Servicing Stop

Just now
NEW
Car was picked up and dropped off on time which is what the one star is for as it was down hill from there on. I received a call from a London number a little while later and Dean read out a list of extra things that needed doing totalling £870. I queried why some things were so expensive eg new front brake pads £280 when I had been quoted £112 by National Tyres, but didn't really get a straight answer. Was made to feel that I would not get my car back until the work was done and paid for. To add insult to injury, after my car was returned I received a phone call from the London number( I live in Bedfordshire) trying to get me to sign up to their premium scheme(scam) which for £15 a month my next service would be much cheaper. He said had I been a member today I would only have paid roughly half of what I did. I told him that I was not interested as I felt that some of the costs today were extortionate and that some of the jobs didn't even need doing. He ended the call saying he would call me again Monday in case I had changed my mind about the premium plan. I told him not to bother but he insisted he is going to call. Won't be answering my phone! Won't be using the company ever again. I feel stupid for not having read any reviews before I used them.

I was charged £200 for MOT and fully service guess what had call saying £1600 with of jobs so I refused told them return my car.
Biggest mistake I made never again

They totally scammed my sub which is a vulnerable adult. They suck you in with what seems like as good deal...them boof...they totally scam you with work that doesn't need doing, charging grossly overinflated prices. Someone put a so to this awful company, they should be totally ashamed of themselves. Do yourself a favour and keep well away from this awful company

I was told I would receive a list of what was done in the service and there would be pictures and video. I also want an explanation of what the original 100 pounds was for because that was supposed to cover the service yet I was charged another 570 pounds for the same service. 670 pounds for a basic service for which I have no evidence they even touched the car - the garage they used has no contact details too - stay well clear.

They scammed me with £450 for very minor repair that this price not match in the market and without my approval!
When I tried to cancel this repair, they just intended to ignore me.
I have raised a complaint 3 months ago and regardless of the enormous reminders, they failed to even look at my case and reach to a settlement. I kept chasing Michael Nathan but he just doesn't care!

They don't care about their customers, so irritating to deal with them. Definitely won't recommend to anyone. I am sure the positive reviews you see are paid and fake!

Stupid me did not check reviews however like everyone, paid for the service online, got my car collected, before the garage serviced the car, received a call from service stop that extras are needed like engine flush, brake fluid but declined on the cabin pollen air filter as replaced last year, however a few days later, checked the oil in the car and it was still dark brown and not light brown or amber in colour, took snaps and sent it over to service stop, emailed me back and go back to the garage that did the work, the nice guys explained that engine flush is a bad thing to do, secondly it's normal to have carbon deposits after an engine flush, I beg to differ as oil replacements on previous oil changes are always light brown or amber in colour… the garage has told me that to replace the oil again I will have to pay extra and refer back to service stop, no problems I have written another email raising these issues and the work is not to current industry standards and will be taking it to the proper channels to resolve my dispute, either get the work done again that I paid for or refund me the money minus the brake fluid that is excessive anyway and the MOT… still waiting for a reply before escalating to the appropriate channels or a small claims court to reclaim my moneys under a consumer protection and sales of goods act… if anyone has had work done, check your oil to see if you are happy it is nice and clean as it should be…

Unfortunately I wish I'd read all the reviews! I'd be extremely surprised if you end up paying what your originally quoted. You will receive a call saying you owe more money to complete the service on your vehicle! Avoid using this company.

I booked my car in for full service with a "prepaid" quote of £170. It was discounted by 25% if I paid upfront, I was not told at any point that extra charges would apply, the pick up was very punctual, but things went downhill from there, I received a call from SS stating that my vehicle needed special oil and the old oil flushing out, and that a number of other filters needed replacing, I was then told the quote was over £400, I was not impressed and a very reluctant conversation took place, I eventually agreed to them charging me an extra £30 for the oil, what did I pay the £170 for? The vehicle was returned with no issues… This is the first and last time I use SS as they should be transparent from the start based on your vehicle make, model age mileage about the cost of a service, they should be able to quote this in the original enquiry and not when they have the vehicle in the garage!

Absolute scam, booked car for service and MOT over 2 months ago, and had to keep on chasing tpo confirm it was ok to collect. Called this morning, day before due for collection, and I was told the garage the normally use near me didnt work with them anymore. What an absolute bunch of losers, totally unprofessional. Would give ZERO starts if i could. Good job I didnt pay upfront, would probably have stolen my money.
Stay away, will report to trading standards.

Servicing stop pricing
What an absolute rip off! Here's why...
My car, a BMW 520d went for it's annual service through these cowboys and the reviews seemed good and it was convenient as they collected the vehicle and dropped it off. The service and MOT came in at around £125.
Later on in the day, I got a call from servicing stop giving my the news that on top of the service, my car required several other bits of work. Renew my brake fluid, change my auxiliary belt (due at 100k miles which seemed right) and an engine flush due to carbon build up. They appear to have snuck in a fuel treatment too?
The work was completed and my car returned. A couple of weeks later, I went for a drive (I'd been using my new motorbike to get to work so hadn't driven the car). When I switched it on, it flashed up service due in 390 miles? This confused me so I got in contact with the garage who did the work and asked if they could reset this as they may have forgotten. They agreed so I went straight up. The chap at the garage pointed out that this was the rear brake pads that needed changing... Why on earth wasn't this done during the service?
Servicing stop agreed a £20 refund for this inconvenience.
This got me thinking. If they'd missed this bog standard check, what else have they missed?
I got an independent mechanic out to check the work. The first thing that struck him was the costings of the 'extra' work that was carried out.
He pointed out the following...
Auxiliary belt change including labour should be no more than £150. I was charged £322.93
Renewing brake fluid at the very most £100. I was charged £167.54
Fuel treatment and engine flush, again, at very most £60. I was charged £162.05
That is more than double the price that it should have been!
My independent mechanic did actually change the rear brake pads and discs for me and wouldn't you know it, the nipple to change the brake fluid (that needs to be removed for the work to be done) hadn't been touched in years... So this clearly hadn't been done and yet I had been charged £167 for the work!
To confirm this, my mechanic has tested the brake fluid. New brake fluid was tested and had a boiling point of 271 degrees. My brake fluid was tested and it had a boiling point of 227 degrees. I'd only done around 300 miles since the service and the degradation in the fluid was way out of the parameters so supporting the fact that it wasn't touched!
Off my own back, I've sorted the brake fluid issue out with the garage. They will be doing the work soon and we're very apologetic.
When I've emailed servicing stop to complain about the costings, the cheeky woman, Hayley, stated that I should get a quote for the work from a BMW garage and send it to them.
How on gods green earth is that comparable? If I'd wanted to be ripped off, I would've taken my car to BMW.
I've actually used the garage my car went to before and found then reasonable. No where near the prices of a BMW garage.
I will never use this company again as they just rip you off.
My advice... Get your car serviced by them but DO NOT get any extras unless you want to get thoroughly ripped off!
You have been warned.

My car was picked up fine and on time. My quote was £145 with vat around £160 which was fine, i had a phone call to say i needed specialist oil, pollen filter and brake fluid, which took my total to over £400?! I said no over the phone and was told i was only getting half a service, which they'd already done (apparently) so i said fine i had to pay, i ended up paying £190 in the end.
It's now 6.30pm and iv only just had a call to say my cars on its way back. Noone answers the phone. I haven't even had a service stamp in my log book (they couldn't find it)… it's the ONLY thing in the glove box? Why not just ring me and ask where it is? So the guy who dropped my car off said he's coming back with the stamp tomorrow! Turns out on my invoice i have actually had a full service! They are trying to rip people off, QUIERY everything! Or better yet go to a legit actual car place i feel like iv wasted my time and money.

I have booked for a full service and MOT today and paid online. Car get collected on time, nice and easy. 2 hours later I received a call from them,I have to pay £527 on top what I have paid online! I know for sure that nothing wrong with my car,it drives smoothly and never any issue. I have expected to pay more any way but not that much! For Engine flush?! Break fluid and filter cost that much. I regret my choice to go with their service online,should stick to what I knew. Never again dealing with them! Customer service doesn't answer your calls or they answered but hang up on you. We can communicate to anyone a person?! The only thing why I paid,obviously because I need my car back! Ripped Off! I will take this matter further.

Booked my car in for a full service and MOT. They arrived on time and collected my car all fine - I was glad because we have a newborn and it was very convenient. Someone called Daniel then called that afternoon to let me know that some work needed doing. He was very polite however the costs he was quoting were much higher than expected. He said that both front suspension/wishbones needed replacing (£325+vat each) MOT failure, as well as specialist oil (£24.99) engine flush(£74.50+vat) check and renew antifreeze (£118+vat) and brake fluid top up/replenish (£135+vat). I had anticipated some extra work, but not at those prices -I contacted another garage and asked for a quote for the suspension (both sides £500 incl. VAT) and the brake fluid would be £44.95 incl. VAT. I didn't think my car required specialist oil either. Its 5W30 oil and personally I would just get another oil change done rather than an engine flush to prevent damage to the engine - but some people may want that service.

When Daniel politely called back and said that the costs quoted were pretty reasonable, I set out how much the replacement parts would be from euro car parts and he said that they did not do proper quality parts (something I would dispute) and also let him know how much I was quoted elsewhere - as they could not match that I asked for my car to be returned. It was returned promptly.
Since then, I have received an email saying that they looked at things and secured a notable discount on the parts, so can offer me a 25% discount bringing the total down to £708 from £944 but only for a short time. Given that they tried to sell extra unnecessary add ons (engine clean, brake fluid, specialist oil) and also tried to press me into doing both sides of suspension (it was an MOT failure on one side, not both) and then sent a follow up email with a time limited discount - I would not recommend the company and will not be giving my car back to them to complete.

I put 5 star to warn people who think the 5 stars maybe genuine. There not.
Everyone gets ripped off, just look at the reviews.
While its being serviced you get a call from a London number telling you that you must have the brake fluid changed the engine flushed to clear the carbon build up? Oil has to be a 'special' oil etc etc. They want hundreds of pounds more with an underlying threat that you won't get your car back if it isn't done. Meanwhile the garage servicing the car have absolutely no idea what is going on.
It's daylight robbery and should be stopped.

I've got a 2.0 A1 competition 4.0. I put it in for a full service and MOT. It was driving absolutely fine and had no engine lights or errors on it prior to going into the garage.
I've just been invoiced this: REMOVE & REFIT: WINDSCREEN WIPER - BLADE/S (MOT FAIL) £145.00
RENEW: BRAKE FLUID (SERVICE ADVISORY) £140.00
INVESTIGATE: ENGINE MANAGEMENT LIGHT (SERVICE ADVISORY) £265.00
REMOVE & REFIT: SHOCK ABSORBER/DAMPER (ONE) (REAR SUSP.) LEFT (MOT FAIL) £667.88
PERFORM: LIFETIME FUEL TREATMENT AND ENGINE FLUSH (SERVICE ADVISORY) £135.00
When a driver brought the car back from the garage where the work was actually done he had no idea about all these charges and said they were not from the garage but were from servicing stop

Just had a service today i payed £149 up front and before thay let me have my car i had to pay
£251 more for extra work i should have been told and could have said no and no had the extra work

The Saga of using a Car Servicing Discount Web Site.
Now I live in a small rural village Near Kettering Northamptonshire and since my car, a Mitsubishi Outlander PHEV is no longer covered by Local Garages, I googled "Local PHEV Servicing Garages".
Google suggested I try Servicing Stop as a Booking Firm.
Their Website requested my Car Registration Number and correctly identified my make and model being an EV.
They Quoted for both Interim and Full Service and as an extra option also a MOT.
I opted for the Full Package of Service with MOT and being a disabled pensioner was pleased to accept that the "Local Garage" would arrange collection and delivery on the agreed day.
Now here is the first problem. The Garage that does the work is not disclosed until after you pay and a confirmation email sent.
The allocated garage for mine was in RUGBY Leicestershire. 50 miles away! Not exactly local! But the booking firm state in the small print that any cancellation will result in a charge?
So the CATCH is as follows.
The Booking Firm takes the money.
The allocated garage puts the car on the ramp and does some quick checks to fill in the Tick Boxes in accordance with the "Interim or FULL service agreement.
There is a clause that states there could be additional charges for "Special Oil" (low ash would be regarded as special).
The garage will then continue to do the MOT test if that is required?
Once the exercise has been completed by the Garage they send the results off to the Booking Firm.
The Booking Firm then get High Pressure Sales to ring the MARK (that's you) and nicely tell you that you car has/has not passed the MOT however "as per the contract" there are extra charges, ALWAYS because of the oil clause.
Now for the clever bit, "we also have some ADVISORY notices that we recommend be done now whilst the car is in the workshop"!
These will be worded carefully according to the well used script. In my case "a car of this age should have 1) brake fluid replaced. 2) anti freeze replaced 3) a full engine flush etc, plus any other options they can think up.
Now comes the RANSOM bit! Depending on how you hold out they send an email with a payment link to pay for the extras, and there are always at least one extra because of the oil! The link includes a short warning that any delay in payment may affect the timed return of the car (held until the funds are in their account).
Back to me having refused all but the "special oil" I waited the return of my car between the agreed CONTRACT time of 4 - 6PM. And waited, and waited etc. By 7:30 I was in a panic as none of the contact numbers were answering. Now the mind goes into every option case from they have crashed and burned on the M1 to it is already dismantled and shipped out.
Time to act with a few chosen words to every web site and email address that was available and no they were not complements. So with the new day comes the call from the Booking Firm manager explaining how there was no excuse why the Service Garage had failed to return the car last night and he would get it returned ASAP now.
Well 13:20 hrs it arrives. "Nothing to do with me mate I am only a contract driver they called me today" I restrain myself and enquire "have they reset the service light and stamped the book?" Yes all done! I check the dip stick and comment that whilst the level is correct I have no way of checking the quality? All other fluids are where they should be but then again they were before it went anyway.
I check my car computer which confirms the collection and delivery mileage and also that 3 gallons of fuel has been consumed.
Further checks of the on board computer show that whilst the Service Warning Light has been reset none of the other settings have been reprogrammed. My Dashboard Display keeps telling me that a Service will be required in 400 miles!
The paperwork required for my Service History consists of a Tatty Photocopy of an MOT certificate and some emailed PDF files listing the car as a Petrol Outlander and no mention of any EV checks or testing?
Gutted.

Do not use this company! This was the absolute worst experience I have ever had when getting my car serviced.

It seemed like I was booking a cheap service but after my car arrived at the garage I was told that in order to sign my service book as having had a full service I would have to pay for extras including specialist oil and brake fluid. They wanted me to pay £400 in total just to service my fiat 500, this is considerably more than I have ever paid at the actual fiat garage.
I think they saw that I am a fiat 500 driver and a female and thought they could rip me off.

And on top of this when I declined the extra work, they stopped answering my phone calls and hung up the phone when I got to the front of the queue. They ended up not returning my car until the following day even though I had told them I urgently needed my car for work and I ended up having to cancel important work meetings.
Absolutely appalling service and I will definitely not be using them again!

Keep away unless your loaded!
My just passed MOT with advisory for front disc n pads!
They collected the car then rang me to say it was" too dangerous to return to my address!" It was advisory 3days prior!
Charged me a total of over £1,000 for 2 front discs n pads,
£138 for a diagnostic I got no report on!
£110 engine flush
£130 for brake fluid!
Can't help thinking I was ripped off!?

They hook you in by offering what looks like a cheap service. They take the car away and then come up with a list of other things that your car 'needs' doing. I just wanted a standard service as I'm going on a long car journey this weekend, my car wasn't even in for an MOT.

Then the prices they quote for the 'work' are absolutely ridiculous, £129 plus VAT to change the brake fluid for instance.

I agreed for the cost to be spread over 6 months and am thinking of contacting my bank to get the rest of the payments stopped. This is just a scam.

DO NOT USE! Wish i had read the reviews before booking! First the positive….they picked my car up on time!
Now the negatives! Car was meant to be brought back between 4-6pm, 8pm no car! No number or messaging to chase and find out what's happening, all lines close at 6! I had 1 missed call that day, leaving no voicemail or text or email, so assumed was a scam call so didn't bother to call back. And to reiterate, only ONE call! My husband wanted me to call the police to report the car stolen as no communication! I then had to arrange for my children to be taken to school and rearrange work for the next day as no car! 8am i messaged on the live chat, told the advisor in charge will call me! 10:10am he called with a list of "additional" work mounting over £1k, for brake pads alone, didn't even get a quote for other work as they're already being sorted at my local garage which was already booked in for! I told them absolutely not and I will take to my local garage as I knew the REAL cost wouldn't be that amount! The guy then got really short with me and virtually hung up! My car was then dropped off at 1pm, in fairness the girl who picked up and collected was lovely, none of this is her issue or fault! I looked around my car and saw the wheel patch panel sticking out, I thankfully was able to push it back in! It's in my local garage tomorrow and they've been asked to ensure a full service was carried out as learning from other reviews, there's a high chance it's not been, but rather they spent their time looking for faults to try make money back on beings as the initial full service quote looked so appealing! I have also been quoted less then half the cost by my local garage for the pads! Please do not use and avoid the stress and anxiety I had!

Booked my car for mot and service with servicing stop as I thought what a good idea picking my car up and bringing back to me. ( big mistake). Booked online and they said if I paid straight away I would get £25 off. Got a text message with a phone number I was to put in my phone in case they needed to get in touch once they had my car. Car was picked up as arranged at 8.30. At 3.30 a London,number was trying to phone me but it was coming up suspected spam on my phone but when it rang again I answered it and this chap said I needed a timing belt,a engine wash out there was so much that I couldn't take it in. I knew my car didn't need a timing belt as it had only done 14,000 miles. I told him I wanted a copy of all the work he said needed done and I didn't want any of the work done and I wanted my car back,he told me if I didn't get the work done it would damage my engine and all sorts of things would happen,then i suddenly thought I don't know where my car is so I asked him and he couldn't tell me,at that point I panicked I thought my car had been stolen,I put the phone down on him and phoned the number that I was to put in my phone in case the needed to contact me. I got through and asked if they knew where my car was and he said we have it here over 20 miles away.I asked what was wrong with it and he said it had passed the MOT with a advisory that one of my tyres was near the legal limit and the service was done. I told him all that had been told to me and he didn't have a clue what I was talking about. He did say once you've paid I will release the car,I told him I had paid upfront he said there is a hold on your car. He gave me a number to phone and said once you spoke to them call me back and I'll get your car back to you. Well the number I was given doesn't let you talk to anybody in person it was a form and you put your Job number on it and it tell you how much you've to pay on it was £29.99 for oil and £39.99 to join their club to get money off when you use them again😂😂 you were able to remove that which I did. I paid the money for the oil as I just wanted my car back. Phoned the garage that had my car and told him about having to pay for oil and he said the oil was in the price of the service but they would get round it by saying it was special oil. He said he would get my car back to me. Then the spam number phoned me again saying I wasn't getting my car back until I paid and I told him I have a email saying it was paid and if he didn't release the car I was going to the police. Never again will I be so silly as I didn't do a review on them something I alway do when I buy anything.
I don't think the garage that was used is part of the scam but I don't trust anyone anymore.

I had my car booked in for service this morning. No one called, no one came, promised everything, nothing happened. I wished I had seen the reviews earlier! I should have know something was wrong when the reviews on their site only go up to 2021! Cancelled!

I have emailed trading standards and business watch dog! There are thousands upon thousands of complaints. I'll be a dog with a bone on this one.