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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Emma W.
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Very small flowers
July 17, 2018

For the price paid the bunch was very small and did not make the impact I expected. I felt disappointed when I saw the flowers

Date of experience: July 17, 2018
India
1 review
0 helpful votes
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Brilliant service
July 16, 2018

It was quick, easy, they kept me well informed, told me when the delivery was on its way to my family and when it had been delivered, good choice of arrangements and at reasonable prices, very impressed, will use again in future when needed.

Date of experience: July 16, 2018
Switzerland
1 review
0 helpful votes
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I have order the service for my 25th doughter birthday and the surprised she had was priceless when she recieved the flowrs, wine and chocolate.
The site is easy to use (I'm leaving in Germany) and follow up. Thank you very much for supporting me to make an incredibly surprise to my doughter.

Date of experience: July 16, 2018
GB
1 review
0 helpful votes
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Great service
July 16, 2018

Ordered flowers for a ruby wedding anniversary. They arrived on time and from a photo I've seen look to be exactly what I ordered. The recipient was very happy.

Date of experience: July 16, 2018
Norway
1 review
0 helpful votes
Follow Keeley J.
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I wanted to order a beautiful bouquet of spring flowers for my dad's 80th birthday and have them delivered on a Sunday. No problems. I chose Serenate Flowers and they were great. Lovely flowers and delivered on time. Lots to choose from on their website and handy with updates as to the delivery. Spot on!

Date of experience: July 16, 2018
GB
1 review
0 helpful votes
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I have used Serenata Flowers before and was happy with the service, send flowers to a friend that were delivered the next day, the picture I was sent the flowers looked good.

Date of experience: July 16, 2018
GB
1 review
0 helpful votes
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I purchased some flowers Thursday night ready to be delivered Friday. I was pleased with the quick turn around. I spent about £25 which I expected a decent bunch of flowers for money. Granted the flowers were nice but were not very big. I don't think it was particularly value for money. I am not sure if it is the heat, but also the flowers haven't lasted long.

Date of experience: July 15, 2018
GB
1 review
0 helpful votes
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Disappointed
July 15, 2018

Flowers were specially ordered for sister in law's 65th birthday on Saturday. Unfortunately we had an email to say they would be unable to deliver them and that delivery would be on Sunday. We were none too pleased to say the least. There was no one in and despite requesting for the flowers to be left with the neighbours they were left outside in full sun. My sister in law had in fact left a note and a bucket of water which was not used. We have used this company once before with no problems but we are extremely disappointed with the service this time.

Date of experience: July 15, 2018
GB
1 review
0 helpful votes
Follow Dionne L.
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The flowers delivered for my mother in laws 70th birthday were stunning. Even better than expected. Many thanks.

Date of experience: July 15, 2018
GB
1 review
0 helpful votes
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The website was easy to use; price reasonable; liked the free delivery aspect; were delivered on time, the next day, as promised; looked good- my sister sent a photo.
Couldn't fault the service.

Date of experience: July 15, 2018
India
1 review
0 helpful votes
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Efficient Service
July 15, 2018

I liked the fact I could select the flowers from images on their web site. I also greatly appreciated the fact i got updates about delivery ie The flowers are out for delivery. The flowers have been delivered. My friend said the roses were stunning and i have to say the price they charge is most reasonable. My only adverse comment is that they should have put a card/note to say who they were from. I could have ordered a card but at £2.00 i thought that was overpriced for the wee card that most florists give away free of charge. Overall i am satisfied and I will use them again.

Date of experience: July 15, 2018
GB
1 review
1 helpful vote
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I have to say, I'm very disappointed with the standard of flowers my girlfriend received yesterday. Today she rang me for a chat, and mentioned they are dying already, it's been on 24hours, and I was hoping it would give her pleasure for a few days at least! Needless to say, I won't be ordering again with you, and would appreciate an explanation? And please don't blame the weather

Shaun Gilbert

Date of experience: July 14, 2018
GB
1 review
1 helpful vote
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Half Dead flowers
July 14, 2018

My husband ordered flowers on 9th which were delivered next day. These were taken from the delivery man and put in vases immediately with food provided. It was a big bouquet but the floers mostly looked tired and wilted. Looked disgusting by 13th, 3 days later! So I threw them in the compost.
Would not recommend.

Date of experience: July 14, 2018
GB
1 review
0 helpful votes
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Havent seen them
July 14, 2018

Sent some flowers to my sister in France from here in the UK. They arrived on time and I appreciated the email to tell be they had been delivered. My sister lives in a very Rural area and doesnt have what we would call a normal address but the delivery person found her.
I have not seen the flowers and my sisters email is not working but I am sure they will be fine. Just couldnt give the highest amount of stars without knowing what they were like.

Date of experience: July 14, 2018
New York
1 review
0 helpful votes
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Canadian angle
July 14, 2018

Have ordered from this site twice from my home in Canada. My friend in the North East of England has been delighted with the flowers on both occasions. I think the prices are good, and I like the regular discounts offered when you sign up for emails.

Date of experience: July 13, 2018
GB
1 review
0 helpful votes
Follow Andy H.
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You ask you get, everybody happy no complaints, every time I have used this company 5 times now I get fantastic pictures and thank you back from recipient.

Date of experience: July 13, 2018
GB
1 review
0 helpful votes
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Happy customer.
July 14, 2018

Great service, lots of communication and reliable, essential when ordering over a long distance. One suggestion, in the order form it would be good to separate the home address of the recipient from the delivery address.

Date of experience: July 13, 2018
GB
1 review
0 helpful votes
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I ordered 3 bouquets for a work function, and I was very disappointed with the displays. Although the flowers were in good condition and very pretty, I could have purchased similar in a local garage. The largest bouquet was almost £30 (although I was awarded a discount), and certainly not worth the money. Seranata was recommended by a colleague but I am afraid I will not be using them again.

Date of experience: July 13, 2018
GB
1 review
0 helpful votes
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Could fault the service and flowers were lovely. Arrived on time and the recipients were thrilled with them

Date of experience: July 12, 2018
GB
1 review
0 helpful votes
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Great website, great comms and the flowers are apparently beautiful. Just one thing though, I asked that if the recipient wasnt in that their flowers were left with a neighbour. Instead they were left in her woodshed at the side of the house.
Fortunately she returned home within an hour or so of them being delivered but Id deliberately asked for them to go to a neighbour so they wouldnt be in 30+ degree heat.

Date of experience: July 12, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta