Overview
HisRoom has a rating of 4 stars from 931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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My son is in school to be a Nurse Practitioner and wanted a sweater that would represent the position in the hospital. He said most doctors wear this sweater. Perfect. He loved it! Thank you!
Comfortable, well-made, looks smart!
Like the products but the cost is too high and shipping time is ridiculous.
Everything came as described in a timely manner. I'm pleased with my purchase
We ordered slippers and they were delivered quickly. They're a very good product and the price was great.
My 1st purchase was extremely easy, great price and I will definitely buy from them again.
One of the items in my order was mangled within the shipping envelope upon arrival, and after opening the item, I discovered the printing on the waistband was fading. I requested to return the item, but was told I would need to pay the shipping even though the item arrived in unsatisfactory condition. When I submitted a complaint, customer service requested a photo. I sent a clear photo of the faded printing on the waistband, but since the item had been opened, I could not send a photo of the mangled condition in which it arrived. After receiving no response in nearly a week after sending the photo, customer service requested several additional photos in better light, although the original photo was clear and taken in bright lighting.
I felt customer service was giving me the runaround by their slow responses and repeated requests for unnecessary additional photos. It felt like their goal was to wear me down so that I would simply give up and drop the complaint.
I've purchased from HisRoom in the past. They offer a great selection of men\s underwear. Happy with my experience and the products are as shown. I am very happy that they also delivery to Canada.
Thank you HisRoom!
Found what I was looking for at a great price. Shipping was reasonable. Will buy from again.
Before ordering, I thought that hisroom.com had a warehouse in Europe or something similar, but what happened was that a simple delivery has turned into an almost a month long affair, as I'm yet to recieve my package, although I believe it should be here in the next couple days.
I tried several times to purchase items on the website and among a couple of other things I was unable to reach a screen to actually make the purchase. Too much time spent with no results. The website needs a good IT tech to revamp the site to make it more user friendly.
I bought several items online and charged my credit card. The charge showed up on my computer (charges over a dollar always show up) and the next day a second charge for the same amount showed up and then another charge for a reduced amount showed up. While I don't recall the chronology, I believe I called His Room or sent a message and the response was someone would get back to me. I also went to the website for my credit card and there I discovered that the second charge for the order was negated with the reduced charge now in its place. Later I received a notification that one item was back ordered and would be charged when it was shipped. This should not have happened to the extent that His Room should have been aware that one of the ordered items was OOS and charged appropriately.
I ordered then got part of my money back but then it said the order was still coming but in separate deliveries. So far I have gotten 1 item. I'm confused
Hello Lisa - We have correspondence from you on 12-11-24 to cancel your pre-ordered items and ship the one instock item. We followed your wishes and refunded your pre-order. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
This order still hasn't been received. I've been communicating with customer service back and forth by email. Packages go in a mailbox which is locked by key. I'm hoping for delivery.
Hello Mike - Our staff has worked hard to to help you with your package. Our carrier has confirmed your package arrived on December 11th and they show delivery confirmation to your apartment building. As you can appreciate, we cannot be held accountable for the security at the ultimate delivery point.
Kind Regards,
Wilma
Customer Service Manager
Shorts are to small. I have one pair from another supplier exactly the same size same brand an fit perfectly. The two pair I bought are miss sized? Not happy need next size up or they are just miss fits.
Hello Dennis - We have confirmed the Champion Shorts you purchased in XL are in fact accurately sized. We do not know who the other supplier is that you are comparing with. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The color of the briefs I usually order is no longer available, and when I ordered another color for the same pair, the cut was different in the rear.
FYI, the customer service rep who took the order was very helpful
Hello Richard - The vendor has confirmed they have not changed the cut of their briefs. You are comparing 2 year-old product with new product. They will not fit the same.
Kind Regards,
Wilma
Customer Service Manager
Order # ******* dated 9/9/24 was partially shipped. Not sure if and when I will receive the other half order.
Order # ******* dates 7/26/23 last year still says processing. Will I ever receive it?
Hello Navaid - You live in Hawaii and are ordering special order items that are difficult to source. We have sent you multiple emails explaining this along with status emails. Your July and September orders have both shipped and we provided tracking. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Company sent XXL items in an XL box, then asked for proof (pictures) which were sent. Told me a refund was processed but still have not received and refuse to supply proof of the refund amount. Obviously a complete lack of quality control on the shipped items. It appears items were put in a box and tapped up.
Hello Brian - We apologize that the wrong item was put in the wrong box by the manufacturer. Our records show we sent you a free return label. Your return arrived on 9-5-24 and was refunded on the same day. We even sent you a transaction number. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My overall experience was good. Part of my order was the wrong size, but His Room covered the shipping and gave me a refund.
Purchased 5 pair of Zimerli briefs ( total around $450). Received 4 pair. They never sent 5th pair and never refunded my money
Hello Nermin - We have reviewed your order history with us. There is no order for 5 briefs. You placed 2 orders with us on different days for 2 each. We have reached out to you to clear up the confusion.
Kind Regards,
Wilma
Customer Service Manager
Satisfying experience. Need more sale items and discounts for regular customers.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Almin - I see you are an International customer living in Croatia. Please know that our warehouse is in Dallas. We shipped your order the same day you placed your order and it was passed to our International shipper, Global-e. They should be communicating with you regarding their delivery. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager