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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
Italy
1 review
0 helpful votes
Follow Steven T.
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Amazing work. Ordered the evening before and arrived by 10:30am. Just what one needs looking for a last minutes gift for mother day

Date of experience: March 14, 2018
GB
1 review
0 helpful votes
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MOTHERS DAY
March 16, 2018

Wonderful - mum sent me a photo of her flowers, she was thrilled! Thank you
We will be recommending you to friends and family.

Date of experience: March 14, 2018
GB
1 review
0 helpful votes
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Underwhelming
March 15, 2018

Whilst I was very impressed with how easy it was and impressed that you were able to deliver on Mother's Day with short notice, I was underwhelmed when I saw the flowers myself and how little of a bouquet there was.

Date of experience: March 14, 2018
GB
1 review
0 helpful votes
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Excellent service!
March 15, 2018

Beautiful flowers, friendly staff superior web site, easy to use and order, service fab!
Thank you so much xx

Date of experience: March 14, 2018
GB
1 review
0 helpful votes
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I ordered tulips for my friend and unfortunately not very fresh flowers were delivered which means they wouldn't last long also the vase was broken...

Date of experience: March 14, 2018
GB
1 review
0 helpful votes
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The bunch I ordered looked nothing like the pics on the website. Less than half the flowers shown and mostly filler leaves. Disappointing and will never order from these jokers again. Delivery turn around was quick and on time. So... disappointment was punctual?

Date of experience: March 14, 2018
GB
1 review
1 helpful vote
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Pleased mostly but,,,
March 14, 2018

These were for mothersday! Mum mum was dissapointed witth he roses -

'The roses were beautifully presented... but,... and I hesitate to tell you this, they seemed to have been damaged by the cold.The edges of their outer petals were slightly blackened and curled. Such a pity. I wonder if they were left out overnight somewhere.'

We wont use Serenata Flowers again, if they could have just replaced the roses, it would have been something.

Date of experience: March 14, 2018
GB
1 review
0 helpful votes
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The Azalea bush was in full bloom, packaged very well and arrived promptly, putting a smile on my Mum's face for mother's day. Thanks Serenata:-)

Date of experience: March 13, 2018
GB
1 review
1 helpful vote
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Purchased Amazonia flowers as they looked more interesting than usual products.
Very disappointed with product, stems were going brown and all flowers were looking "Jaded" and had black marks as if they had been cut too long

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Not worth the money
March 13, 2018

I ordered flowers for my Mum for Mother's Day. They arrived poorly packed in a box with at least three stems so badly damaged they were missing all flowers/buds and the greenery looked as though it had been trodden on. What was left looked a bit pathetic in the vase on its own. She wanted to love them but they looked cheap and somewhat depressing for a Mother's Day gift. I won't be ordering again and I now understand the flurry of voucher codes doing the rounds.

Date of experience: March 13, 2018
GB
1 review
1 helpful vote
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Not good...
March 13, 2018

Mother's day flowers... Very easy to order, free delivery. I've ordered flowers from here several times before. But this time the flowers were wilted, looked awful for the deluxe bouquet... I could have got a better and bigger bouquet from Lidl for a lot less money and fresher. Very disappointed.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Great flowers again!
March 15, 2018

2nd time of using Serenata and not disappointed. Will definitely use again and recommend to others - thank you

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Mum said she love the flowers, chocolates, balloon and card ( I'm taking her word for it as I didn't actually see everything) but I'm not happy with the delivery as mum stayed in all day only to fine the flowers outside her front door not knowing what time they turned up, the delivery person didn't even ring the door bell they just left them outside

Date of experience: March 13, 2018
Missouri
1 review
1 helpful vote
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Leaves rotten and smelly, roses brown.

Not a good present for Mothers Day. She had to throw them away upon receiving.

Wont use again.

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Excellent flahs
March 15, 2018

Lovely flahs, lovely service, cheers

I have to leave a minimum of 100 characters? That's more work than I was anticipating.
Does anyone else get slightly put out by needy companies wanting constant reassurance about how wonderful they are? I expect good service as a bare minimum, it's what I pay my money... If the company is rubbish, that's where I want to leave my review, and it won't be a good one.
Laters

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Perfect
March 15, 2018

Delivered on Mothers Day even though ordered the afternoon before. Beautiful arrangements- looked better than pictures on website. Very impressed- thank you!

Date of experience: March 13, 2018
Washington
1 review
0 helpful votes
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Mothers Day Flowers
March 15, 2018

Second time I have used the service they are great at keeping you informed the flowers where amazing and arrived on time. Thank you would recommend

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Fantastic Service
March 15, 2018

Left ordering Mother's day flowers until the last minute and ordered on Saturday Morning. They were delivered the next day on Mother's day with no delivery charge
Really good value for money and excellent service
Would highly recommend

Date of experience: March 13, 2018
GB
1 review
0 helpful votes
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Flowers not delivered.
Sending someone flowers is supposed to be a pleasurable experience.
I am very upset that the recipetent did not receive their flowers and we are still waiting for contact from the company. Absolute joke. Will never use again. Ever ever ever.
And if i were you and steer clear.

Date of experience: March 13, 2018
Texas
1 review
1 helpful vote
Follow Lisa D.
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I was late to realise Mothers Day in the UK and was saved by beautiful bunch of flowers delivered promptly the next day. This was all done being in the USA. Updates about the process from order to delivery was communicated very well. Most of all my Mum loved the surprise and has been enjoying them immensely. Thank you! I will definitely have you as my go to.

Date of experience: March 13, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta