Absolutely the worst customer service. No one came to collect my car and it took 40 minutes waiting on the phone for my call to be answered by Servicing Stop. They said the garage allocated couldn't collect today and to rebook. Not a chance was I wasting another day waiting for no one. I asked why I hadn't been called to tell me they couldn't come and she just said it was "unfortunate". They wouldn't tell me which garage it was so I could avoid them when booking directly with garages in my area. Do not use!