Servicing Stop

Awful service! NOT RECOMMENDED! At all, customer service is totally ZERO as they don't answer your call or email, totally Misleading the customers, I've booked £94.46 for full service & MOT after 60% online discount so says it would cost £157 otherwise. Examples, on their website says 60% discount when you book online, that's totally untrue, also on the advert the car meant to be returned between 16:00 -18:00 on day of service or MOT that's untrue too, because they returned my car next day, neither given any updates where bout the car was, paid them for full service & mot £639.09, I got unnecessary charged about 40%, like pollen filter for £71 + vat, it will only cost £10 - 15 when you buy and about 5 minutes job for to change... what a rip off!

Do not use this company! They had my car for 4 days and I could not contact anyone. I called the police to find my car that they had failed the MOT on for having no water in my window screen washer pump and quoted over £200 just for that part. I took my car straight to the garage they used for the MOT who asked no questions and just changed it to a pass! Service stop quoted me over £800 for "the work needing done" they did not stamp my book for the "full service" I could not get through to anyone from this company and had to pretend I wanted another car serviced. After submitting the form, my phone rang within 2 minutes with an adviser confirming I wanted my car collected. I explained that this was the only way I could get through to anyone and he said he would call me back, I never got a phone call!
I was stupid and did not read any other reviews apart from the ones on their own site, which they have clearly written themselves.

DO NOT USE!
I can't stress enough how much of a rip off this company is!
Booked service/mot and paid for it, the next day was told the service date had changed to a week later which didn't work for me, asked for a refund as clearly they couldn't supply what was requested and paid for but was told this would cost me £25!
Trying to get hold of customer services to sort issue out is a joke.
I even had the garage ring me up on the day to arrange collection on a service they said was cancelled a week before!?!?!?!
Please don't make the same mistake i did and not read the reviews.

Keep away unless your loaded!
My just passed MOT with advisory for front disc n pads!
They collected the car then rang me to say it was" too dangerous to return to my address!" It was advisory 3days prior!
Charged me a total of over £1,000 for 2 front discs n pads,
£138 for a diagnostic I got no report on!
£110 engine flush
£130 for brake fluid!
Can't help thinking I was ripped off!?

Paid for full service I had booked for 4th july only day off essential worker got call 2 days before saying that they couldn't find a garage? Explained I couldn't change date because of work commitments asked them to return my payment? Got refund 15 days later minus £25 as they said I cancelled the appointment? What they couldn't find a garage, hahaha don't touch this company.

Said the extra work would be over £900 when we asked the garage direct they said they could do it for £270. Ended up being shouted at by the local garage owner so we had the work done elsewhere. Unfortunately, we had already paid for the MOT and Service and of course, you have to pay for the 'special oil' £24.00 + VAT. AVOID!

This company really disgust me he.
This company really disgust me! I was enticed with their cheap online prices. Plus being backed by the Dragon Dens influence. Only to be found by total cowboys! For a simple service I have paid £425! I have complained through their email system but with still no response through their five to seven working day response time. Still no response. They offered me a £10 discount to give them them a good review on Trustpilot (Which I'm sure is a breach of Trustpilot review policy) This company needs to be avoided at all costs!

Booked a service. Date was confirmed and I prepaid.
Day before collecting vehicle I had a missed call.
Nobody turned up on day of collection. No direct number to call. Just a chat on line option.
Eventually found out, the missed call was Service Stop telling me they couldn't meet the appointment!
No text, no email… just them calling once, not getting a reply and just cancelling my service.

The payment they took instantly will now take up to 10 working days to refund to my account, even though instant bank transfers are available universally by banks…
Shockingly rubbish service and still waiting for my money back!

Well I cannot believe how badly as a customer you get treated. Happy to take your pre payment from you but then fail to release your car as agreed with absolutely no contact to explain it will not be arriving as stated. I contacted the garage direct who in fairness warned me upon pick up that Servicing Stop are horrendous to deal with and will try to add extra costs and they confirmed the car was ready to be returned but they could not get any reply from them. I have tried via the online chat portal to ascertain 24 hours later where my car is and I am told as per the script of upselling, i need to wait for the call from the advisor to discuss my service report. I explained i do not need any chat, it was a service, nothing more and yet here I am 2 days later with no resolution still waiting for the car to be released, still waiting for a pointless call.

Had the misfortune of using servicing stop for a service and MOT. The price seemed reasonable and there was a further discount for advance part payment. They did then work requested but then I got a phone call to say other essential work was need and they could not release the car until this was done and paid for. Instead of the approximately £157 bill I was expecting they wanted £1,382.07 before they would release the car. Here are some of the prices, headlamp alignment £65.40, £16.82 rear bulb replacement, £296.19 to replace the fan belt. Then I had to chase them for over 2 weeks to get the invoice and they didnt inform me which garage the car was taken to. Avoid them like the plague.!

After Servicing stop done my car annual service, they firstly overcharge the service-literally almost 50% more than another garage I actually prefer to use. After the service I had problems with my car, several issues including loose parts, battery constantly dying - never happend before. We have left emails, trying to contact them, use the chat function but still no support of contact. I will never go back to them and will not recommend them at all.

Booked for a service and mot, quoted at £200, had a call back with a quote of £1500, decided not to go ahead with everything but the "essentials for mot" and the bill came up to £1100, the car came back with many fauls (didn't have any before) oil leak, and a set of "new tires" that were not new at all. Managed to speak to the guy that collected and delivered the car, he said "I can tell you where they are, lots of people have this issue" went in there and they said "call servicing stop we just to what they ask us, obviusly servicing stop has no way to contact them, nobody answers the phone.

Shocking price, should be reported to trading standards. Sent car for MOT, car not returned for 2 days, instead of few hours and they tried to charge me £60 for blade, £360 for windscreen jet wash and other things like change of oil... hundreds pounds. DO NOT USE

Stay clear! The service is no where near as described. Pick up 8-10 am is not true, I had to contact them on live chat at gone 10am then got call at 10:30 from garage saying they will pick car up at 12 but didn't turn up til 1. Also didn't return car til 6:30pm so all I'm all late. Also I had a red service light come up on dash after service so absolute rubbish. Never again!

They wanted to try and charge over £3000 for work that only cost £1200 at my local garage that is rediculas.

They are a third party who garages work with it get more customers, so the garage has to make no it's profit then servicing stop added £1800 on top of that!

That's outrageous and unjustifiable.

I have no problem with the garage they used, but Servicing stop price gouge on their end.
They give the garages they work with a bad name because of their excessive pricing strategy.

ROBBING! I cancelled my service on the 21st December and i have emailed numerous of times to no avail on getting my money back (£122). I will be taking this further and taking legal action on them. Stay clear at all costs

Dont pay them, block pay assist from taking any money from your bank or just leave it empty lol. Get it all for free. Debt collectors dont purchase their debts if you dont want to be out of pocket lmao.