This company promises leads similar to the ones Zillow provides. These are not real leads. They will take your money and never talk to you again. PLEAS DON'T LET THEM STILL FROM YOU.
I signed up to get leads. I received a bunch of numbers to random people. The leads are not real. Now I can't get a hold of anyone to refund my money. Keep your money. The leads are not real.
Zero actual response for customer service. Over a week of sending emails and calling, with Set Schedule always saying we would be glad to help you get started, but no one seems to have the ability to answer my basic requests. I expect a canned response on here saying they will be glad to help me, but no actual action. Prove me wrong!
Update: about 3 weeks in and, yes, they reached out to say, "read your invoice". Again, not going to pursue a real estate sales agent career, and can't use (never have used) this service. But they got my money and say, "there is nothing we can do to change our policy, no refund"
Update 6 Month - Terrible follow up. Set Schedule is terrible at customer service. They responded to my review so they appear to care on this format, but 6 months later... still unresolved and unwilling to help. Yes, I have spoken with them multiple times. They understand that I was considering pursuing a real estate career, but got a job offer the day after I purchased their plan. I have never used their service, but they refuse to issue any refund even though I notified them within 24 hours. Absolute horrible people to deal with.
I didn't get the 'verified' leads I was sold on FOR MONTHS besides fake people who doesn't own a house or even worst, giving me addressed already listed with another broker... and as I start asking for answers besides "we are building the leads in your area, takes time" type of answer, my person stopped answering my requests for updates and calls as well as not showing up on our calls... than they start sending me those 'blank' updates on their systems, with nothing on it... my frustration grew and now, besides not getting anything but fake or inaccurate leads, or nothing at all, they won't respond my request to refund me some of my money, I realized how full I was to believe their were trustworthy it, I didn't do my job of looking at reviews or asking for referrals of another person successfully using their 'fake' system. Look at one example i posted picture here... a 'client opportunity' they posted on my account... an already LISTED address when sent to me and the information for the seller completely fake... Good luck with their customer care... none to call... Nobody cares to call me to resolve, my guy doesn't care to call or give me a number to get my refund or discuss it... I am so upset at myself for wasting the 'great' deal of only under $1,500 for what? NOTHING... Do you want a good referral system for buyers and sellers? NOT THIS ONE. Save yourself time and money... because if you are lucky, they might send you Zillow leads, but why to pay them if you can get that for FREE on Zillow website with for sale by owners? Hope this review helps your decision. Best luck.
Hi, Nelida. Thank you for sharing your feedback. Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
While we wish you had a better experience, we appreciate that you took your time to share your frustrations in order that we can improve our product. Please reach out to your Agent Success Consultant to discuss how to archive leads that didn’t pan out for you, how to get your lead allotment replenished and how to maximize every opportunity so you can find your next transaction!
I was called by SetSchedule about getting EXCLUSIVE qualified leads for sellers and buyers unlike Zillow that sends leads to 3-5 agents. Sounds great right? Wrong. They lied to me and they do exactly that, the lead is sent to 4-5 other agents. It cost me $4046 to sign up plus they take a 20% referral fee from each closed transactions. I have had ZERO transactions close and only 1 lead ever convert to an actual appointment and guess what another agent that was using SetSchedule did too... talk about interesting to say the least. 99.9% of the leads are fake info, don't answer or reply to calls/texts/emails or if they do they have no idea why they are being called and they are not even considering buying or selling property. This company is a FRAUD and should be sued and shut down. I expressed my frustrations throughout the year and that I didn't want to continue once my contract was up. Then of course my renewal date comes around and without any warning of any kind they still renew my contract for another $4046. I sent them an email and they pushed it off to a service rep and did everything they could to basically ignore what I requested. To this date I have yet to see a refund and they just ignore my request.
We should all form a class action lawsuit against them.
Hi Ryan,
It shows on our system that our colleagues reached out to you today, 08/20/2021 regarding this issue. Please allow us to discuss the situation further with you to hopefully come up with an agreeable solution.
We reviewed your account and invoice you signed last March 6,2020. Both Master Subscription Agreement and your docusigned invoice states that you may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date).
Regarding the leads, the Master Subscription Agreement states:
11.4. DISCLAIMER OF GUARANTEE. ALTHOUGH SETSCHEDULE WILL MAKE EVERY EFFORT TO CONFIRM THE CAPACITY AND WILLINGNESS OF PROSPECTIVE CLIENTS TO ENTER INTO CONTRACTS OR TRANSACTIONS USING THE SETSCHEDULE SERVICES, SETSCHEDULE MAKES NO GUARANTEE THAT A REAL ESTATE TRANSACTION WILL BE CONSUMMATED AS A RESULT OF A LEAD.
We already transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible to teach you the best practices, maximizing your membership and different ways in using the app. If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
UPDATE 5/25/2021: I hope more agents discover this website for SetSchedule reviews. Please do not believe the paid-for 5-star reviews, and take note of the reviews that are "verified purchases".
Set Schedule recycles leads and issues duplicates of leads. I have had 67 leads come in since 2/9/2021. 18 of those 67 leads are the same exact person, same contact info, duplicates.
AGENTS: Please stay away from their fancy map presentation and all the false promises of "exclusive lead partnerships" with the large home search engines. It is all false. SetSchedule deserves to go out of business and be shuttered. Good riddance.
Much of what I can say has been said before. The leads are unqualified to buy/sell a home, some phone numbers and email addresses are fake, and I have personal experience with the same lead being offered repeatedly. When you reach out to SetSchedule via email (because no one shares their direct line) to schedule a time to try and finer tune their system, you either get ignored or they ask you to schedule a call time on their calendar - over a week out. Then you attend the Zoom meeting but the representative misses the call and/or Zoom has no record of that meeting ID taking place. This company has shown me zero integrity or concern for their customers. It is a joke.
Hi,
We would love to assist you with your concern.
Internet leads can be frustrating for even the most seasoned real estate agents to work. SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
However we are unable to find your account using your name. Please contact your dedicated agent success consultant or email support@setschedule.com. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department.
Setschedule is a prime mover in real estate. They emphasize bonding between buyer and seller. Their exemplary contibution is revolutionary.The company customizes form of business mood. They intellectualises things and stuffs with 'Artificial Intelligence' which leads to pro real estate business.
We appreciate you taking the time to share your feedback, Tomi.
I would love to direct you to SetSchedule YouTube channel ( YouTube.com/setschedule) to view the Meet The Agent series. We recently uploaded new videos from Setschedule’s successful agents who share their advice, ideas and recommendation to success in real estate. Please hit the subscribe button when you visit our YouTube channel to ensure you get notified with out latest videos!
They start off with their tag team approach of getting you wound up and involved in their sales pitch. It reminds me a lot of "Wolf of Wall Street". I'm almost embarrassed that I bought into their scam. We signed up and the CRM and "Radar" system is way better than most. The part they forget to tell you is they get all of their leads from FB, Homes.com and a bunch of fake names and addresses. I was threatened to be sued by more of the so called leads. The part that I discovered none of the people agreed to be contacted by SetSchedule or any of their realtors. Most if not all were on the do not call list and since I didn't obtain their information through proper channels and their consent for my services I was actually liable should they have pressed the issue. Customer service was horrible, never returned calls, always blamed up for not following their proven process, which was called their bluff on as well. We actually called, texted and emailed over 500 of their so called hot leads and not even one was legitimate. We partnered with 2 lenders and had them call each one at least 4 times, and then put them on a drip campaign. At the end of the day it was a waste of time and hard earned money. For al of you agents out there keep your money and save yourself the frustration. If I could find enough people to get together for a class action suit I would love to see it happen. I have endless files of misleading, corrupted responses, lies and deceit from this company, so if anyone needs any help closing down this scam company please reach to to me.
Hi James,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 85 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
On 3 separate occasions I've been contacted about a referral in my area. For 20% referral fee. This ends up being a sales pitch for SetSchedule. The first time, I thought I'd give it a listen. They never kept the appointment, 2nd time changed schedule without communication. 3rd time I'm contacted, again about a referral, make appt to talk by phone following day. I agreed not knowing it was aSetSchedule. When the rep called me, stated I needed 20 mins at my computer, I stated I'd need a better understanding of what this was about, before committing to the time (as I was super busy today) he hangs up! Very poor customer service! So I decided to look them up. I don't think I'd consider having them work with me, if this is my experience from the beginning when they want to get my business.
Hi Sandey,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation and investigate further, however, we could not locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Great sales job selling me on thinking this would be a good program. BUT it is NOT! There are ZERO leads in my area, never have been and 3 months later doubt there ever will be. I have asked for a refund of my money since there was no service ever sold, but the sales people who call me just say, 'they can't" refund my money. I have been called multiple times to "work it out" but how can you work out something that does not exist. So my next compalint will go on rip off report, and i bet others will ad to my string. $1600 is not a lot to pay me back, for the marketing mistake they have made with me. I am sick of being ripped off by POS companies like this one! BEWARE! They don't have leads in some areas...and i have screen shots of the fake ones they used to make it look like my area was busting with them. HORRIBLE DISHONEST THIEVES! -100 ON THE STARS. NONE GIVEN!
Hi Rebecca,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. We transferred your concern to one of our Agent Success Consultants and they should reach out to you to discuss the issue further and to help you optimize your membership.
May we also recommend you go to the SetSchedule YouTube channel (YouTube.com/setschedule) to view the Meet The Agent series. The series features successful agents around the country that share their advice, ideas and recommendation to success in real estate. The channel features new interviews daily and weekly so you may want to subscribe. You can also view training video resources by going here https://support.setschedule.com/support/solutions/33000136982.
Lead Partners
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
I am very disappointed that I decided to participate in this service. The leads are terrible!
I was thrilled to find a service with a reasonable fee of 20% on close, however found that
There was a $1500 initiation fee. I thought this was still reasonable as I could make it back
On one close. However the leads I recieve are bad bad bad. Many have phoney phone numbers
And if you do get a person on the phone, they are not looking for a home, or are looking for
Something under $100k which does not exist. Its a waste of time!
Hi Lisa,
We’re sorry to hear that your experience was not of the quality you expected.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our Agent Success Consultants would love to reach out to you to discuss the issue further and to help you optimize your membership, however, we located multiple accounts using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
They not only don't provide good leads they take the 1559.00 from a credit card on file from last year and will not refund my money even after I told them I was inactive.
DO NOT GO WITH THIS COMPANY
All the leads are 80 year old people who don't even own a computer and have lived in the house their whole lives and will stay there until they die. When I ask if they are interested in selling they all say no! Usually if I pay for the leads I don't pay a referral fee or if the leads are free I pay a referral fee. In this case they wan't you to pay for leads and a referral fee. They made me pay in advance for a year promising verified leads and won't let you cancel. I received one set appointment and couldn't call. When I arrived they said that was a previous owner and they had lived there several years. All the positive reviews are bad grammer because they are from people who work for the company or are paid to leave good reviews.
Thank you for your reaching out.
We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
If you are unsatisfied with a lead that you have purchased, you can get a full refund through the app. When you go to the opportunity in our app, select the support icon, you can select that you are unsatisfied from the drop-down menu and receive a refund or a replacement opportunity. Follow the link to learn how to get a refund or replacement. https://www.setschedule.com/profblog/how-to-get-a-refund/
They cold called me and I ALWAYS shut down these lead services, but they assured me 5 different times that they were a back end only referral service that takes 20% with ABSOLUTELY no up front or ongoing costs to the agents. Based on this info, I was willing to do a 15 minute onboarding webinar to see how the lead system works to accept leads.
After they got me on the phone, they made it very apparent that there is very much up front cost at almost $3,000 for the year that they say equates to 100 leads annually. I already buy leads from Zillow directly and especially after reading the reviews and getting this nice surprise of upfront costs, there is no way I am lining their pockets and falling for it.
Don't waste your time even picking up the phone, just another fly by night that won't deliver...
Hi R.J.D.
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.
We have forwarded your concern to our Audit team to further investigate the misinformation that you have reported. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Thank you for letting us know about this. Your feedback helps us get better.
Help Center
https://support.setschedule.com/support/home
Started set schedule with 100 leads per month NO QUALIFIED LEADS drop to 30 again not 1good lead. Always having issues with their system and can't replenish allotments. Now 0 lead wants me to work those unqualified leads. Set schedule is NO (f-***) good. Please don't waste your time and your money with set schedule.
Sonny
Hi Sonny,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
It is our regret that the leads did not prosper into successful listings. Internet leads can be frustrating for even the most seasoned real estate agents to work. We transferred your concern to one of our Agent Success Consultants. They should reach out to you to discuss further your issues with the leads and the system and to help you optimize your membership.
Best Practices for the SetSchedule Referral Radar
https://support.setschedule.com/support/solutions/articles/33000272347-best-practices-for-the-setschedule-referral-radar
Liars and thieves...how they're legally allowed to operate is an absolute mystery to me. Be sure to cancel your membership at least a month before it expires (or sooner, because honestly it's an absolutely fruitless hoax). If you don't cancel a month in advance, your membership will auto-renew.
And trust me, they will try and stop you from cancelling, it's like pulling teeth--but save yourself and send your request to: *******@setschedule.com--this is what their 33 page agreement says you must do. AND GET A CONFIRMATION OF THE CANCELLATION IN WRITING...or they'll get you. They're the absolute worst.
Hi Briana,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us.
Both Master Subscription Agreement and the docusigned invoice state that:
“You hereby authorize SetSchedule to charge the provided credit card for all Purchased Services listed in this Order Form for the membership term and authorize SetSchedule to automatically charge the provided credit card for the annual membership renewal. You are responsible for providing complete and accurate billing and contact information to SetSchedule and notifying SetSchedule of any changes to such information. You may request to discontinue the automatic renewal of the membership by contacting SetSchedule via email at billing@setschedule.com. Requests for discontinuation of renewal must be received in writing no later than thirty (30) days prior to the membership annual anniversary date (Membership renewal date). “
We checked our system and we were not able to locate an account using your review name. We would like to connect with you and get additional details so we can check how we can address your concern effectively. Please email us at support@setschedule.com so we can have one of our advocates assist you.
Membership agreement
https://www.setschedule.com/msa
I WISH I would have checked this site first. They cheerfully take your money up front and you can FORGET getting a refund. I just reported them to the BBB and I don't expect to see my $1,800 again. They TELL you how hot and qualified their leads are, but in reality these are just people who happened to click on some random house on some random site. Not necessarily people looking, in fact only ONE of the 43 useless leads I got was looking for possibly next year. Only ONE person answered the phone, email or text the first time. Three or four others told me to get lost, they had NO intention to buy or sell. One guy was very upset and asked where I got his info. Someone on Facebook clicks on a pretty picture and you immediately receive that HOT lead. They say "Oh, it's a numbers thing, stay intouch with all of them and you will get something." Yeah right! I WISH I could give ZERO stars.
Hi Gary,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 43 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
I have done Real Estate for many years and thought last year extra clients would be nice. Set Schedule contacted me and made multiple promises. $2200 dollars later, NOTHING. Yes they sent leads, BUT, they were OLD leads. People already had bought a home or were never interested. Fake phone numbers multiple times. Also received leads from them that I received from another source that I subscribe to. What? VERY POOR POOR COMPANY. I really don't want to hear, the I'm sorry it didn't work out from this company. I will continue to write poor reviews because THAT IS THE TRUTH. RUN RUN RUN.
Hi Patti,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform-
We checked your account and you currently have 85 leads remaining that you can use for the rest of your subscription year.
We transferred your concern to one of our Agent Success Consultants and they should reach out to you as soon as possible.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
The only reason why I gave one star is that 0 stars was not an option. They will literally rip you off. If you don't want robots controlling your life and judging you, stay far away.
Hi H N.,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our members. So, we hope you will give us an opportunity to discuss this further with you.
Please contact your dedicated agent success consultant or email support@setschedule.com. If you do not know who your agent success consultant is, please feel free to email us at support@setschedule.com and we would be happy to connect you with the correct department. We hope to find a solution that makes you smile.
If you need any other assistance in the meantime, below is a link to our Help Center that takes you step by step on how to do things within the app.
https://support.setschedule.com/support/home
We look forward to hearing from you and earning you back your business.
Selling fake leads. Horrible business! Take your money and make empty promises. "Customer Care" yells at customers and restricts accounts if you complain. A bunch of thiefs!
Hi Jason,
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with us. Your concern has been forwarded to our Audit team but we'd like to discuss your experience in detail to see how we can improve our process.
Internet leads can be frustrating for even the most seasoned real estate agents to work. Our system shows that you were granted leads within your area. It is our regret that the leads did not prosper into successful listings. Please reach out to our Agent Success Consultants to discuss how to make the most of your membership. They will be able to help you archive leads that didn’t work, strategize on how to automate follow ups for the undecideds, and plan for success with the rest. We are committed to seeing success with you during this partnership and will not stop working with you towards that end.
SetSchedule aggregates leads from a variety of lead sources (please click below for more information on SetSchedule's lead partners).
https://support.setschedule.com/support/solutions/articles/33000246699-what-are-the-differences-between-the-vendors-available-on-the-setschedule-platform
Very easy to use app for both android and ios Tracks walks brilliantly Individual login for each person. The functions it does have mostly run smoothly.
Wow! Thank you for the wonderful feedback. We look forward to your continued success and wish more positive reviews from you!
Overview
SetSchedule has a rating of 1.6 stars from 559 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SetSchedule most frequently mention real estate, customer service and credit card. SetSchedule ranks 16th among Scheduling sites.
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Hi Mykel,
It shows on our system that one of our colleagues reached out to you on May 24,2021. We are hoping that they were able to provide clarity on the situation.
Please allow us to discuss the situation further to come up with an agreeable resolution.
Your Agent Success Consultant is currently reviewing your account and will reach out to once as soon as they can.
You can also contact us at 888-222-0011 or support@setschedule.com.