SerenataReviews 2,713

Did not attempt to contact the recipient of the flowers, just left birthday present outside in December cold to be found next day. Delivery was out of their 8am-8pm specified delivery time (9.30pm!) and customer services response was to quote T&C's small print that allows them to do as they wish. I suspect I should be grateful they included flowers. Ruined the birthday and appalling customer service to rub salt in the experience. I would actively avoid them if the occasion is important

Last Valentine's Day arranged for Delivery of flowers but website said it couldn't be guaranteed due to the date, However they arrived on Valentiens day as hoped and before midday. My Girlfiend had no idea and she loved the flowers I got her and the little note that came with it. The presentation was also very professional and surpassed my expectations. She says she'll be disappointed if she doesn't see them again next year. We'll played Serenata, we'll played.

I ordered flowers fir my mother's birthday. She did not receive anything.
I contacted customer services who basically accuse me of lying as they said the flowers were delivered. That's it, nothing else.
No apology no offer of a refund.
I have asked for evidence of a signature, but readi these reviews here I don't think i will get far.
So disappointed. Will never be ordering from here again.
DO NOT USE THEM. They are not even any more competitive or different in their offering if you compare to other florists apart from the lack of customer service and professionalism.

I would have given them MINUS 5 stars if I could. This organisation run
The most unprofessional service on the Internet. My family and I ordered
A large bouquet of flowers and sympathy card for the Funeral of a
Direct close family member. Imagine our humility and distress when the
Coffin arrived at the service WITHOUT our flowers. I immediately
Contacted Serenata Flowers by email (because they don't have a phone
Number) in order to find out where they were. Serenata Flowers still
Haven't' been able to trace the flowers. However I was told by the
Funeral Director's that the flowers turned up 2 days late (the day after
The funeral) and were wilted beyond use.DO NOT, I REPEAT, DO NOT
Trust this organisation with the delivery of your flowers if you
Actually want them to arrive and you want to avoid the distress and
Humility that we had to endure

I sent expensive flowers to my grieving elderly Dad which contained 4 white Roses. There were no instructions and no food. I contacted them on the same day and they said to use sugar. I contacted them again to say Roses had to be cut off close to head and put in egg cups... still wilted anyway... apparently they are only guaranteed for 3 days. Tesco sell Roses guaranteed for 7 days. They would do nothing to remedy the situation causing alot of distress on a very sad occasion. I had used them many times but they still did nothing... they don't care.

I ordered some flowers for my wife's birthday to be delivered to her work. When I received the email telling me they had been dispatched, it said they could be delivered up to 9PM. This is hidden in their Ts & Cs but is not made obvious until you receive this email and if I had known this would never have ordered with them.

My wife left work at 6pm, they did not attempt to deliver them til 6.38 and even then couldn't find the place (it is a large shop marked Mothercare on a retail park!).

So, flowers for my wife's birthday arrived the next day (what use is that?) and surprise, surprise the driver the next day found the place no problem!

Avoid this company they hide behind their Ts & Cs like all the best cowboys. They should make their all day delivery times more apparent when you are ordering instead of being underhand.

I ordered a bunch of mixed flowers with white roses for the 3rd of August delivery. They arrived okay but all the white roses were half-dead and when I complained with photographs they said I should have removed the bad petals when I complained again to say that the whole flower was dying they told me it was more than 3 days and my complaint was too late. I would recommend that nobody buys anything from this despicable company. Judging by the number of similar complaints I would think this company has given up bothering and just relies on first time customers who don't read reviews.

Ordered flowers for delivery to local hospital. Flowers were refused by hospital. If this is guidelines I would have expected this florist to know this and ask for alternative address before refusal.
When asked if delivery could be delayed till patient came home I was told that they could not guarantee flowers would last. Disappointed that consideration was not given to this request. When flowers were delivered three days later they were tired, still in box dated three days previous and I was then sent an email to say they had been delivered to hospital which was again incorrect.