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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Jemma B.
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No complaints
March 12, 2018

It was great for me to find a website that didn't just deliver flowers locally - I live in Kent and wanted to give my Mum, who lives in Suffolk, flowers for Mother's Day so this was perfect. The price of the flowers was reasonable, and was reduced when I went to order then which was a nice plus. From what I hear they arrived safely and look lovely. I will use the service again in the future.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Great service
March 14, 2018

Ordered some flowers for a very good friend of mine and they arrived the next day. The flowers were of good quality and looked very pretty

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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I ordered a bouquet to be delivered to my mother for Mothers Day on the Saturday before. I was very upset and disappointed when I received an email to say they had been sent to the wrong depot so the delivery had failed. I emailed the customer services and got a response very quickly. It was very apologetic and reassured me that the delivery would happen on the Sunday at no extra cost to me. My mum was over joyed to get her flowers delivered at 9.20am on Mothers Day. I was so pleased that the problem was sorted so quickly and efficiently. And the flowers were beautiful! Thank you!

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Not worth it IMO
March 12, 2018

Firstly, I never got a text or email that it had been delivered. Next, the prices... the one I chose was discounted to £44 pounds from £49 and the next day the same ones were prices £29 from £39 what a rip off with the changing prices! Flowers looked sad and were mostly in buds and tbh they looked like they travelled far in horrid conditions... i spent alot of money on it. I will not use again unless I need a sunday service

Date of experience: March 12, 2018
GB
1 review
1 helpful vote
Follow Sophia M.
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Very disappointed, a very tiny bunch of flowers for the money paid. Definitely won't be ordering again.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Excellent
March 12, 2018

Amazing flowers, amazing price and delivered before lunchtime on Mothers day. Have used Serenataflowers twice now and both times perfect. Will definitely use from now on without doubt xxx

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Flowers beautiful and delivery very quick. Looked exactly like picture, ordered vase which looks amazing with flowers. Thank you so much!

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Gave to my wife for our 60th wedding anniversary and she was very pleased everyone said how nice they were.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Very good
March 12, 2018

I've used Serenata for my flowers for a few years now and the recipients (various family members) have always been delighted with their bouquets. I'm confident that if I order from them, a great arrangement will arrive on time.

Date of experience: March 12, 2018
GB
1 review
1 helpful vote
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Very disappointed
March 12, 2018

I ordered a lovely bunch of flowers for my mum on mothers day and they looked nothing like the ones I picked online. I would not use these ever again. I was so embarrassed when I saw them. I wouldn't even call it a bunch of flowers. I think there was about 2 decent flowers the rest was just stems.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Mmmmmmm
March 12, 2018

Left at my mum's front door even though instructions to leave them with a neighbour, also my mum said brown dead leaves on flowers which didn't look too fresh, I have had flowers off this company before and have never had a complaint, maybe they just couldn't handle the volume on mother's day

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
Follow Lorna M.
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Flowers were Okay - not quite what was pictured.
However the worst thing was that one bouquet was left in a box at the front door! My Mum was out and came home to find them sat there where anyone could've taken them. I also didn't receive a delivery confirmation via text for either of the 2 bouquets I bought.

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
Follow J D.
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Very pleased
March 12, 2018

For me ordering first time for my Mother on Mother's Day it went well. She received the flowers around lunch time and said they looked lovely. I'm aware of some unhappy customers so hopefully, SerenataFlowers will try to improve where things have gone wrong but they do deserve good feedback for when things have gone right!

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Flowers dead
March 12, 2018

Ordered mothers day bouquet. Service was fine however the flowers look nothing like the photo, not very many and some were dead! Could have got nicer ones from supermarket for the money!

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
Follow Karen G.
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I found ordering the flowers easy, the website was well designed, there was lots of choice for all ranges of pocket and taste.The tracking and emails advising you of where the flowers were was very useful and both bouquet arrived on Mother's Day in excellent condition. Both mums were delighted with them, said they were beautiful and lovely and fresh, an excellent service.

Date of experience: March 12, 2018
Caroline T.
Jersey
1 review
0 helpful votes
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Such an easy process which keeps you up to date with where your delivery is. Flowers are fresh and beautiful. Good value for money. Service is outstanding

Date of experience: March 12, 2018
Greece
1 review
0 helpful votes
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Fantastic, I ordered flowers with chocolates and a balloon for mothers day, my mum was very happy when she recived the gifts which were delivered on time as scheduled and she said they were beutiful flowers! Great service and will order from here again in the future!

Date of experience: March 12, 2018
GB
1 review
1 helpful vote
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Rubbish
March 12, 2018

The flowers didnt get deleivered until 9pm and mothers Day was practically over by then! However the flowers looked very nice

Date of experience: March 12, 2018
GB
1 review
0 helpful votes
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Mothers Day flowers
March 12, 2018

Ordered one day and received the next on mothers day which was also on a Sunday. I will certainly use this firm again.

Date of experience: March 12, 2018
GB
1 review
1 helpful vote
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Awful
March 12, 2018

Horrendous bunch of flowers. All dead/ broken / withered. Tiny bunch for the money paid, massively overpriced. Delivered late as well. Never again. Massive disappointment and in the dog house on mothers day as a result

Date of experience: March 12, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta