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SGS Reviews Summary
The company exhibits a mixed reputation, with some customers praising the ease of use of its website and the competitive pricing of its products. However, a significant number of reviews highlight serious concerns regarding customer service, including prolonged delays in order fulfillment, difficulties with returns, and inadequate support following product issues. Many customers express frustration over the lack of responsiveness from the customer service team, leading to dissatisfaction with the overall purchasing experience. This pattern suggests a need for improvement in customer communication and after-sales support to enhance customer satisfaction and loyalty.
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No issues with SGS, great service and quality products. I will certanly be using them again without hesitation.
Purchased and just fitted new SGS Tailgate struts on my Discovery3, very easy
To fit in a couple of minutes. I must add I am pretty amazed of how they are great! Not only they work perfectly but they are really strong. Wow, such a lightining tailgate opening! Better, Stronger, Faster: all I like!
Many thanks for your customer care!
Kind regards from France! I'll be back!
-Patrick-
The TJ3 is a great bit of kit. I wasn't prepared for quite how sturdy (ie heavy) it would be, Built to last that's for sure! British too...
Spot on service... thanks... will use again. Really quick dispatch and delivery using DHL. Great price too using ebay voucher. Check out their ebay page
Excellent service package arrived well packed and very quickly very impressed as a first time buyer will deal with this company again
Great service from this company from speaking to sales for advice to delivery. All arrived next day as promised.
Ordered the parts in the afternoon they the arrived in good time I paid for next day delivery they arrived as expected next day properly packed exactly what I ordered fitted perfectly.
Great service thank you Les Stone
Goods arrived quickly, and there was even a spot of grease in the end cups a great service which is some thing that is sadly lacking with a lot of firms these days.
Brilliant service from start to finish as always. Great product range at great prices! Fast delivery too!
I bought an SGS mechanics tool cart, reading the product lisiting i had all the information i needed to make a purchase key dimensions were easy to see on the page which sold it for me. I paid via paypal which was another convenience. The item arrived very quickly to my address in northern ireland (the additional postage cost was upfront and reasonable). I was very pleased with the item it has significantly improved my workflow when working around cars.
Nice and simple website.
Easy to navigate.
Top tools and got delivered when they said they would.
Milwaukee fuel impact gun
Sgs impact socket set.
Will see how good the sockets are after a few uses
Very well made items, easy to use, and very quick delivery, at an excellent price, quality product, thank you guys.
I have bought a few things from SGS, air compressor, air tools and hose etc and have been pleased with the delivery time, the products have been great for my DIY use and can't fault them i just ordered some more hose and fittings which arrived today :) . I will order more things as i need them from SGS no problem :) will need some Milwaukee items soon :)
These stands are very robust and will last for years.
They look and feel safe which is so pleasing in this time we live in- build cheep sell for lots.
SGS shipped my order in double quick time and this too is fantastic!
I was fooled a while ago on Ebay, placed an order from a british firm only to find they then placed my order with a chinise company and it took weeks. Not so with SGS.
A company to be proud of, keep it up SGS.
Cheapest Milwaukee products on the whole World Wide Web and in store! Super quick free delivery service not forgetting how well each item was packed, they accepted all payment methods inc PayPal, totally recommend street
Thank you SGS Engineering's
This is the easiest site I have used and never disappointed with the service or prices I would recommend to anyone and have done
First compressor arrived with a broken drain valve, impossible to drain tank but simple to repair... SGS wanted compressor returned... "I am very sorry to inform you that there has been a delay with the collection." DX Delivery couriers never turned up TWICE... Oh the fun of repeatedly dragging heavy re-boxed compressor up and down my driveway in December!... 3rd time lucky collection completed.
3 weeks after placing order, I'm told fault is still being investigated and no replacement/refund can occur until completed... FFS it's a £3 drain valve!
Replacement compressor arrived drenched in oil with motor pulley wheel smashed and cage mangled... Yet again, more evidential photo's requested by SGS of damage and repackaging, again me having to work around bulky box before thrice more dragging up driveway and another two "I am very sorry to inform you that there has been a delay with the collection." emails...
Long story short... From November to January, I was the best part of £300 out of pocket and not even had a sniff of a working compressor.
Doubtless DX Delivery couriers played a huge part in the damage to both compressors, (watched 'em load the 2nd return on its side, saying "pointless standing it upright, will only fall over anyway."... But SGS as the retailer is legally responsible for the condition of a parcel until it reaches its destination, and they choose to use DX the buck stops with them! In summary of my experience with SGS & DX Delivery... The definition of ABYSMAL fits perfectly, extremely bad, appalling, dreadful, awful, terrible, frightful, atrocious, disgraceful, deplorable, shameful, woeful, hopeless, lamentable, laughable.
Ended up going to Machine Mart and more than happy with new compressor, no faults, no hassle, highly recommended
After searching the web for a Tool Box Chest & Roller Cabinet, I came across this one from SGS engineering. The quality is excellent as is the build finish. I have only being using it for a couple of days but I am impressed so far and now all my tools are easy to hand and find. With it being on good quality casters it moves around without any problem. I will use SGS in the future for my equipment as there service is friendly and delivery is fast.
The 72" tool cabinet - what a fantastic buy - worth every penny. Very well boxed up and quickly delivered.
I brought 2 mechanic cabinet and and extra draw cabinet from sgs i must say i am had man to please, i was not disappointed with these item they are built to last very strongly maid and incredible priced well i give these people 5stars and would recommend to anyone thankyou SGS.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members