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SerenataReviews 2,713

2.4
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Serenata Reviews Summary

The company has garnered mixed reviews, with a notable divide in customer experiences. Positive feedback highlights timely deliveries and the beauty of the flowers received, aligning with expectations set by website images. However, a significant number of customers express frustration over poor product quality, delivery mishaps, and inadequate customer service, often citing unresponsive support and unsatisfactory resolutions to complaints. Overall, while some customers appreciate the offerings, many report feeling disappointed and misled, suggesting a pressing need for improvements in product consistency and customer care practices.

This summary is generated by AI, based on text from customer reviews

service
147
value
147
shipping
141
returns
62
quality
140
GB
1 review
0 helpful votes
Follow Jeanette R.
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The flowers were bought for mothers day and have not lasted 5 days.
The flowers were a deluxe bunch that were packed too tight causing the stems to be bruised. Very disappointed.

Date of experience: March 17, 2018
GB
1 review
0 helpful votes
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Get Well flowers
March 19, 2018

My friend was very impressed by her lovely flowers and sent me a photo. Worth every penny, they were stunning.

Date of experience: March 17, 2018
GB
1 review
0 helpful votes
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Amazing!
March 18, 2018

Ordered a day before Mother's Day and arrived the morning of Mother's Day! Flower arrangement was beautiful and Mum was very happy! Thank you Serenata Flowers (:

Date of experience: March 17, 2018
GB
1 review
0 helpful votes
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Reliable
March 18, 2018

I ordered flowers late for Mothers' Day (having been let down by a very well known company at the last minute) and they arrived on the Sunday at the time they said and the delivery person wished my mum a happy Mothers' Day. My mum was thrilled with the freesias and roses which smelt lovely.
I also ordered flowers for a relative in NZ and had excellent feedback. Having read some not so good reviews, I'd been a bit concerned about what standard of flowers would get delivered but was relieved to hear how pleased the recipients were.
Well done, Serenata!

Date of experience: March 17, 2018
Italy
1 review
0 helpful votes
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I cannot recommend this seller highly enough, even when dealing with someone who got the address wrong and when I tried to retrieve my order and could not went out of their way to get the order to the correct address all I can say is if you are looking to buy flowers buy from this seller most certainly would not consider any other website and will definitely be buying all my flowers from Serenata Flowers.

Date of experience: March 16, 2018
Pennsylvania
1 review
0 helpful votes
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From over the pond!
March 16, 2018

We live in the USA and have used Serenata many times to have flowers delivered to friends and family in the UK. Why? We trust Serenata. The flowers are always beautiful and delivered exactly on time.
A BIG thank you.

Date of experience: March 16, 2018
Spain
1 review
0 helpful votes
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Service REally good
March 16, 2018

I sent flowers for a wedding Anniversary they arrived on day and my friends were pleased with them as I have not seen the flowers I cannot say for myself

Date of experience: March 16, 2018
GB
1 review
0 helpful votes
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I have used Serenata for some time now and they have always delivered on time with great flowers every time at an unbeatable price

Date of experience: March 16, 2018
Australia
1 review
0 helpful votes
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Widow most impressed with graveside flowers and a week later with delivery of her own Bouquet. Much impressed, Thank you. Regards Pauline, Bill and family

Date of experience: March 15, 2018
GB
1 review
1 helpful vote
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My friend received the peace Lilly and teddy, she loves both and was delighted with the gifts I sent her.
Everything was so easy... choose which bouquet of flowers or plants you'd like to send add an extra gift and card, write a message, then arrange delivery, pay then they're delivered asap SO EASY to do and to make the recipients day.

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
Follow Lee C.
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They were a Mother's Day gift and I haven't actually seen the flowers but my mum loved them and was very pleased.

Date of experience: March 15, 2018
GB
1 review
1 helpful vote
Follow Paddy S.
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My mother didnt want to upset me but when I met her today for lunch she told me that the sunflowers in the bunch just dropped as soon as they came out of the box. She also said that there was far too much greenery and not enough flowers. Given the price an all round disappointment for me and my mother.

Date of experience: March 15, 2018
GB
1 review
1 helpful vote
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Very disappointed
March 15, 2018

I have used Serenata very satisfactorily on several occasions but this time I have just received word from the home where my mother is a resident to say that the flowers received last Friday were very poor. I am extremely disappointed as owing to illness I was unable to visit my mother for Mother's day. I feel sure you would want to know about this. The home took photographs to see where I had ordered the flowers.

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
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When I saw the flowers next to the grave I was very saddened to see how bashed they looked. There was 2 petals left of one rose and rips and petals missing from other roses. There seemed to be far too much greenery compared to the picture online and I was informed by the funeral directors that the box had arrived all crushed.
My best friend deserved the best and this was not acceptable. I did take pictures of the flowers and I have tried uploading them onto the serenata contact sheet and it failed. I will be trying again until I get answers.
Sarah Cook

Date of experience: March 15, 2018
GB
1 review
1 helpful vote
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Not coming up roses
March 15, 2018

I have given a three star rating based on good feedback in the past. However, my mother-in-laws yellow rose bouquet for Mothering Sunday has been very very disappointing. The rose buds have not opened and the display is over already.

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
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Brilliant every time
March 15, 2018

Used serenata flowers a rew times now and always a good service. Mothering law always loves the flowers

Date of experience: March 15, 2018
Australia
1 review
0 helpful votes
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I got a photo of flowers and they looked week, not what i was expecting giving the flowers in the photos compared with the flower they receivable

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
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Ordered flowers at 8pm and they were delivered the next day at 11.30am. Beautiful Bouquet. I will definitely be using Serenata Flowers in the future.

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
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What a shame, flowers delivered for mothers day and the majority dead by Monday! Looked beautiful when delivered on the saturday, only because all the buds were open. By the following day all gerberas were wilting, and by Monday all daisies in the bunch were dead. Total disappointment. A cheap bunch bought from Tescos on the same day still going strong! I won't be using serenata flowers again. Very expensive for flowers well past their best.

Date of experience: March 15, 2018
GB
1 review
0 helpful votes
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Firstly I was very relieved that I found someone who could deliver on mothers day when I only ordered them the day before. Really good communication and service. However when I saw the flowers a couple of days later I was disappointed with the amount of blooms and the overall appearance. Maybe judging a florist on one experience on what must be the busiest weekend of the year is a bit harsh though.

Date of experience: March 14, 2018

About the business

Book flower delivery online. FREE next day delivery Monday? Sunday, same day delivery available. Fresh flowers prepared by florists and hand-delivered by couriers in the UK. Order by 10.00 pm for delivery on the following day.


serenataflowers.com
Mosta, MIDX, Malta