Definitely five star service, I want to write this review and think my age it took us consultant that has been working with me diligently for three months. Allan is been nothing short of amazing...
I've used several CRM apps and like this one for keeping a task list and making quick updates to contact records. I have not had connection or operation problems with the app.
Hi James,
Thanks for your feedback. We are continuously working on adding more features to our app to make your experience better.
They promise the moon. Verified leads... real appointments. Interested potential clients... but what you get are bad names with no interest at all. Do not waste your money nor your time
Hi, Michael. We would love to assist you regarding your concern. However, we will be needing more information to get into your account. Please contact our Support team at support@setschedule.com or 888-222-0011 at your earliest convenience.
This app is very good. This gives us good leads to real estates. Great tools, thanks a lot. They always deliver project on time. 100% professional company for software and website solution.
Hi Richard,
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
My recent encounter with Set Schedule, a real estate lead generation company, left me extremely disappointed and frustrated. After considering their program for the second time and reluctantly deciding to invest upfront money, I expected a more professional and respectful experience. Unfortunately, my expectations were not met.
To make matters worse, when I expressed my dissatisfaction and declined their services, the salesperson I was speaking with displayed a shocking lack of professionalism. Instead of understanding my concerns or attempting to address them, the salesperson became defensive and impolite. They even had the audacity to tell me to never reach out or call them again, accusing me of wasting their time. Such behavior is unacceptable and reflects poorly on the company as a whole.
It is evident that Set Schedule relies on a one-minute sales pitch, hoping to entice potential customers into signing up without thoroughly considering the program's details. This approach is not only misleading but also disrespectful to customers who seek a genuine understanding of the services provided.
Hi Winston,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. This feedback will be used to make us better and to ensure this doesn’t happen again.
We checked our system and we were not able to locate an account using your review name. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
May we also suggest you go to the SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
BE CAREFUL WHO YOU GIVE YOUR CREDIT CARD INFO TO! They will renew you after the first year whether you want their service or not, and refuse a refund, no matter what. Even if the leads were good it just isn't worth it to be involved with a company like this! I could go on about my low opinion of their leads but that's almost beside the point. I'm still in shell shock over their business practices!
Hi John,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We reviewed your account and invoice you signed last September 9,2020. Both Master Subscription Agreement and your docusigned invoice states that you may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I've been in a credit card dispute with this company for months now and reported to the better business bureau. This is definitely not a company you want to purchase real estate leads from.
Basically they get your e-signature and payment up front and then proceed to send you leads that are mostly fictitious names, false phone numbers and non-existent emails. The few would-be leads who actually picked up the phone were previously harassed by a 3rd party lead gen call center (LJ Marketing) based out of the Philippines. Set Schedules response to your complaints will always be to throw more bad leads at you and consider that a resolution.
I really hope this review at least helps a few people save a lot of time and headache by avoiding SetSchedule - they are not an ethical business and have honestly made no legitimate effort to resolving any issues with me - even after 3 months of complaint.
Attached is one of the last leads I received from them - a real gem! (and a good example of what to expect)
Thank you for your honest review, Travis. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We have over 20,000 active members all around the country and having mixed positive and negative reviews has helped us improve our services for the better.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow this link to a short step-by-step video showing you how to do it: https://www.setschedule.com/profblog/how-to-get-a-refund/
Please contact your dedicated agent success consultant or email support@setschedule.com. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step of how to do things within the app.
https://support.setschedule.com/support/home
SetSchedule Software provided a customized solution that perfectly aligned with our unique business needs. Their team was attentive and delivered beyond our expectations.
Thanks for taking the time to share your feedback with us. It means so much when our best members share their experiences. I'm glad we were able to meet your expectations!
After taking the slick salesman's call I looked at reviews. I was silly to believe his pitch that "things have changed", which turns out not to be the case. After months of getting bogus "Verified Leads" for trailer house buyers (Florida Realtors are not allowed by law to sell trailer houses) and people that had no idea why I was calling and had no interest in buying a home, I'm giving up hope of recouping any benefit for my $1,6000 investment. ABSOLUTE RIP OFF
Hi, Jim.
We are sorry that your previous experience did not meet your expectations.
SetSchedule aggregates the leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to guide you in optimizing your membership and help you with any other concerns.
If you need any other assistance in the meantime, below is a link to our Help Center that will help you step by step on how to do things within the app.
https://support.setschedule.com/support/home
There is a lot of features that makes my work easy. I like their radar system. My experience with setschedule has been so good. Very good communication and great customer service.
Thank you for the great review! We're so happy to hear we are simplifying your day to day. Keep up the great work!
This is an excellent radar tool. Very easy to use Super intuitive. They constantly update the application with new features. I've researched and tried many others. Setschedule is the best
Took money out of my account I did not approve of. Now the phone number for Richard Tate will not work. Brandon Ogren is not answering. I need a refund immediately when I called "setschedule" They can't help me. And first of all they didn't even answer the call. This is a scam company. I want a refund immediately. I have bills to pay and now can't. I NEED A REFUND IMMEDIATELY.
Hi Allison,
We would love to assist you with your concern.
However, it shows on our system that you did sign an invoice indicating your payment for the Annual Gold Membership you purchased.
I already transferred your concern to your Agent Success Consultant and he should reach out to you regarding this as soon as possible. You can also contact us at 888-222-0011 or support@setschedule.com.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I'm grateful for SetSchedule Software's regular updates and improvements. They actively listen to user feedback and continuously enhance their product.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!
I CANCELLED THE FIRST DAY I SIGNED UP. WE ALL HAVE THE 3-DAY RULE TO CANCEL CONTRACTS. THEY CALLED AND SAID THEY HAVE THEIR CONTRACT WORDED THAT THERE ARE NO REFUNDS REGARDLESS OF CIRCUMSTANCES. THEY KEPT MY MONEY WITHOUT ANY SERVICES NOR SETTING UP AN ACCOUNT FOR LEADS. THEY SENT MY DISPUTING CREDIT CARD COMPANY FAKE DOCUMENTS THAT I DIDN'T SIGN - THAT THEY SUPPOSEDLY FILLED OUT THEMSELVES. BUYER BEWARE!
Hi Connie,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
We request anyone considering partnering with SetSchedule to commit at least 1 year to the program. Given the process for locating and converting prospects can be months, which might not even include the amount of time it takes to finalize a real estate transaction, we believe that a minimum of 1 year is necessary to truly maximize a partnership and evaluate its potential.
We would like the opportunity to investigate your feedback further, however, we were not able to locate an account using your review name when we checked our system. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
This product is a scam, and even auto renewed when I asked them not to. Not one lead was good. They won't refund my money even though they didn't have permission to renew. They are the worst.
Hi Allen,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
We reviewed your account and invoice you signed last 06/23/2022. Both Master Subscription Agreement and your docusigned invoice state that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
Membership agreement
https://www.setschedule.com/msa
I had a great experience with SetSchedule Software's implementation team. They guided us through the process seamlessly, and the software has been a game-changer for our productivity.
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I love the features it offers. I love the fact that I'm given a page where I'm able to customize and add important information for my clients to see before booking. I love that it allows me to add coupon codes for my clients to use and let's me have different deposit types for different services. I also love that it has intake forms and offers Instagram and MailChimp integration, and allows me to customize the automatic e-mail confirmation. Its easy to use and makes things run much smoother for myself and clients. I was a die-hard Setmore user, but with all the features I needed and wasn't getting from them, Setscheudle had them all + more. I'm glad I switched.
This is wonderful to hear, Farabi! Our goal is to make it easy for you to communicate and follow up with your clients, and get that great feedback on a regular basis. So happy you're seeing results to help your career grow!
Dear SetSchedule,
I am writing to let you know I'm very disappointed with the services I received from your company. I asked to cancel my account, but you didn't get my email and charged me without my permission for an auto-renewal. This is not only unethical but also illegal.
It is unacceptable that your company would behave in such a manner, especially considering that I explicitly requested to cancel my account. Your failure to honor my request indicates that you do not value your customers and are willing to take advantage of them.
Furthermore, I was shocked to learn that you do not offer refunds, even in cases where you have charged customers without their permission. This is completely unacceptable and completely disregards your customers' rights.
I would like you to take immediate action to fix this situation. I demand a full refund for the unauthorized charge and the time I spent trying to resolve this issue.
In conclusion, no one should do business with SetSchedule because of how you treated me. Your actions are not only unethical but also illegal,
Hi Fareena,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
As stated in the invoice that you docu-signed last 03/22/2022, cancellations must be received thirty (30) days prior to termination of the Membership term and must be sent ONLY to billing@setschedule.com. With regards to your auto-renewal, your written cancellation request has already been received last 04/04/2023. On 03/23/2024, your account will be a starter account. Feel free to continue to use the premium benefits and reach out to your Agent Success Consultant with any questions while your premium membership is still active.
Membership agreement
https://www.setschedule.com/msa
Every time I've had a question relating to set up or use of the app, customer service is very quick to respond. I'm more than pleased to be using this software and will continue to use it
We're so glad to hear you are enjoying our team and product! Thank you for the great feedback! We look forward to your continued success.
I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality
Overview
SetSchedule has a rating of 1.6 stars from 559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SetSchedule most frequently mention real estate, customer service and credit card. SetSchedule ranks 16th among Scheduling sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback Jack! We are happy to be of service.