Serenata

I love Serenata Flowers! They have the most beautiful flowers for any occasion. Whenever I order from them, the flowers arrive right on schedule and in perfect shape. They look exactly like the photos on their website, which is fantastic! It's always a relief when what you get matches what you expect.

The best part is that they give you care instructions, and if you follow them, the flowers can brighten up your space for a really long time. I had my flowers for nearly two weeks, and they still looked fresh and vibrant.

Flowers did not arrive
Customer service is none existent all you get is a automated email response
There is no customer support phone number

I oredered a bouquet that arrived swiftly next day and was kept up to date with the expected delivery and its arrival. Sadly I paid an extra £5 to have the flowers XL but the photo my recipient sent actually looked less than the one advertised for less and cheaper! This is taking into account for the flowers not yet opened. I am disappointed with the supplied flowers I think very stingy.! I think if they produced flowers etc as per photo it would be more realistic and honest

I have used Serenata before and always found them very good. Unfortunately on this occasion the flowers were delivered a day late for an Aunts 88th Birthday. Although I received an apology from Serenata I did think they may have made a good will gesture to encourage me to use them again... now Im not sure I will as even though they felt a day late wasnt a problem, it was in fact very disappointing on this occasion.

I was late to realise Mothers Day in the UK and was saved by beautiful bunch of flowers delivered promptly the next day. This was all done being in the USA. Updates about the process from order to delivery was communicated very well. Most of all my Mum loved the surprise and has been enjoying them immensely. Thank you! I will definitely have you as my go to.

Avoid this company. The product is poor and they don't stand behind it. I had an order of lilies and roses and as everyone knows lilies can take several days to open well the never opened and when I contacted support about this I was told I'm outside the window so they don't do anything about it. What a horrible company, total scam.

I ordered a bouquet of aquarius flowers and a pink teddy bear for my special friends birthday... the delivery was great. The flowers in the box look fantastic... until we got the flowers out of the box to put them in a vase... what a disappointment... all the petals on the pink roses just fell off all over the floor... I paid £30 for these I never expected that my friend was very disappointed... not saying it to me but I saw it on her face... I will not be ordering again from you...

Flowers arrived in perfect condition tho the vase was broken. I contacted support instant refund. Like I had received reply within 2 minutes. However there was no help in receiving a replacement instead. Kinda needed a vase for the flowers to begin with. Otherwise would have had a 5 star rating.

Beautiful flowers sent in a lovely box very unusual mum loved them a little expensive for how many you got buy overall very happy plus free delivery would use again

While I didn't find the site particularly friendly to use, the selection and pricing was excellent and my Mother's Day order arrived before 9am to my mum who lives in the middle of nowhere! Very impressed.

Ordered what is described as the 'Love Letter', twenty-four red roses for £39.99 and paid an additional £9.99 for premium guaranteed delivery before 1pm.

What arrived was six tiny pink roses with some other weed-like foliage all squashed up in flat cardboard envelope.

Do not trust this company to deliver what you ordered for a special occasion. Disgusting, despicable service.

Have used Serenata a few times in the past and apart from one bouquet which was substandard (and which you replaced immediately), I can only say well done - excellent service and recipient delighted. Can highly recommend Serenata!
Maureen M.

Never again.
The picture showed a nice and especially full bunch of flowers. What arrived was about 3/4 of the quantity it showed on the website. That's nothing other than fraud.
Also, it came with a free vase, but the flowers were very expensive because it included the vase in its price. But they pretended the flowers were that expensive and the vase was free, from the goodness of their heart. Would have happily dumped the vase and pay less.

But mostly: you don't quite get what you pay for.

The service and ordering process is good. As the flowers are not delivered to the person who orders them it is very difficult to comment on the quality of the flowers. Not many people will phone up and say thank you for the flowers but they were not good quality. Maybe you should put a questionnaire in with flowers for the recipient to comment on the quality of the flowers.

First time of using this company. I didnt get to see my order, but my sister said the flowers were beautiful, and the chocs lovely wrapped, and delicious.
Arrived on perfect timing as stipulated. Would reccomend to friends.

Recipient loved flowers and they were delivered when quoted. Only quibble is that discount for introducing someone else only applies at that moment and cannot be redeemed later which doesn't make sense. You either want introductions or you don't!

Pros: free next day delivery, flowers arrived in the morning and were delivered to the door
Cons: closed buds (not unexpected but visually not as great as hoped) and a couple of dead flowers but the majority were perfect.
Quite surprised to read so many bad reviews but my experience with them was very good, a nice sized bunch of flowers delivered next day at no charge. Overall I was happy and would use again.

Nice simple service, they were able to deliver flowers for mothers day when i ordered just the day before. Only thing that would have been nice is if they didn't just leave them outside the front door especially when my mum was at home, the could have knocked, rang the bell, waited etc when I'd written "be patient" other than that flowers were in good shape and had little vials of water which was nice.

Mum said she love the flowers, chocolates, balloon and card ( I'm taking her word for it as I didn't actually see everything) but I'm not happy with the delivery as mum stayed in all day only to fine the flowers outside her front door not knowing what time they turned up, the delivery person didn't even ring the door bell they just left them outside

As stated in another review there was a delay with delivery due to the snowy conditions. However after contacting the customer services they managed to do there best to get a priority delivery as the flowers were for a funeral.
They were successfully delivered on time and I was extremely pleased with the flowers themselves. Very fresh and beautifully displayed. Just what I had ordered.

I arranged for a bouquet to be delivered to my wife for our Silver Wedding Anniversary on Oct 3rd.
They were beautiful to begin with but have since deteriorated quickly within 3 days of delivery - petals going brown and curling up - in spite of being cared for correctly.
A bit disappointed as was hoping they would last up to a week and that the closed blooms would open up.

Firstly I was very relieved that I found someone who could deliver on mothers day when I only ordered them the day before. Really good communication and service. However when I saw the flowers a couple of days later I was disappointed with the amount of blooms and the overall appearance. Maybe judging a florist on one experience on what must be the busiest weekend of the year is a bit harsh though.

Ordered what looked like a great arrangement of flowers for my wife's birthday at £40 reduced from £50 so a great bargain, or so i thought until they arrived. The flowers were fresh and in good condition but to be honest you get the same quality but twice as many flowers from a £15 bunch from Tesco. Wrote to customer service and although apologetic they are not bothered that it was a very disappointing Birthday for my wife and I ended up getting some more flowers from another supplier which was what i expected for the price.