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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
Virginia
1 review
0 helpful votes
Follow Catherine C.
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I sent my Mum some flowers for Mother's Day, and they were lovely.

The slight frustration I personally had was that the confirmation email said they were "delivered to" the address, but I couldn't tell if my Mum had actually received them, or if they had been left on the doorstep in her absence, as per my instructions.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Great value
March 13, 2018

Second time IV ordered for Mother's Day, great value and great delivery, will definitely use again in the future

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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First Class Service
March 13, 2018

Sent flowers as a birthday present, ordered on Friday afternoon delivered before 12 on Saturday. Superb service would definately recommend

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Last Minute Flowers
March 13, 2018

I ordered flowers at 8pm on Saturday night as I'd forgotten it was Mothering Sunday the following day. No other florist could do it. They delivered some beautiful flowers the following day. Amazing service, considering the order was placed at such short notice. Great flowers and excellent service. Would highly recommend.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Mother's Day Flowers
March 13, 2018

The service was excellent, delivery was fast, this was the first time i used the service and it was excellent, kept informed on dispatch and delivery. Would high recommend, Thank you for a excellent service, will be using again

Date of experience: March 12, 2018
North Carolina
1 review
0 helpful votes
Follow D M.
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I've used Seranata twice in the past couple of months. Their site is easy to navigate, they have excellent, prompt delivery service, and their prices are really good.
Highly recommended.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Efficient service
March 13, 2018

Second time I've used Serenata - the administration side of things is certainly very good and I had no problems, including getting a discount as a repeat customer and amending the delivery date when I realised Mothers Day was a week earlier than usual... I haven't actually seen the flowers on either occasion so can't really comment on that side of things.

Date of experience: March 12, 2018
Dave A.
GB
1 review
0 helpful votes
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Ordered flowers the day before mothers day in a panic as i thought I had already done an order through somebody else.
I found serenata flowers online as my mum lives in Cornwall and they were the only florist I found which could deliver next day.
Highly recommend them and they were cheaper than the big named florists.
Give them a go .

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Fantastic service
March 13, 2018

Great service from point of ordering to delivery. Flowers which were given for Mothers Day are beautiful & greatly received.

Thanks

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Simply superb
March 13, 2018

I'll keep this brief: I'm a repeat customer, because Serenata Flowers simply work! Ordered flowers for my mother for Mothering Sunday. Easy, straighforwards on-line process to choose, arrange a delivery date (including Sunday! Yay!), easy to pay. Conformation email received promptly, and the flowers arrived on time.

From past experience, I can say that the flowers are long-lasting; flowers sent for her birthday lasted almost two months!

Great company, great product, great service.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Brilliant!
March 13, 2018

Not many firms deliver on Sundays, and what's more there was no extra charge. Flowers arrived in the morning which was perfect. I was very impressed with the quality as well. So, from now on, it's goodbye Interflora and Hello Serenata Flowers! A wonderful service.

Date of experience: March 12, 2018
Washington
1 review
0 helpful votes
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Beautiful flowers were delivered next day on a Sunday. Fabulous quality and faultless service cannot recommend highly enough.

Date of experience: March 12, 2018
Ireland
1 review
0 helpful votes
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Mothers Day delight
March 14, 2018

10 roses and purple fresias. All in perfect condition. Lovely gift for my mum. Del7vered on correct day. Will last for many days.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Mother's day flowers
March 13, 2018

My Mum was extremely happy with the flowers she received for Mothers day. Excellent value, would use again

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Have usually had lovely flowers. Ordered 2 rose baskets for MIL and my mum for mothers day. Neither of the baskets were delivered in expected way ie doorbell. They were both just found on the step! My mums basket looked flung together, obvious 3 pot of roses, squashed in a basket with bit of spagnum moss and no soil between pots didn't look fresh and very dry. Had to repot and fill in compost. Haven't seen MIL basket to comment. Not as expected, disappointed.

Date of experience: March 12, 2018
GB
2 reviews
0 helpful votes
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Perfect
March 13, 2018

This is the second year I have used this company and I cant fault them
My mother in law is delighted

Date of experience: March 12, 2018
Italy
1 review
0 helpful votes
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Have used Serenata several times, having been let down by another service. These were for Mother's Day, were quality flowers, well packaged (but not too difficult to open for someone in their 90s) and arrived around midday on the day requested, with notification sent to me. Would use again.

Date of experience: March 12, 2018
GB
1 review
1 helpful vote
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AVOID
March 12, 2018

I was very disappointed by this service - after having ordered the largest bouquet of flowers they turned up in a damaged cardboard box and had about three stems of flowers - looked like a pathetic bunch picked up from the local garage.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Perfect
March 12, 2018

Arrived on time and well presented.
I ordered them for mothers day the afternoon before.
They looked beautiful and she was very happy to recieve it.

Date of experience: March 12, 2018
Utah
1 review
0 helpful votes
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I ordered flowers the night before mothers day from
The US because Id forgotten! They not only arrived on time the next day, they were also exactly as expected and the shipping was free!

Date of experience: March 12, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta