This company utilizes unethical business practices. In December, over a month ago, we followed the process provided by the account rep via phone to cancel. We sent multiple emails and in January were charged for another full year. We have made multiple attempts to contact and today when we finally received a call back, the agent laughed at us over our request for a refund. BEWARE DO NOT USE THIS COMPANY!
This company lies to trick you into paying their high dollar leads service, then refuse to refund after being called out on their BS. Basically, it does not matter what lies they tell or laws they break, if you are dumb enough to sign that contract and pay them, they own you. Beware, it auto renews after a year, and they won't refund that either! RUN! DO NOT SIGN UP FOR THIER SERVICES!
Hi Ann,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
The Annual Membership calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
It’s important to us that our members are more than satisfied and hope you will allow us to speak with you to discuss the situation, however, we were not able to locate an account using the review name that you’ve used. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I was totally unhappy with them in the first year with their program and had NO intention of renewing. UNFORTUNATELY I failed to read the fine print and they renewed my subscription without my approval. $1650 charged! They insist they are unable to refund my money. The leads they send are garbage... people that have clicked on a website but are not seriously looking to buy or sell... and more often than not the emails and/or phone numbers provided are bogus. They initially promised they'd be sending me live transfers. I received two in the past year. One of those was viable and I closed on that transaction... with a commission that was half of the annual fee. The second was someone looking to purchase a single particular property that was not even for sale and they had no interest in looking at any other property. I have spoken to several people in the company attempting to get a refund... they absolutely refuse. DO NOT SIGN UP with SET SCHEDULE unless you absolutely love throwing money away.
Hi Robin,
We value your business and regret that you were dissatisfied.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule does not make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
We reviewed your account and invoice you signed last 12/10/2021. Both Master Subscription Agreement and your docusigned invoice states that Cancellations must be received thirty (30) days prior to renewal of the Membership term. As for your auto-renewal, your written cancellation request has only been received last 01/24/2023. On 12/11/2023, your account will be a starter account, but until then, please feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement
https://www.setschedule.com/msa
I'm one of the many VICTIMS of SetSchedule! I'm in an ongoing battle with them to receive a FULL REFUND of the $2,250 I paid them for a service they know they DON'T PROVIDE! I've seen hundreds of bad reviews about this company and the CEO. SetSchedule's CEO was involved in a Ponzi scheme and conned many out of millions of dollars. Check out my attachment and do your own research on this guy. I'm not giving up until I get my money back and this guy is completely exposed for the criminal he is! Why has he been able to get away with this for so long? Because people keep giving up and don't want to fight. I'm going to fight this no matter how long it takes!
Hi, Susan. Thank you for posting a review. We’re sorry to hear that your experience was not of the quality you expected. We are currently investigating your concern and your Agent Success Consultant should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I signed in on April 3,2019 for the silver platform and leads are not as good, why. I get leads that are rental and leases only and I was told by SSchedule that for me to get extra leads on my contract that I have to service those rental/leases and I told them that my contract says buyers and sellers and not renters. I get leads that are below $200K or $300K below, my area, the price range are way above that price. I have not receive my scheduled opportunities of 4... so far no good leads... will update this later... hoping to get something good out of this...
Hi, Socorro. We are glad that you brought this to our attention! We are always looking to improve the quality of our product! If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Don’t hesitate to reach out to us at support@setschedule.com or 888-222-0011 if you have any further questions or concerns!
I signed up with this company with the solid expectation that I would be getting solid leads that were looking to buy and sell homes. Almost all of the leads I have gotten never respond to phone calls, voice mails, text messages or emails. I have spent so much time reaching out and I have been unable to convert even a single lead since I signed up June 10,2021. They have a great sales team to give you a great expectation, but once you have signed up it's terrible after the fact. They have people that reach out to you to see how things are going, but when I express my frustration and explain that I have not even gotten a single deal they only reply with "I'm sorry to hear you are having a hard time and lets set something up with 'someone else' to try and get you successful" and nothing ever happens. I have had verified leads that tend to be so low in value that I can't even find them something and there have only been a few of those. I am so pissed that I was swindled into paying such a large amount for 0 return on my investment. This is a scam and I want my money back and even then that doesn't cover all the wasted hours I have spent chasing people that don't respond, purchased months ago, or aren't even looking to buy or sell.
Hi Lauren,
We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. However, the contract states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
SetSchedule DOES NOT make any guarantees or representations as to the real estate agent’s ability to close transactions. These variables are solely in the hand of the real estate agent who represents themselves as licensed sales professionals.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I have talked to a representative. I have emailed you. You have responded to my reviews on Google. I have reported you to the Federal Trade Comission. AND YET YOU STILL INSIST ON CONTACTING ME!
Do not do business with this shady company. Beyond all the fake positive reviews (they are obviously fake and paid for, look up the other reviews the members have provided to other notoriously shady companies), they will never leave you alone once they have your contact information. Doesn't matter that you didn't give it to them. Doesn't matter that you've gone through every channel to make them stop. They still continue with a brand new phone number or representative.
I will continue to write negative reviews until you stop contacting me.
Hi Chase,
I am so sorry to see that you are under that negative impression. May I suggest that you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe.
We have spoken to our support team, sales team & management to confirm that your contact info was removed from any & all lists. You should not be contacted by any member of our company.
Again, we apologize for any inconvenience this may have caused you.
I just may say that SetSchedule is software development company of professionals that really helps other companies with their different business issues through software solutions.
Thanks so much for your positive feedback and good vibes. SetSchedule combines the latest innovation in data and artificial intelligence to gather information and turn it into qualified real estate leads delivered directly to real estate pros.
This is BY FAR the worst investment I have ever made in recent years. Customer service is dismal and they don't do ANY thing to be of any value. I just had to consider this money a wash and hope that it comes back to me in some other way. They do NOT offer any refund if you are not satisfied - this ALONE is the biggest RED FLAG.
Hi Andria,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
We request anyone considering partnership with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
Set schedule appeared to be a good opportunity with all of their promises from the start. Unfortunately, the promises have been empty. All of the leads are from sources that push leads but are of the absolute worst quality. When I explained this to my account rep, he said yes I am sorry, we are trying to open up more sources in that market for you. Then he explained he would push for more facebook, realtor.com. Leads and set phone appointments. Well, every lead I call is usually upset that numerous agents have called them and they are not sure how we got their info:-( On top of that, I did get one pre set phone appointment which I was excited to get because I thought, finally something worth working. Well, it turned out to be a couple who was absolutely bewildered why I called and said they did not set any appointment.
Now here is another rub, I have emailed and called numerous times my account rep and no return call or email except pre set emails saying schedule my monthly support call. Well, I've done that and guess what, They did not meet the appointment both times as I rushed home to make the call and make sense of why they would promise so much and deliver nothing. I am not saying any of this out of spite. It is absolutely true. I am completely shocked Set Schedule remains in business.
Hi M R.
We are sorry that your previous experience did not meet your expectations.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
We would love to assist you further with your concern however your username is not sufficient to look for your account in our system so we can review.
Please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
Good way to consolidate contacts and keep track of previous leads. Good reporting software, with a little manual effort can be a useful weekly progress reporting tool. Great Radar System
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
They send bad leads, despite their promises, and once they get your money they will send you poor leads and wont offer a refund. The good reviews on here is ALMOST CERTAINLY employees who they pay to rate highly. Please do no purchase, and go to other services.
We are sorry to hear that you were unsatisfied with an opportunity, John! You can always get a refund or a replacement for that opportunity through the app. To do that, just click on the support icon located in the top right of the opportunity and select that you were unsatisfied with the referral. From there, you can decide if you would like a refund or a replacement. I have included a video link below that walks you through the process. Please feel free to reach out to us with any further questions you have at 888-222-0011 or support@setschedule.com.
https://www.setschedule.com/profblog/how-to-get-a-refund/
I tried out Set Schedule several years ago. Saw ads saying it was SO MUCH BETTER and gave it a shot. IT WAS NOT. Not one viable lead, most were either bad contact information or if I did reach them, they had no idea why and were not looking to buy or sell. I received no leads for the last 2 months, and now, suddenly, I am receiving 8-10 leads AT A TIME - which is logistically impossible. This can only suggest somehow these leads are gathered and then distributed which makes them old and worthless. I also noted that the dollar amount suggested went from being very low $100-300k to very high $500-900k. Its a load of crap. I reached out dozens of times to 2 sales people who sold me and received NO RESPONSE from them, EVER. So tacky. I am a 20+ year seasoned agent with automated follow up for 6 months and I have seen absolutely ZERO VALUE FROM SET SCHEDULE.
I joined 10/22. Worst real estate lead generator ever. Bad leads, low $ amt, areas I did not sign up for. Terrible customer service. Stay away, beware! They lied about everything they promised.
Hi Craig,
We apologize that our service did not satisfy your expectations.
Internet leads can be frustrating for even the most seasoned real estate agents to work. It is our regret that the leads did not prosper into successful listings.
It’s important to us that our members are more than satisfied and we would like the opportunity to resolve this issue immediately, however, the review name that you used is associated with multiple accounts. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you. You can also reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
I have purchased several leads since started. Not 1of them has been a real lead.Fake numbers, no call back from set schedule after several email messages to them.Very disappointed.
I downloaded its app from our company email. Once I installed the app, I receive tons of notification of leads reminder per day. I paid for 6 leads. All fake leads except 1 lead that woman was in a hurry to tell me she is not interested to hire an agent. Not only did I wasted my valuable time to call and email these FAKE leads. I noticed whenever I take a new lead, the setschedule representative call me immediately with crappy phone signals. But it doesnt mean anything or any valuable information they provide! And it doesn't matter whatever feedback I provided them, every time I told them no one answers or reply that lead, I never heard back from them. WHAT THE HECK IS THE POINT OF CALLING YOUR CUSTOMERS?! No complaint or survey I provided in their app had ANY feedback ever. Zero. This is a $#*!TY SCAM company. All they want is your money! You will not only waste your time and money with them! STAY AWAY!
Did you buy an opportunity with a “verified” stamp? Unclaimed “verified” opportunities have been confirmed by our SetSchedule team as far as accuracy of the data supplied, and likeness of marketability. Relationships from these opportunities are started and maintained by the user. The referrals simply provide a more likely candidate to participate in a real estate transaction, and do not represent an introduction from SetSchedule to the user. If you find that a purchased opportunity did not meet the high standards expected from our platform, follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
They responded to my initial review as if they were going to do something to make things right. When I talked to someone in the phone, after sending multiple messages through the "Customer help" message on the website, I was told they rep would take care if it. Well, it's been months & they still have my $$$. After charging me for a second time, when I was promised that would not ever happen. But once they have your CC info, all bets are off. They already have standard for letters ready to rebuttals any complaints, probably because they have so many complaints for taking peoples money with false promises & never delivering. Think about it, if their service was legit, they wouldn't have to con people to get them to sign up. If they actually delivered on what they promised, agents would be beating a path to their door. Instead it's just the opposite. Agents can't cut ties soon enough, and they are still coming after you, for mire $$$. Complete criminals, there should be a class action lawsuit against these frauds!
Hi Charlotte,
It shows on our system that our colleagues are trying to reach you out. Please allow us to discuss the situation further and hopefully come up with an agreeable resolution.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
Our team have been continuously sending you emails and text messages inviting you to schedule a meeting with your Agent Success Consultant for them to address your concerns and help you with optimizing your subscription. Please do check our emails and schedule a meeting once you are ready to speak with us. You can also reach us out at 888-222-0011 or support@setschedule.com.
Had to figure out the e-mail to the CEO and started CC'ing him before anyone responded.
Please report to FTC: https://reportfraud.ftc.gov/
See original SEC documents against the CEO: https://www.mymilwaukee.realestate/setschedule
Yeah, your customer success agents now tell us we need to use the platform from anywhere between three months to a year in order to see results, interesting that no one motioned that during the initial sales call, because I would expect no one would sign up then. Compare this to other platforms that require nothing down to sign-up and consistently bring in quality leads from the get-go.
Oh and they refuse to issue a refund.
DO NOT BUY THEIR LEADS THEY ARE A WASTE OF TIME.
Hi Roman,
We apologize for having to reach out once again for this issue.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
Over a period of time, as you rate our opportunities, use our information and review our research center our technology becomes more finely attuned to your needs. In short, our opportunities get better. Our motto: Work the system. Our Users get the best results through consistent use over a long period of time. By building a pipeline of prospective customers be sure that you remain vigilant in follow through and follow up. By keeping the lines of communication open and constant you may be the agent they choose to help with their real estate transaction.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
After four months of using this platform we did not get a SINGLE tenable lead.
The last straw was when for the third time a lead did answer, they had no idea what I was talking about.
Most just don't answer.
I was scheduled for a call with one of their reps and he missed the appointment, and now just refuses to contact me (Rayn S.)
I demand our sign-up fee back as we were mislead about the quality of the leads.
Here is the information to go after SetSchedule:
I SPOKE WITH THE FBI OFFICE AND WAS TOLD THAT THIS FALLS UNDER INTERNET CRIMES COMPLAINT CENTER. FILE A COMPLAINT AT:
WWW.IC3.GOV
ALSO ATTORNEY GENERAL'S OFFICE COMPLAINT FORM:
https://www.oag.ca.gov/consumers
I spoke with the attorney generals office. The more complaints will give us traction to have them look into this company. Also, you must file in CA even if you are out of state since SetSchedule is located in CA.
Thank you for posting a review. We’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. At your earliest convenience, please reach out to us at support@setschedule.com or 888-222-0011.
I signed up with SetSchedule on January 19,2018 and purchased their "gold" membership which is supposed to provide me with 8 listing appointments within six months. After three months of calling and emailing SetSchedue to check in as to when I would have appointments scheduled for me, I finally got an appointment that SetSchedule made.
When I called to confirm the appointment, the elderly lady said she was not considering selling her house and was very upset and told me she planned on dying in her home.
I emailed SetSchedule that this was not a viable lead. They NEVER responded to my inquiries about why this elderly women was scheduled to meet me when it was clear she did not set this appointment.
SetSchedule did not meet their contract obligations with me. I signed a contract to be provided a service which did not happen. Each time I called, I was greeted by their call center which is located out of the country. They would listen to my concerns and tell me that it has been escalated and that someone would get back to me.
There is an updated article from Inman News written April 2018 about SetSchedule. I emailed the writer about my experience. He responded back that he receives at least 2 emails a week. I spoke with several other real estate agents that had the same thing happen to them who posted on Yelp.
Thinking of signing up? PLEASE call me or the other agents on this forum who can tell you our experiences. SetSchedule is not a legitimate service and they will take your money and disappear. I am a Realtor in San Jose CA.
If I could give a NEGATIVE STAR IT WOULD BE -5 STAR> This company spins a great story and will take your money upfront and then you will find out that there is a 20% referral fee. When I called to get a refund they said that they do not do refunds and It was in the fine print that I signed. Please do not fall for this company they are liars and a joke for a lead service
Hi Laura,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to investigate your feedback further.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We would also love to recommend you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
Please allow us to discuss the situation further and hopefully come up with an agreeable resolution. I already transferred your concern to one of our Agent Success Consultants. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
Membership agreement
https://www.setschedule.com/msa
Overview
SetSchedule has a rating of 1.6 stars from 559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SetSchedule most frequently mention real estate, customer service and credit card. SetSchedule ranks 16th among Scheduling sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donnie,
As per the terms of agreement with agent and associates, the Annual Gold Membership that was purchased thru signed docu-signed invoice dated January 4,2021 calls for a 1 year marketing partnership, which after that period of time either client or SetSchedule may decide to terminate the agreement.
Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
I already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home