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HisRoom Reviews Summary
HisRoom has a rating of 3.7 stars from 926 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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I've purchased from HisRoom in the past. They offer a great selection of men\s underwear. Happy with my experience and the products are as shown. I am very happy that they also delivery to Canada.
Thank you HisRoom!
Hisroom has everything you need to dress how you feel. I always say look good, feel good and conquer the day.
Product doesn't work no good waste of money doesn't not work as intended
I tried several times to purchase items on the website and among a couple of other things I was unable to reach a screen to actually make the purchase. Too much time spent with no results. The website needs a good IT tech to revamp the site to make it more user friendly.
I bought several items online and charged my credit card. The charge showed up on my computer (charges over a dollar always show up) and the next day a second charge for the same amount showed up and then another charge for a reduced amount showed up. While I don't recall the chronology, I believe I called His Room or sent a message and the response was someone would get back to me. I also went to the website for my credit card and there I discovered that the second charge for the order was negated with the reduced charge now in its place. Later I received a notification that one item was back ordered and would be charged when it was shipped. This should not have happened to the extent that His Room should have been aware that one of the ordered items was OOS and charged appropriately.
I received a defective item, and I was told my money would be refunded. After 6 weeks, and with a HisRoom employee telling me they sent the refund weeks ago, I still have not received it.
Hello Mike - We are very disappointed to receive this review given the time an effort we have spent to prove to you that your $20.80 was refunded to your AMEX card over a month ago. We have sent you every piece of documentation AMEX provides us proving you have been refunded.
Kind Regards,
Wilma
Customer Service Manager
Nice product but shipping sucks. Kept getting emails say order was coming on a certain day,never came
Finally received it
Hello Joe - Our records show you placed your order on 9-9-24 and it shipped the same day. Your tracking shows it arrived on 9-14-24. We are a bit baffled by your comment about getting additional emails from us. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Shorts are to small. I have one pair from another supplier exactly the same size same brand an fit perfectly. The two pair I bought are miss sized? Not happy need next size up or they are just miss fits.
Hello Dennis - We have confirmed the Champion Shorts you purchased in XL are in fact accurately sized. We do not know who the other supplier is that you are comparing with. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Order # ******* dated 9/9/24 was partially shipped. Not sure if and when I will receive the other half order.
Order # ******* dates 7/26/23 last year still says processing. Will I ever receive it?
Hello Navaid - You live in Hawaii and are ordering special order items that are difficult to source. We have sent you multiple emails explaining this along with status emails. Your July and September orders have both shipped and we provided tracking. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I order 2 pairs of Cotton jersey shoets the first week of September for my husband birthday... I only received one pair last week and the second one was supposed to arrived yesterday but it didn't.
VERY DISAPPOINTED
Hello Cristina - When placing your order, we showed having one in stock and one shipping the week of 10-12-24. You checked our box confirming you understood this. The shipping date has not changed adn the expected ship date is still accurate. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I did not get my order. This is not acceptable. If you cannot deliver you should contact your customers to explain.
Hello Yanko - It is currently October, and this order was placed and shipped on July 25th - over 2 months ago. Our records show it was delivered and you received emails with tracking information.
Kind Regards,
Wilma
Customer Service Manager
Shipping costs amounted to 25% of item cost and took nearly a week to arrive. It's better to just order directly from the brand website costwise and the brand ships faster as well.
Also hisroom only tells you if an item is on backorder *after* purchase, which is a bit deceitful as well.
UPDATE: hisroom.com emailed a reply to my review and asked me to change the review, which is rather shady.
Hello John - You placed a small order with us that did not reach our free shipping threshold of $60+. We shipped your order the same day you placed it. Our records show it arrive to you 4 business days later. Your pre-order status was displayed to you 4 times BEFORe your final check out. We are sorry you did not see the many notices. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Found the perfect pajama match for my husbands upcoming hospital stay.
Fast and efficient service with an excellent selection of non-allergenic products.
So far I have received nothing.
Fifty characters? I'm a customer. Whay are you giving me a homework assignment? Trying to piss me off more?
Hello Mark - Though I don't fully understand your review, it is worth noting that you are an International customer and your order is being handled through Global-E. We will be sending you again, their information for tracking purposes. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Company sent XXL items in an XL box, then asked for proof (pictures) which were sent. Told me a refund was processed but still have not received and refuse to supply proof of the refund amount. Obviously a complete lack of quality control on the shipped items. It appears items were put in a box and tapped up.
Hello Brian - We apologize that the wrong item was put in the wrong box by the manufacturer. Our records show we sent you a free return label. Your return arrived on 9-5-24 and was refunded on the same day. We even sent you a transaction number. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My overall experience was good. Part of my order was the wrong size, but His Room covered the shipping and gave me a refund.
His Room website was easy to navigate and find what I was looking for. Speedy delivery - great service.
Purchased items for my father & loves them,np problems or issues@ all. Thank for a wonderfully made item
This is a great place to shop. They have quality products and professional customer service reps
Good web site, well organized and easy to navigate. Customer service people are courteous and friendly and very easy to work with.
Recently ordered some items from this company which seemed unavailable from other lesser sellers.very pleased with my purchase will order again.throughly recommended
The products all fit and were as described. The quality is good other than the same garners had different tags depending on color choice. Some fabrics have a fifteenth feel that was not expected.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Clay - You ordered Tommy John underwear. WE are a bit baffled by your comment that the product "does not work". If you do not like their fit, they are eligible for return. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager