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I have to say my first review of this company was negative, however, reviews should also include how a company responds with any complaints. I contacted Serenata Flowers through Facebook, difficulty contacting them on their website. They dealt with my issue promptly, which was as a result of the courier delivering the flowers to the wrong address, and I didn't get them until several days later. Serenata Flowers reimbursed me fully, and I was allowed to keep the flowers. Happy customer, and it restored my faith in them. Will use them again in the future.
I don't know if it was to do with the company, or courier, but I didn't receive my flowers. I needed them for a birthday party for my future sister-in-law, whom I never met before, and I ended up going to her party empty handed :( still waiting to be reimbursed.
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My son bought me these for mother's day and appalled when he'd told me he spent £60 on them. They...
