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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
4 reviews
15 helpful votes
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Excellent
March 15, 2018

I ordered these flowers for my friends birthday. Feedback from my friend was that they were absolutely beautiful. So I'm very pleased as I have never used your service before and they arrived when they said they would. Great. Thank you

Date of experience: March 13, 2018
India
1 review
0 helpful votes
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Very very good
March 15, 2018

As promised flowers deliverd on time lovely flowers gf very pleasted with them 6th time i have used them would rec to anybody

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Really happy with the service. Gorgeous bouquet delivered exactly as promised. Will definitely use again.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Really nice flowers
March 15, 2018

Ordered some flowers for my mum for mother's day, and they arrived early morning and were absolutely beautiful. Mum was very pleased! Thank you Serenata flowers.
Many thanks!

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Great, the only place that would deliver an order placed late Sat pm for Mother's Day the next day - a Sunday - to a rural address. My Mum was delighted.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Beautiful
March 15, 2018

The flowers arrived on time and look lovely. My only comment is that there was no flower food delivered with them as there usually is.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Ordered only a couple of days before mother's day and was struck by the great selection of unusual flowers. They arrived on time and my mum was thrilled.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Excellent service!
March 15, 2018

Flowers were exactly as described, tracking worked well, and delivery was speedy. Will buy again!...

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Ordered mother day flowers personalised card and chocolates 4pm on Friday, they were delivered mid afternoon on Saturday, beautifully fresh and in tip top condition.
The price was over £15 cheaper than the leading competitor's and they were only offering flowers and a card.
Will absolutely be using again

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Nice simple service, they were able to deliver flowers for mothers day when i ordered just the day before. Only thing that would have been nice is if they didn't just leave them outside the front door especially when my mum was at home, the could have knocked, rang the bell, waited etc when I'd written "be patient" other than that flowers were in good shape and had little vials of water which was nice.

Date of experience: March 13, 2018
GB
1 review
1 helpful vote
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Mothers day flowers
March 13, 2018

Arrived on time and looked good in box.
Followed instruction to but them in vase (option taken with flowers), 24hrs later they were wilting badly!. Very disappointing and not to what I was expecting for the money paid. My one and only purchase from this site, unfortunately.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Rubbish
March 12, 2018

Just make sure its not a special occasion as what you order isnt what u get very disappointing u would get better flowers out the petrol st at a fraction of the cost I will never use this company again

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Exceptional service
March 13, 2018

Two deliveries on one day, Sunday for mothers day - saved the day with a last minute order! Highly recommendable.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Awful
March 12, 2018

The flowers looked dead and no colour to them at all didnt come in very nice packaging, not happy next time I will go to local floristry!

Date of experience: March 12, 2018
New Zealand
1 review
0 helpful votes
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Living in New Zealand and not having organised mothers day flowers for Mum in the UK until last minute, I was so happy that Serenata would still deliver for mothers day when booked only on the Friday night! They arrived when they said they would and they looked beautiful from the pics I saw from Mum. Great service all round. Thanks!

Date of experience: March 12, 2018
VaughnandBev B.
GB
1 review
1 helpful vote
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Product not like pic
March 12, 2018

Flowers came in a box and looked horrible. I would rather have gone to a local Grocery and purchased flowers. They were overpriced and were not well presented. I was disappointed. If I knew they were going to be like this wouldn't have bothered, especially for the price. Never again.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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While I didn't find the site particularly friendly to use, the selection and pricing was excellent and my Mother's Day order arrived before 9am to my mum who lives in the middle of nowhere! Very impressed.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Excellent as usual
March 13, 2018

Have used a few times now and very pleased with the flowers, the service and the delivery. My go to reliable florist.

Date of experience: March 12, 2018
Australia
1 review
0 helpful votes
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Great
March 13, 2018

I ordered the Amazonia bouquet from Australia for my mum who lives in the UK and she was delighted with them! They arrived at 9am on Mothers Day and were perfect

Date of experience: March 12, 2018
GB
1 review
1 helpful vote
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TOTAL RUBBISH
March 12, 2018

Didn't deliver on Mother's Day then refused to refund saying the weather was too bad to deliver. The weather in Southern France was 15 degrees, bright blue skies and 6km/h winds. They are a SHAMEFUL COMPANY.

AVOID BUYING FROM THEM

Date of experience: March 12, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta