Overview
HisRoom has a rating of 4 stars from 931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
Instant Feedback
The products all fit and were as described. The quality is good other than the same garners had different tags depending on color choice. Some fabrics have a fifteenth feel that was not expected.
Disappointed my cart is not shared between hisroom and herroom. Very separate sites. Furthermore, my order took quite awhile to arrive. Otherwise, the product was as described; did not return. Appreciated the sale, and for carrying big&tall undies.
Hisroom has everything you need to dress how you feel. I always say look good, feel good and conquer the day.
The web site is very easy to get to and you have a lot of different colors to pick from and I wish that you had Mail catalogs because if you did i wouldn't love to have one and everytime i look your web site you have something that's keeps coming back for more
Bought a Patagonia vest on sale and received in time for Christmas.
I did not get my order. This is not acceptable. If you cannot deliver you should contact your customers to explain.
If the product is on back order and misses the ship date, then send an update with a new ship date.
Nice product but shipping sucks. Kept getting emails say order was coming on a certain day,never came
Finally received it
Hello Joe - Our records show you placed your order on 9-9-24 and it shipped the same day. Your tracking shows it arrived on 9-14-24. We are a bit baffled by your comment about getting additional emails from us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
His Room website was easy to navigate and find what I was looking for. Speedy delivery - great service.
So far I have received nothing.
Fifty characters? I'm a customer. Whay are you giving me a homework assignment? Trying to piss me off more?
Hello Mark - Though I don't fully understand your review, it is worth noting that you are an International customer and your order is being handled through Global-E. We will be sending you again, their information for tracking purposes. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I have been buying from Hisroom for years now and have never had an issue. As long as you follow the rules with returns, you're fine.
Purchased items for my father & loves them,np problems or issues@ all. Thank for a wonderfully made item
Orders should not take 3 weeks to process and deliver. I ordered my last purchase on 10/7/24 and expected delivery is 10/30/24. Amazon probably would have been next day and free shipping. I have still not recieved shipping notification.
Hello Jeff - We are surprised by your claim. You placed your last order with us on September 27th on a Friday night. We shipped your order on Monday the 30th and your package arrived on Oct. 5th. You have no order with us being purchased on 10-7-24. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My purchases have been for gifts. They're nice quality and my friends look great in them.
Purchased my items knowing that one item won't be instock until a certain date. After my order I got an email stating that everything had shipped except the one item that wasn't instock. Ok, no problem, that what I understood when I placed the order. Then a few minutes later I got an update email stating that all my items were not instock and wouldn't ship until a later date. Then I got another email with a tracking information. I was confused. After a few days my order showed up minus the one item that I was told was originally out of stock. Then I got another email saying that the one item that was on back order would be delayed even further. At that point I just canceled the remaining item. Ultimately, I was confused about what was coming and what was going.
Love the look, fit, feel of this product. Delivery slow and price high!
Never received my order, with poor customer service and little updating along the way.
The lightweight cotton pajamas that I ordered for my husband were just what he was looking for. In fact, we are ordering a second pair because he was so pleased with them.
His Room has the best choices around! Their ordering is flawless.
I will be ordering from them again.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Yanko - It is currently October, and this order was placed and shipped on July 25th - over 2 months ago. Our records show it was delivered and you received emails with tracking information.
Kind Regards,
Wilma
Customer Service Manager