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Ordered men's flannel PJ top. Item shipped was a cotton PJ top, but not Flannel. Called customer Svc to return top, requesting paid return shipping and request was declined. Had to pay to return shipping for merchandise that was not as described. Not ordering from here again.
I've used Gold Toe socks for many years. The last few times some of the socks had premature runs. I'm afraid like everything else, the quality is not the same as older ones.
One of the products was not in stock, but the team swiftly contacted me about it and refunded that item. Everything else arrived quickly, and I'm very satisfied!
Unfortunately it was delivered at open old address which I cannot physically get to as I have Parkinson's disease. So I am stuck in a quandary.
Hello Frank - Our records show you selected the address that the package arrived at. All our emails stated the address for delivery and you did not notify us of any problem. Additionally, you are now just letting us know and it was delivered 2 weeks ago. We are doing our best to help you, so are very disappointed by this review given it was not our error.
Kind Regards,
Wilma
Customer Service Manager
The socks i ordered fit my feet just right. Though the delivery was delayed, it was well worth it for the price and quality.
I have yet to receive my order and with the "confirmation" email i didn't get an option for a refund or an update on my order
I received the clothes that I ordered. The quality and fit are great. I look forward to ordering more items once I test these over time.
On time and they came packaged nicely. The best place to get yours polo shirt's or men cloths from... thank you will shop again
Fast Shipping, Good Company to deal with. Thanks. Will purchase again from them, when I need more stuff.
Got everything and I'm happy with my purchase. My Nike underwear are just as I ordered and look and fit fine.
I pre-ordered an item with an expected delivery date only two weeks later. I said "sure, why not"... I got four notifications over the next two weeks saying the delivery date would be delayed a another week, and another, and another. It wasn't even easy to cancel. Had to contact their customer service. Terrible experience from a terrible company.
Hello Thomas - We are proud of the fact that we keep our customers notified whenever a vendor changes their shipping dates to us. With a little patience, we can get you the item you are wanting.
Kind Regards,
Wilma
Customer Service Manager
My underwear arrived quickly, in great condition and I appreciate the quality. Would by from HisRoom. Again.
Prompt delivery, comfortable, practical and good price. Overall very satisfied, would recommend with confidence.
Men's purchases have lower dollar threshold for free shipping. Second thing was that you cannot combine your basket with women's purchase. And I do not need $135 worth of underwear
Tatyana - We have two distinct websites. Each has unique offerings. There are many other company's with multiple sites who have different offers and do not allow combining shopping bags from different sites. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Excellent, quality selections made my choice easy. HisRoom is all about customer service, and shipped my order very quickly. Great products and great service!
The robe I ordered was too large, I followed the instructions given on how to return and exchange for a smaller size, I ended up paying $15.84 at UPS in order to return and exchange. I called your company and told them to just credit my order, Ms Alicia was very courteous and assured me that my order would be credited. This was done on Feb 7 and I have yet to see my credit
Hello Joe - A refund is not issued until your item is returned. Your return arrived on Feb. 12th and a refund was issued on Feb 13th. I hope this answers your question. As for shipping charges. Your sale robe was well under our $75+ free shipping threshold. This is why the shipping was charged to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I purchased two V-neck undershirts (white) from the few options that did not seem overpriced. I would say my shopping experience was okay, although I would have been happier with a greater available selection, lower prices, and faster shipping. I have had better shopping experiences with HisRoom in the past, but several years ago; not sure whether this was just an isolated experience based on temporary conditions or if things have changed overall.
I did not receive the order despite it was marked delivered. The customer service representative just said I need to check with the post office as it was confirmed the package is delivered and it was all "help". My question who confirmed it was left without any answer. I lost my money. I will never order from you again and will warn all my friend do not deal fit hisroom.com. It was the worst shopping experience I ever had
Hello Irina - Your order shows as delivered. We have communicated with you several times. The issue is with the delivery location which is on a busy street to a building with no mailbox. The package was therefore left at the front door of the business out in the open. Unfortunately, we cannot be held responsible for the security of the delivery location. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
It was not discreet so won't be ordering from this site anymore, but the products were great!:3
Hello Robert - We feel our packaging is discreet in that both site logos are on the package. No one could tell which site you ordered from.
Kind Regards,
Wilma
Customer Service Manager
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan - We confirmed with the manufacturer that the sale top you ordered is flannel. Your complaint was also posted after our 30 day return policy. We did, however, make an exception and accepted your return.
Kind Regards,
Wilma
Customer Service Manager