Serenata Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.
This summary is generated by AI, based on text from customer reviews
I know that when I order from Serenata I won't be disappointed with the bouquet or service. My Mother was thrilled with her delivery for Mothers Day
I ordered a bouquet of flowers for my Mum for Mothers' Day. I knew it would be busy that weekend so I asked for delivery on the Friday, giving the instruction to leave the bouquet at the rear if no-one was at home. The flowers were lovely and they delivered them on the chosen date but no-one was at home. Instead of leaving at the rear door (where my Mum and Dad go in and out of the house) they just left them outside the hardly-ever-used front door without even a note through the letter box to say they were there. The flowers were not discovered until 2 days later...
Quick and easy to order, very prompt delivery and extremely satisfied recipients as well as purchaser. I would recommend you to my friends and family.
Ordered a really good looking bunch of lilies and roses for Mothers Day for my mum, courier just left the box of flowers outside without ringing the bell. Flowers delivered were fine apart from a few petals on the roses which were slightly brown and withering. Not sure I would use again
Easy ordered and delivered on time notified all the way through excellent service, more than happy and Mum happy with the flowers thanks
I paid extra for a deluxe bouquet which arrived squashed in a box, I frequently use other florists and flower delivery websites and in comparison the amount of flowers for the price was a lot less in my opinion. I paid extra for the deluxe because you got more lillies in there, only to find the lillies were cut so short that the majority actual flowers and buds were in amongst the bottom stems of the bouquet, essentially so short that we had to remove them all to put the bunch in a vase. Not to mention a LOT of them were snapped off and damaged because of this. It was beyond ridiculous that anyone with any experience of floristry would put flowers in a bouquet like that. Totally unusable, Waste of money and really unhappy with the quality. Not exactly the Mothers Day present I expected.
I have been using Serenata for years and have only had one bad bunch delivered and after contacting them they offered a refund or a replacement. I got a replacement and those flowers were lovely. This time I had to order mothers day flowers very last minute (36 minutes to go for delivery next day) as I my order from Delightful Bouquets has still not arrived, 3 days later. Mums Serenata flowers were delivered on time and they were as described and we are both very happy.
Particularly appreciated the email telling me the gift had been delivered; mother very happy with quality of the flowers. Would use again.
I ordered two bunches for both my mum and mother-on-law for Mothers Day. Three of the 5 roses in the Bela bouquet were brown around the edges and looked horrible. I can't comment on my mum-in-laws as I haven't seen them. I was impressed that I was notified of dispatch and delivery by email however, all recipients were in at the time of delivery but did not hear a knock on the door/doorbell. My Dad saw him leave and go, no knocking and waiting for a response. I expect the courier was busy but my in laws flowers ended up being left out in the rain all afternoon and evening and the box had gone completely soggy. I sent an email 24 hrs ago and haven't yet had a reply. Not impressed.
This is the second time I have use this website. And will continue to use. Even the flowers my sister had delivered she is going to use them now. Thank you everyone at serenataflowers..
I have used Serenata a few times now and each time it has been a very easy process and the flowers have always received many compliments. I will definitely continue to use Serenata every time I want to send beautiful flowers.
Very impressed. Ordered flowers day before mothers day, and they arrived on Sunday! The price is also very good. Will definitely use again.
I bought flowers for my mam for Mothers Day she loved them. Service and delivery top notch. Will use again.
My mum was delighted with her flowers which arrived on the morning of Mother's Day. SerenataFlowers is my favourite site for buying because I like the variety and I like some of the unusual designs.
Left sending flowers until PM of the day before the big day. All other providers couldnt offer net day delivery at such late notice. Step up Serenata Flowers. Great price and delivered before 9.00 AM. Excellent.
My mother was delighted with the beautiful flowers sent for Mothers Day. It is important for me to know that I can always rely on Senata to deliver on time and true to my expectations as far as the flowers go. Living in New Zealand, I have used Senata to send flowers to family in UK for years and have never been disappointed!
Mum was so pleased with the flowers. Fantastic selection and lovely to add some hand cream to the surprise. Spot on delivery. Thank you
Great service. Cheap and very welcomed by my mother.
The service was easy, quick and very effective. My only slight gripe is that they stated they would inform me upon delivery but didnt, but considering it was mothers day they must of been overwhelmed.
I would still recommend this company to everyone
About the business
Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members