Seventh Avenue has a rating of 1.79 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Seventh Avenue most frequently mention customer service problems. Seventh Avenue ranks 766th among Furniture sites.
No positive highlights yet
They took my money for my order mind you it was all my Christmas gifts then my packages have never arrived I call and they keep moving the date out 3 times they did this then I'm told my order won't be sent and they're not sure how I'll receive my money back so basically I have no Christmas gifts for anyone thanks to seventh avenue!
Items never arrived travking service all a con. Bought 2 bags £78 no refund no goods Absolutely vile people
Items never arrived travking service all a con. Bought 2 bags £78 no refund no goods Absolutely vile people
I ordered 4 items and spoke to a representative to confirm my order was ok and processed. I checked on my order and it was never shipped out. I called and was told I had to send money when I was on credit buy now pay later plan. Representative was very rude. I canceled my order. They will never get money from me and I'm closing my account!
Tip for consumers:
Seventh Avenue is bad business.
I ordered everything from them and gave them my info, did not ask for credit but was denied. I have no presents for my family. Why? There was no problem with my account but I was told my payment record was not acceptable. I have never ordered from you before. Now I never will. This order was over $1000.
Tip for consumers:
I will tell all my friends
Seventh Avenue will allow you to place orders, and tell you that your items will ship, and be delivered on a certain day. Then, while you are comfortable thinking that your granchildrens gifts will arrive in time for Christmas, they are absolutely ruining your Christmas. They will not only not inform you that your orders are not on their way, but when you call them, the ridiculous automated robot system will give you very limited information stating that your orders will arrive on their scheduled dates. When you send an email, you will get the truth. Yourborders never got processed, and will not be shipping out, because they did not approve you for their illegal, high interest credit program, and you will be getting nothing. By the way, we are not sorry that you are finding out this information two days before Christmas, and your grandchildren will now be getting nothing. $#*! you Seventh Avenue, Colony Brands, and whatever other bull$#*! scams you are calling companies!
They took my money for my order mind you it was all my Christmas gifts then my packages have never arrived I call and they keep moving the date out 3 times they did this then I'm told my order won't be sent and they're not sure how I'll receive my money back so basically I have no Christmas gifts for anyone thanks to seventh avenue!
Watch out seventh Avenue will take away your credit limit and when you ask why they say oh no reason. My limit was 675. With 224. Available credit left so I tried to order some shoes just to find out they took my remaining limit. I DO NOT RECOMMEND THEM.
Tip for consumers:
Nope
Products used:
All
I ordered an 8x10 rug and a tall four shelved cabinet. I have had them for several months and so far they are both great. I really love the cabinet! The only issue I've had is a letter I received in the mail a couple of days ago. I sent them $40 instead of $50 one month because I simply didn't have it after bills.I get paid once a month working in our local school system. The following month I continued with the regular $50 payment. It slipped my mind from there. Yes, I needed a reminder...no, I did not need to be told my reputation is in danger and I could face unemployment from it. I am posting a pic of my letter and hope that it will help people decide if they want to purchase from here or not. As I said, the items were good, but I only bought two things. I planned to buy more after paying down what I owe, but I don't think I will now.
Tip for consumers:
.......
Products used:
rug, cabinet
Don't order from this company because if they don't send the right thing they make you pay for the shipping to return it so you are paying twice for shipping on a order you don't get
Order arrived completely smashed. Sent email to customer service, with pictures. They emailed back stating I need to call them. I call only to receive a message stating they do not take phone calls that you have to go to there website. Their customer service is horrible. Cannot believe I paid $160, just for shipping and received the item smashed. It is apparent they do not care about customer service or product. Do NOT order from this company.
Products used:
None
Thanks for addressing my concern and issue. This was great news. My heart was in tangles thinking I would be paying for something i didnt get to enjoy but they fixed it
Products used:
Drawers, air fryer gifts
Will never do business with them again and am taking legal action against them for calling me on a holiday, threatening me about my payment that is late because of the holiday, stating they could see my other accounts with other companies. I am looking into if the other companies are the same company using different names to get excessive interest payments from consumers for orders. I have never been late on any payments and yet the bozos of Seventh Ave decide they can violate my consumer rights... It will cost them for their ignorance.
Tip for consumers:
Stay away. Beware. Dishonest business practices.
Products used:
Christmas gifts. Family said they were of poor quality, some ok,other,not good at all.
Just noticed this worthless company has placed a fraudulent claim on my credit file. I have not done business with them. I didn't even know of them till I saw the claim. I tried to call 5 times today. Thier response is file with the FTC foe fraud. They are the fraud. Stay away from them it's company or companies are Colony Brands owns many different catalog companies, including Ashro, Montgomery Ward, The Swiss Colony, Wisconsin Cheeseman, Midnight Velvet, Ginny's, Monroe and Main, Country Door, Tender Filet, and Seventh Avenue, the latter of which is considered their flagship catalog. Colony Brands, Inc. stay away from them we need to class action sue them. They claim an amount that's not worth fighting most people pay and lose while making them richer
Tip for consumers:
FRAUDULENT FRAUDULENT FRAUDULENT
Products used:
None I didn't use them to buy anything
Runaround with payment. Runaround on orders/available credit. Crappy products that do more harm than good. Expired or defective. Horrible horrible customer service. Don't shop here.
I enjoyed my purchase. The only thing was getting my purchase at a reasonable time. It took longer than I expected it would. Work on shipping.
7th. Ave. Is an great company great products, great customer service, and great prices.i give them 10+ stars.
Tip for consumers:
Great customer service
Products used:
Many items that were great prices and good condition
I placed an order on 10/21/2021 i started to get some of my items on 10/23/2021 fast shipping great service, very friendly company, kind customer service performance. Prices are very affordable and great. Would highly recommend them to anyone.
Tip for consumers:
Fast shipping, prices are great customers service people are kind and friendly. Would highly recommend them.
Products used:
House wares,clothes, toys, kitchen items.
It's been 7 weeks and many phone contacts to try and return 3 adjustable arm-style stools--that are not adjustable!
Past dealings have been ok Will call again today!
I've ordered from the Seventh Avenue skin line and I simply love the products. The new Suga Mama line is superb! My baby loves the lotion and how great the shampoo and baby oil smells. It hydrates her skin and has it so soft! I am going to stick with all products. The products also make it to you quickly and the packaging is so cute!
Products used:
Seventh Avenue skin line and Suga Mama line as well!!
I have been an active customer for last year. All payments on time and never missed a payment. Paid my account off 9/30/2022. I started Christmas ordering early. It showed that I had 480.00 credit available as of Tuesday 10/6/2022. I called and unable to see why my order was not being shipped per the customer service agent. I was told to wait until Tuesday 10/11/22 to call back. Now the account shows $0.00 available credit. Called and was told that I would have to send money order or certified check. My credit report score has declined due to working with debt management company due to unsecured high interest personal loans and for medical which is not visible due to not allowed to show any medical info about me. They did not base my credit for all payments on time and never missed. November of last year ordered 355.00 in orders and now that I paid it off on 9/30/2022 and tried to place order less than credit available and now that removed all credit I had available last week. The quality of items last year was a disappointment but I still made all my payments on time and not missed. It took this company 10 days to tell me, I no longer have any credit with them. I was a good customer and my order, my payment history were not used to determine my credit worthiness. BUYER BEWARE!
Tip for consumers:
Payments made on time and never missed. There should be a notice that regardless how you pay, your credit will be checked outside of the on time payments and payment in full. Until today, statements and system showed available credit of $480.00, now shows $0.00. Buyer Beware!
My second order was for a lift chair, which arrived promptly, new and easy for my wife to set up. It works great and I am very pleased with it! I have a slipped disc in my back or worse and it is comfortable and very helpful, thanks!
Tip for consumers:
There is both a shipping and handling charge and a separate weight charge for this item and for some others, the website wasn't quite clear on this. When I received my first statement, I called customer service and they were very polite when they explained this to me once they understood my slight confusion!
Products used:
Lift chair.
I just can't believe I sent the same car mat back four times and now that I get the fifth one and it's still unpersonalized this is so sickening and heart-wrenching all at the same time it's not even for me it's for my sister my advice don't use 7th avenue to get anything personalized cuz this is sickening
Products used:
None
I payed off a cd player than right after I payed it off. It completely quiet working
Than you sent me a new cd player the next day the replacement cd player will not play cds at all but the radio works only. Two cd players that stop working. I will pay off my dvd player but I'll never order anything from seventh avenue again. Because I even had to get a replacement dvd player. I'm just not satisfied with electronics products
Order was place in August 2021 only one item was received an 8 door cabinet which arrived broken in march 2022. I had totally forgotten about ordering anything. The other two items have never been received and I am still fighting with them because the never receive the cabinet back. I get billed monthly. I call monthly and told the same thing every time should be credited in 24 hours. If I could give them a negative star rating I would poor, poor customer service. And that is from someone who works customer service for a fortune 200 company.
Ordered a comforters set only had only 2 mos when the thing started ripping and tearing. So I sent it back the company charged me LATE FEES! On a item I didn't even HAVE! The comforter was made cheap and was GARBAGE THIN MATERIAL. I sent it back now I'm supposed to pay late fees and shipping cots for returning a product! STAY AWAY from this company they sell cheap garbage for OUTRAGEOUS PRICES! I'll never order from this DUMP again. Don't WASTE your hard earned money here. I wish i didn't have to give 1 star they don't deserve any!
Tip for consumers:
Waste of money time frustration
Products used:
Butterfly comforter set
I orderd two candel holder and rhey both came Damaged all the way around, I was really disappointed because therefore my daughter's wedding
Had been a loyal customer of Seventh Avenue and asked to review a product. If reviews aren't positive they won't publish your review, even if the product is crap. This doesn't allow us customers to get honest reviews of products. No longer a customer.
Tip for consumers:
Use only out of desperation.
Products used:
None
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