Seventh Avenue

I ordered a Faux Fireplace and sent it back because it was too small. I was approved for a credit account with them, however, I had to pay 109.00 down to receive it. Once returned, I inquired about my refund and they told me I'll receive it within 30 days. It's been a month and a half and they refunded me $24.22. I asked again about my refund and transferred to another department where I was on hold for over a hour. Still haven't resolved this. I'll be filing a lawsuit in small claims court because they stole from me. I do not recommend this company. Thieves

I ordered an 8x10 rug and a tall four shelved cabinet. I have had them for several months and so far they are both great. I really love the cabinet! The only issue I've had is a letter I received in the mail a couple of days ago. I sent them $40 instead of $50 one month because I simply didn't have it after bills.I get paid once a month working in our local school system. The following month I continued with the regular $50 payment. It slipped my mind from there. Yes, I needed a reminder...no, I did not need to be told my reputation is in danger and I could face unemployment from it. I am posting a pic of my letter and hope that it will help people decide if they want to purchase from here or not. As I said, the items were good, but I only bought two things. I planned to buy more after paying down what I owe, but I don't think I will now.

Had been a loyal customer of Seventh Avenue and asked to review a product. If reviews aren't positive they won't publish your review, even if the product is crap. This doesn't allow us customers to get honest reviews of products. No longer a customer.

I ordered everything from them and gave them my info, did not ask for credit but was denied. I have no presents for my family. Why? There was no problem with my account but I was told my payment record was not acceptable. I have never ordered from you before. Now I never will. This order was over $1000.

Seventh Avenue will allow you to place orders, and tell you that your items will ship, and be delivered on a certain day. Then, while you are comfortable thinking that your granchildrens gifts will arrive in time for Christmas, they are absolutely ruining your Christmas. They will not only not inform you that your orders are not on their way, but when you call them, the ridiculous automated robot system will give you very limited information stating that your orders will arrive on their scheduled dates. When you send an email, you will get the truth. Yourborders never got processed, and will not be shipping out, because they did not approve you for their illegal, high interest credit program, and you will be getting nothing. By the way, we are not sorry that you are finding out this information two days before Christmas, and your grandchildren will now be getting nothing. $#*! you Seventh Avenue, Colony Brands, and whatever other bull$#*! scams you are calling companies!

Watch out seventh Avenue will take away your credit limit and when you ask why they say oh no reason. My limit was 675. With 224. Available credit left so I tried to order some shoes just to find out they took my remaining limit. I DO NOT RECOMMEND THEM.

Insufficient customer service provides inaccurate information. Unjustifiable delays processing orders making unauthorized changes. Horrible experience would not recommend to anyone even if buying items outright!

Just noticed this worthless company has placed a fraudulent claim on my credit file. I have not done business with them. I didn't even know of them till I saw the claim. I tried to call 5 times today. Thier response is file with the FTC foe fraud. They are the fraud. Stay away from them it's company or companies are Colony Brands owns many different catalog companies, including Ashro, Montgomery Ward, The Swiss Colony, Wisconsin Cheeseman, Midnight Velvet, Ginny's, Monroe and Main, Country Door, Tender Filet, and Seventh Avenue, the latter of which is considered their flagship catalog. Colony Brands, Inc. stay away from them we need to class action sue them. They claim an amount that's not worth fighting most people pay and lose while making them richer

I ordered 4 items and spoke to a representative to confirm my order was ok and processed. I checked on my order and it was never shipped out. I called and was told I had to send money when I was on credit buy now pay later plan. Representative was very rude. I canceled my order. They will never get money from me and I'm closing my account!

Crooks! This seventh avenue appears to operate an in house "fraud department. An example scam: company buys mailing lists, then sets up fake in-house accounts using only limited mail list info like name & address, then process a fake purchase/ invoice, the "customer/victim" that never heard of them gets a bill in the mail... then either the the victim pays accidentally (ie: fake bills are usually a few hundred dollars, or victim calls in and is immediately forced into a "reporting third party identity theft" process. The ID theft forms and process are actually designed to complete their identity theft of your information. They will eventually insist you fill out their forms and disclose your social security number to them or continue to leave the account open with old and new "fake" purchases begin charged to you the victim... by the way, this company says they do not require social security number or bank info or similar in order to set up an in house credit account...

I've ordered from the Seventh Avenue skin line and I simply love the products. The new Suga Mama line is superb! My baby loves the lotion and how great the shampoo and baby oil smells. It hydrates her skin and has it so soft! I am going to stick with all products. The products also make it to you quickly and the packaging is so cute!

Ordered from catalog that said approved 400.00 credit. Order sent 03/03. Mid march got a letter stating credit turned down, please make a payment. Sent payment and check cleared bank the 31st. Called april 10th to check order status. They were saying they had to wait for payment. Would barely let me speak.when I spoke I let them know it cleared the bank two weeks ago. Was put on hold, after a few minutes she came back and found payment and it would be shipped after 24 hours. Called on the 20 and again was told they hadn't received payment yet. Again they would barely let me speak. Finally I got to say the payment cleared the bank three weeks ago. Was put on hold and when she came back on she stated they would look into why payment isn't uploaded and the order will be shipped soon

Order arrived completely smashed. Sent email to customer service, with pictures. They emailed back stating I need to call them. I call only to receive a message stating they do not take phone calls that you have to go to there website. Their customer service is horrible. Cannot believe I paid $160, just for shipping and received the item smashed. It is apparent they do not care about customer service or product. Do NOT order from this company.

Order was place in August 2021 only one item was received an 8 door cabinet which arrived broken in march 2022. I had totally forgotten about ordering anything. The other two items have never been received and I am still fighting with them because the never receive the cabinet back. I get billed monthly. I call monthly and told the same thing every time should be credited in 24 hours. If I could give them a negative star rating I would poor, poor customer service. And that is from someone who works customer service for a fortune 200 company.

Returned a fountain, didn't work right. Ordered a fireplace, was a 4 month wait so had option to cancel, I did. Then decided to buy fold out chair bed. They wanted half down because still had fountain on my statement but blames it on my credit, which is very good. Cancelled everything, planned to buy a few things, oh well… their loss.

They took my money for my order mind you it was all my Christmas gifts then my packages have never arrived I call and they keep moving the date out 3 times they did this then I'm told my order won't be sent and they're not sure how I'll receive my money back so basically I have no Christmas gifts for anyone thanks to seventh avenue!

Will never do business with them again and am taking legal action against them for calling me on a holiday, threatening me about my payment that is late because of the holiday, stating they could see my other accounts with other companies. I am looking into if the other companies are the same company using different names to get excessive interest payments from consumers for orders. I have never been late on any payments and yet the bozos of Seventh Ave decide they can violate my consumer rights... It will cost them for their ignorance.

I tried to put a rating of nothing but it is making me pick. A 1 rating is still too high for these righteous thieves. I have been a long standing line of credit with them and after all these years they started running a hard inquiry on my credit report every time I would place an order. The other day it just lowered my score 5 points and put another inquiry on me for a two year hold. This is the second inquiry since December 2020. Even worse, they do not report the account to the credit bureaus so I do not even get credit with my longevity and outstanding on time payments. When I called to have them remove the inquiry they told me I have to dispute it. However, in order to dispute an inquiry, you have to go through the company who placed it. Horribly company hurting people's credit score and not even caring. People are already struggling to make ends meet and everything in life is derived from credit. Think twice before using them!