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HisRoom Reviews Summary
HisRoom has a rating of 3.7 stars from 926 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
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His Room has the best choices around! Their ordering is flawless.
I will be ordering from them again.
I strongly recommend this vendor to my friends. They have great comms, prompt shipping, and awesome follow up. A+++!
Order became a partial order changing the delivery date three times and the outcome of the last delivery date is yet to be a reality.
Nam myoho renge kyo
Disappointed new york city
Product delayed three times. On reception was not what i wanted. Shame on me. I was hoping for your better grade shorts.
Hello Thomas - you placed a pre-order with us for value-priced shorts in a size rarely carried by retailers. The good news is we were able to source them for you. And, we kept you fully informed of their delivery status. Your comment about a "better grade" is not possible with this price-conscious vendor. They work hard to provide the least expensive shorts on the market. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
You guys gave me the best deal on the product that I was looking for. Very much appreciated. Jesus saves!
Made a mid summer order last July and a couple of the pieces I bought were on back order. While it took an additional 3 weeks to receive the goods, the "His Room" sales team kept me well informed on the nature of the order and communicated shipping updates promptly. I never once worried about my order being memory holed.
Thanks "His Room" customer service and sales department - I'm a repeat customer and you'll likely hear from me again next summer.
Regards,
Michael in the California hinterlands
The lightweight cotton pajamas that I ordered for my husband were just what he was looking for. In fact, we are ordering a second pair because he was so pleased with them.
Quick responses to queries, quality goods, efficient international delivery.
Purchased my items knowing that one item won't be instock until a certain date. After my order I got an email stating that everything had shipped except the one item that wasn't instock. Ok, no problem, that what I understood when I placed the order. Then a few minutes later I got an update email stating that all my items were not instock and wouldn't ship until a later date. Then I got another email with a tracking information. I was confused. After a few days my order showed up minus the one item that I was told was originally out of stock. Then I got another email saying that the one item that was on back order would be delayed even further. At that point I just canceled the remaining item. Ultimately, I was confused about what was coming and what was going.
I received the wrong size I ordered large size fit and I got extra large
Hello Jaime - I have confirmed your order was for a size large. We have reached out to you to resolve your issue.
Kind Regards,
Wilma
Customer Service Manager
Ordered several packages of the Puma brand. Not a big selection of color combinations that i personally liked. Order arrived on time. Items all fit as expected.
One of the items from my order was unavailable, but I have never been refunded because I used a Klarna one time card to make the purchase, and so I guess there is no place to send the money back to? So my 16$ is just floating in the ethers.
In the bank account someplace at HisRoom that is. I really wish they would contact me about sending me a gift card or something… I would select another item. I liked my items. Nobody at customer service seems to understand the nature of the issue when k describe it to them. I had one person tell me the were working on a solution, and then crickets after that. So here I am.
Hello Tim - We are sorry for your experience. Your free gift card provided by Klarna does not allow for refunds because it was one of their promotion gift cards they were giving out to encourage new customers. We are sorry it wasn't better explained.
Kind Regards,
Wilma
Customer Service Manager
Free shipping should be with $50.+ purchase but still satisfied with product selection and good prices when a sale is on.
Hello Peter - We have the same free shipping threshold we always have had on both our sites. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Great products and good selection, but shipping is very slow
Easy to order. Delivered sooner than anticipated. Product is the right thing
Very good quality, extremely comfortable, perfect fit and looks fantastic!
I ordered underwear for my husband to take along on our cruise in April. Unfortunately the availability from the manufacturer delayed shipment. I still needed the product, so I told them I still wanted them and to send when available. I had to remind them of my order and 3 of the 4 colors were available and they sent when they could.
That being said, my husband said each color fits differently. This is due to the manufacturer not Hisroom
Hello - We appreciate your feedback. Your husband is an unusual size and ordering a style from a small company that does not make this style very often. The good news is that we are sourcing the products for you, we have sent you 5 status emails and all but one color have successfully shipped. We appreciate your patience. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Slow delivery but accurate shipment. Customer service not aware of orders or delivery information
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angelo - We are sorry to read of your review. When placing your order, we selected a "Pre-order" item that stated an estimated ship date o 8-28-24. The vendor has twice now changed that date and the current ship date is 9-7-24. We have sent you timely status emails. Your item is coming from a small boutique vendor. The good news is that we are getting you your item when no other website is willing to pre-order like we do. We are sorry you do not like this unique service we offer.
Kind Regards,
Wilma
Customer Service Manager